The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Size not true to size chart provided. Was not able to wear the dress as it was soooooo big. Return policy is horrible and could not exchange or refund. Do Not recommend this site to others. Not happy @ all. Wasted time & $$.”

Helpful Report

(Santee) - Posted 1 week ago

Hi there, I’m really sorry to hear about the size issue and the trouble with returns. That isn’t the experience we want for our customers. Please contact us at carol@thedressoutlet.com so we can review your order and see how we can assist you with an exchange or refund. Kind regards, The Dress Outlet Team

Posted 1 week ago

“Very poor quality.”

Helpful Report

(Santee) - Posted 3 weeks ago

Hi carina, We’re truly sorry for the very poor quality. This isn’t the experience we want for you. Please reach out to carol@thedressoutlet.com with your order details so we can review and discuss options. Warm regards, The Dress Outlet Team

Posted 1 week ago

“Dress delayed with no upfront explanation. I had to chase them and they kept apologising but couldn’t give me a genuine explanation. I threatened them for a refund and that’s when they told me the truth. The order was missed, so I had to wait even longer. I live in Australia and my daughter’s wedding is in March next year. The dress arrived and seemed fine but when I looked closer at the stitching directly on the buttocks area, the stitching looks stretched as if it has been worn before! The folds across the front of the stomach area look loose and not flat. I believe that this dress has been worn before it was mailed out to me. I’m devastated and , frantic as they probably won’t do anything but apologise. Apologies are all they keep doing for a lot of people on their review site. I wish I read them before hand.”

The Dress Outlet 1 star review on 10th December 2025

Helpful Report

(Santee) - Posted 1 month ago

Hi Tina, We’re truly sorry for the delay, the lack of upfront explanation, and the concerns about the dress quality. This isn’t the experience we aim for, especially with such an important occasion coming up. Please reach out to carol@thedressoutlet.com with your order details so we can review your case, investigate the stitching concerns, and discuss possible options, including a resolution that works for you. Warm regards, The Dress Outlet Team

Posted 1 month ago

“BEWARE of the return policy, 20% restocking fee is outrageous.”

Helpful Report

(Santee) - Posted 1 month ago

Hi there, We’re truly sorry that the 20% restocking fee in our return policy caused disappointment. This isn’t the experience we aim for. Please reach out to carol@thedressoutlet.com so we can review your order and discuss possible options. Warm regards, The Dress Outlet Team.

Posted 1 month ago

“This was a very disappointing experience. I purchased an evening gown from Dress Outlet, and not only did the dress not fit correctly, but the customer service was extremely difficult to reach. They give you only seven days to return an item, yet it was nearly impossible to get in contact with anyone during that time. On top of that, I was told the return shipping would cost $9.99, but instead I ended up paying almost $30 just to make sure the package arrived within their five-day window. The entire process felt misleading, frustrating, and unnecessarily stressful. I will not be purchasing from them again, and I cannot in good faith recommend this company to anyone.”

Helpful Report

(Santee) - Posted 1 month ago

Hi there, We’re truly sorry to hear about your disappointing experience with the return window and shipping costs. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been. Please reach out to carol@thedressoutlet.com so we can review your order details and work toward a resolution. Warm regards, The Dress Outlet Team.

Posted 1 month ago

“Have not received the dress yet. It’s already been almost a month. If it does arrive, will return it. I would like cancel my installment payment.”

Helpful Report

(Santee) - Posted 1 month ago

Hi Christal, We’re truly sorry your dress hasn’t arrived after this long wait, and we understand your frustration about the installment payments. We’d like to help resolve this promptly. Please reach out to carol@thedressoutlet.com with your order details so we can review and assist with canceling the installment and your shipment status. Warm regards, The Dress Outlet Team.

Posted 1 month ago

“I did not like the way this dress fit but was outside of the 7 day window.”

Helpful Report

(Santee) - Posted 1 month ago

Hi Julia, We’re truly sorry to hear the dress fit wasn’t right and you’re outside the 7-day window. We’d like to review options for you and see what we can do to help. Please reach out to carol@thedressoutlet.com with your order details so we can look into possible solutions. Warm regards, The Dress Outlet Team

Posted 1 month ago

“I can not give you one STAR! Your refund and return policy is absurd!”

