The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress itself was amazing, just like the picture and even more beautiful. However, I order the dress to Canada, and I had to pay import fees almost 50% extra of the dress's original price. I was not informed of these import fees. I ordered dresses from other US based websites and I didnt pay anything extra.”

Helpful Report

(Santee) - Posted 1 month ago

Hi Areej, Thank you for your kind words about the dress! We're so glad to hear it exceeded your expectations in terms of appearance. 😊 We completely understand how the import fees can be a surprise. While we strive to provide clear shipping and import fee details, customs duties are unfortunately out of our control and can vary depending on the destination. We're really sorry for any confusion this may have caused.

Posted 1 month ago

“The dress is beautiful but did not zip up through the chest. I purchased the size recommended by my measurements 2X.”

Helpful Report

(Santee) - Posted 2 months ago

Hi Melissa, thank you for your feedback! 💛 We’re glad you loved the dress design, though we’re sorry the fit through the chest wasn’t right. Please email carol@thedressoutlet.com so we can review sizing options or assist with a possible exchange.

Posted 1 month ago

“I love the dress. It is very beautiful and the material is good quality but I don't like their return policy. They only allow return from only one of their sellers and by the time they too money for returning the item along with restocking fees you are stuck with a few dollars and have to take a store credit. So unless you are sure to like the dress don't buy it. I purchased 2 dresses and had to return one . I find out the hard way by not reading the fine print. So now I have 5 years to spend that store credit. Who said I am going to need another dress or live long to get my money back in the form of a store credit.”

Helpful Report

(Santee) - Posted 3 months ago

Thank you for sharing your experience with us! We're thrilled to hear you love the dress and appreciate the quality. However, we're sorry to learn about your frustration with our return policy. We understand how important it is for our customers to feel secure in their purchases. Your feedback regarding the return process is valued, and we’ll certainly consider it as we strive to improve our service. If there's anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Team The Dress Outlet

Posted 3 months ago

“Dress is pretty but the cups and the chest area is for more busty women.”

Helpful Report

(Santee) - Posted 3 months ago

Thanks for the honest feedback. We know fit can be tricky, and your note is helpful for us and other shoppers. If you’d like, please reach out to carol@thedressoutlet.com so we can see if there’s anything we can do 🙂

Posted 3 months ago

“Straps on back buckle outward. Dress color is nice but fit on back does not work. Now note dress as final sale so I am stuck with this dress. Otherwise I would have returned and bought something else from dress outlet.”

Helpful Report

(Santee) - Posted 3 months ago

Thank you for your feedback, Kenyatta. We’re sorry to hear the fit on the back wasn’t what you expected. Since it was a final sale item, options are limited, but please reach out to us at carol@thedressoutlet.com so we can see if there’s anything we can do to help. 💜

Posted 3 months ago

“I was very disappointed when I received my wedding dress considering I was measured and ordered my dress according to the size chart. The dress came in and was way too small. My measurements were even less than what the size guide recommended. When I called to see what I could do the young girl told me I could get a store credit or another size be sent. I was in desperate need of a dress and she suggested going up 2 whole sizes even though that would have been way above my measurements. When I received the second dress it was entirely to big and I tried to see if it could be altered and was told if altered it would be extremely expensive and loose the shape of the dress. Now I have spent all this money on a dress I can’t wear and am frantically trying to g to find me an alternate dress and only have 2 weeks till my wedding .”

Helpful Report

(Santee) - Posted 4 months ago

Hi there! We’re truly sorry to hear about your experience with the sizing and the challenges you faced in finding the right dress for your special day. It’s understandable how stressful this must be, especially with your wedding so close. We always encourage our customers to measure carefully, and we regret that our sizing didn’t meet your expectations. Your feedback is invaluable, and we’ll use it to improve our services moving forward. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Warm regards, Team The Dress Outlet

Posted 4 months ago

“The formal pantsuit suit I bought is beautiful.I bought something that I had to return. That is NOT a good process. They offered a pick up by FedX but neglected to say the complete cost to return. When I realized it would be half the cost of the item I wanted to hand deliver the package to FedX but I could not get out of the return process and I was forced to continue and pay the exorbitant fee. I would be hesitant to purchase again even though the product is so nice!”

Helpful Report

(Santee) - Posted 5 months ago

Thank you for your honest feedback; we're truly sorry the return experience left you feeling disappointed. We're glad to hear you loved the pantsuit, but we understand how frustrating unexpected return costs can be. While we do provide return labels for convenience, the shipping fees are set by the carrier and deducted from the credit or refund, as noted in our Return Policy. We appreciate you sharing this and will continue working to make our process clearer and more flexible. If you’d like us to review your case further, please don’t hesitate to reach out to carol@thedressoutlet.com. We'd be happy to assist.

Posted 5 months ago

“Too tight in the bust and arms. The material is very itchy. It felt a bit cheap. I’ll be returning it.”

Helpful Report

Posted 1 year ago

The Dress Outlet is rated 4.6 based on 375 reviews