The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love this dress! My color is Burgundy and it's gorgeous! I needed to order a larger size but I've been losing weight and it's going to fit me very well real soon. Thanks!”

Helpful Report

(Santee) - Posted 2 weeks ago

Hi, Thank you for sharing your wonderful feedback. We’re thrilled you love the dress and that the Burgundy color looks gorgeous on you. If you need help choosing the right size as you continue to trend toward the fit you’re aiming for, we’re here to assist. Kind regards, The Dress Outlet Team

Posted 2 weeks ago

“Nice but Size 18 small for me. I wear America 16W.”

Helpful Report

(Santee) - Posted 1 month ago

Hi Jane, thank you for sharing your feedback! We’re glad you liked the dress, though we’re sorry the size 18 was small for you. If you’d like, we can help with a size exchange or advise on a better fit. Please email support@thedressoutlet.com so we can review options and assist further. Warm regards, Team The Dress Outlet

Posted 1 month ago

“Good response and fast delivery. Dress was as shown in website. Accurate size.”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much for your wonderful review! We’re thrilled to hear that you had a good experience with our response time and delivery. It’s great to know the dress matched what you saw online and that the sizing was accurate. Your satisfaction means a lot to us! Warm wishes, Team The Dress Outlet

Posted 2 months ago

“I ordered pant set (3 pc. pink/navy) but got in different outfit. I received (2pc.pink/black) set.Upon inspection, decided I loved the one I received, so I kept it. It worked out”

Helpful Report

(Santee) - Posted 3 months ago

That's quite a twist, Brenda Guillot! Thank you for the 4-star review. We sincerely apologize for the error in your order where you received a different outfit than the 3pc pink/navy pant set you originally requested. While we are glad you ended up loving the 2pc pink/black set enough to keep it and that "it worked out," we aim for 100% accuracy every time.

Posted 3 months ago

“The dress comes in excellent condition and it’s like the photo. It also comes so quickly from USA to Ecuador. Thanks”

Helpful Report

(Santee) - Posted 3 months ago

Thank you, Christian! 🌟 We're delighted to hear that your dress arrived in great condition and matched the photo perfectly. We appreciate your kind words and hope you enjoy your purchase! Warm wishes, Team The Dress Outlet

Posted 3 months ago

“I absolutely adore this dress ! It’s very true to the exact color emerald that I purchased. I received so many compliments on this dress and felt like royalty in it. My only complaint would be that when I tried on the dress the zipper broke almost immediately. This was 2 days before the wedding. Thankfully I was able to get a rush alter on it and it lasted the whole night of the event. All in all this dress was a show stopper and I would highly recommend to anyone. Just be mindful of your sizing and any accommodations needed before hand.”

The Dress Outlet 4 star review on 27th August 2025

Helpful Report

(Santee) - Posted 4 months ago

Thank you so much for your thoughtful review, Tamika! 💚 We apologize for the zipper issue and are glad you were able to get it resolved just in time. Your advice about sizing and accommodations is very helpful, and we appreciate your recommendation. We hope to see you again for your next special occasion! Warm wishes, Team The Dress Outlet

Posted 4 months ago

“Love the dress! Quality is amazing. Fit nicely. It would be a lot more helpful if the webpage includes the dress length/dimension. I’m petite and expected the dress to be like midi dress but it’s maxi dress on my petite body.”

Helpful Report

(Santee) - Posted 4 months ago

Hi Chuyen! 🌟 Thank you for your lovely review! We're so glad to hear that you love the dress and find the quality amazing. We appreciate your suggestion about including dress lengths and dimensions on our website, as it helps us improve the shopping experience for our petite customers. Your feedback is invaluable to us! Warm wishes, Team The Dress Outlet

Posted 4 months ago

“اشتريت فستانين التوصيل رائع والفستان الاسود جميل وفستان اللافندر كان صغير بعض الشي حيث اخذت مقاس مديم لا اهلم كم يوافق بالمقياس الامريكي ولكنه جميل للغايه”

Helpful Report

(Santee) - Posted 4 months ago

“Im average. The pants nare very long. They have to be altered”

Helpful Report

(Santee) - Posted 4 months ago

Thanks for the feedback, Margaret! 😊 We appreciate you pointing that out, some styles do run a bit long to allow for tailoring. We're glad everything else worked out and hope you love the final look! 💃✂️

Posted 4 months ago

“The dress fits my bust but now my arm, Shoulders and skirt are too big. I’m trying to find a place to have alterations otherwise I’ll need to return it. 😰”

Helpful Report

(Santee) - Posted 5 months ago

Oh no 😰 That’s such a tricky fit situation! We totally get how frustrating that can be. If you decide alterations aren’t the way to go, we’ll help you with a return so you can exchange it or choose another style. Just reach out to us at carol@thedressoutlet.com and we’ll get you taken care of. 💌

Posted 5 months ago

“Good service and fast shipping. I wish there were refunds, a store credit when you don’t want to buy, is hard to accept”

Helpful Report

(Santee) - Posted 5 months ago

Thank you for your feedback! We're glad to hear you experienced good service and fast shipping. We understand your concern regarding returns. As per our Returns Policy, we currently offer store credit for eligible returns, rather than refunds to the original payment method. We apologize if this causes any inconvenience. If you have any further questions or would like to discuss your specific situation, please feel free to email carol@thedressoutlet.com. We're here to help!

Posted 5 months ago

“I love, love this dress and the only reason I’m giving it a 4 stars instead of a 5 stars is because I had to spend a small fortune getting alterations because I’m short. It hurt my feelings to order a 3xl but I followed the measurements and that was the size I needed. (I normally wear a dress 12-14.) I have a large bust so the dress fits me perfectly there and at the waist, but it is way too long. I also needed it taken up at the shoulders and had a modesty panel put on it since the cleavage was a bit deep for my comfort. (A V neck is great for a large bust but too much cleavage, and it’s all anyone sees.) But, overall, this is a stunning dress. I feel so pretty in it and it is very flattering. The dress came with a simple black shawl wrap, which is nice, but I ordered a bolero, so I won’t have to keep track of a shawl. Highly recommend this dress, especially for taller women.”

Helpful Report

(Santee) - Posted 5 months ago

Thank you so much for your detailed and thoughtful review! 💕 We're thrilled to hear the dress made you feel beautiful and confident. We understand that finding the right fit can be tricky, especially with length and bust proportions, and we truly appreciate you sharing your experience it will be very helpful for other shoppers. We're glad the bolero worked out as a more comfortable option for you, and we hope you felt amazing at your event! 💫

Posted 5 months ago

“The dress and the quality are great but the sizing is very off as well. I am usually a size 8-10. I purchased a size 12 and it is too tight. I try to find different sizes but weren’t be cooperative with me.”

Helpful Report

Posted 1 year ago

The Dress Outlet is rated 4.6 based on 375 reviews