Helpful Report

(Santee) - Posted 1 month ago

Hi Janet, We’re truly sorry to hear you’re frustrated with our refund and return policy. This isn’t the experience we aim to provide, and we want to look into this for you. Please reach out to carol@thedressoutlet.com with your order details so we can review your case and work toward a resolution. Warm regards, The Dress Outlet Team.

Posted 1 month ago

“The size of the dress was very different from the measurements on the website. The return/refund policy is misleading. It was very difficult to get in touch with an actual human.”

Helpful Report

(Santee) - Posted 2 months ago

Hi there, we’re truly sorry to hear about your experience and that the sizing and return process didn’t meet your expectations. We completely understand how frustrating that must have been and appreciate you bringing this to our attention. Please reach out to carol@thedressoutlet.com so our team can personally review your order and assist you further. Your feedback helps us improve both our sizing accuracy and customer support. 💛

Posted 2 months ago

“I missed returning the dress by a few days. Return window is too short.”

Helpful Report

(Santee) - Posted 2 months ago

Hi there, thank you for sharing your feedback. We completely understand how easy it is to miss a return window, especially during busy times. Please email carol@thedressoutlet.com our team will be happy to review your order and see what we can do to help💛.

Posted 2 months ago

“Item too small and there was no way to return it!”

Helpful Report

(Santee) - Posted 2 months ago

Hi Deanna, we’re so sorry to hear the dress didn’t fit and that you had trouble returning it. We completely understand how disappointing that must feel. Please email carol@thedressoutlet.com so our team can personally review your order and help find a solution for you.

Posted 2 months ago

“Hello, I left a review a while ago regarding my dress which was too big for me and you had suggested you would help me towards the alteration costs. I did write to the email provided but I have not had a response at all. It’s a dress for my 50th birthday and I’ve spent a lot of money on this dress. I feel like the suggestion to help me pay towards the alteration was suggested so that other buyers would see it being a reasonable offer but I have not received any help towards my dress alteration which has cost me £220 when my dress coat me £330. I cannot afford to pay for the alteration but had no choice as I was not allowed to exchange my dress for a smaller size. Your exchange refund policy for international orders is very bad and I suggest that if you are an international buyer then do not buy from This company as they don’t help you at all once they have taken your money.”

Helpful Report

Posted 2 months ago

Hi Manisha, we’re so sorry for the delay and completely understand your frustration, especially for such an important occasion. Please email carol@thedressoutlet.com so we can personally look into this and help resolve it for you. 💛

Posted 2 months ago

“never buy dresses from this place, quality is trash and also they dont deliver as they say. They didnt even send me my second dress I ordered IN THE SAME ORDER.”

Helpful Report

(Santee) - Posted 3 months ago

I’m really sorry to hear about your experience, Gina. We never want a customer to feel this way, and I understand how upsetting it must be not to receive your full order. Please reach out to carol@thedressoutlet.com so we can look into this right away and try to make things right 🙂

Posted 3 months ago

“Will never buy from this company again. Can not return for refund. You can only get credit on return”

Helpful Report

(Santee) - Posted 3 months ago

I’m sorry to hear about your frustration with the return policy, Catherine. We understand how disappointing that must feel. Please reach out to carol@thedressoutlet.com so we can review your situation and see if there’s anything we can do to help 🙂

Posted 3 months ago

“I tried to return my dress as it was to big and to long. I emailed, and left serveral messages within the 5 day return window. I AM STILL WAITING FOR A REPLY. I WILL NEVER BUY ANYTHING FROM THIS SITE AGAIN!!!!!!!!!!!!!!!!!”

Helpful Report

(Santee) - Posted 3 months ago

Hi Teresa, thanks for your feedback. I’m so sorry you haven’t received a reply yet. We definitely want to make this right for you. Please email us at carol@thedressoutlet.com with your order details so we can help resolve this quickly.

Posted 3 months ago

“Received my dress unfortunately extremely small make so requested exchange. Told sorry as an international customer the return policy doesn’t apply. I even said I’d pay postage still no so I’m stuck with a dress I can’t wear, definitely not a happy customer”

Helpful Report