Total Ink Solutions Reviews

Name: Total Ink Solutions
Address: 200 South Newman Street, Unit 5, Hackensack, New Jersey
Rating: 4.69

4.7 Rating 767 Reviews

92 %

of reviewers recommend Total Ink Solutions

4.7

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

2014879600

Email:

admin@totalin.com

Location:

200 South Newman Street, Unit 5,
Hackensack
New Jersey
07601

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Total Ink Solutions 5 star review on 29th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was better than most places I had looked. Shipping was reasonable, and shipped fast. Issue came with trying to contact someone about an issue I was having with the film. I never did receive a reply. I'd say work on customer service, and you'd be my new go-to.”

Helpful Report

Posted 3 years ago

I am really sorry to hear we dropped the ball on that for you. We have had staff issues as most have due to covid, and while its not an excuse I know we need to do better. I hope you give us another shot. You can always reach out to Andrew our sales rep directly at 917-280-5711 Have a great day!!

Posted 3 years ago

“Made my first purchase with this company recently. I ordered one roll of HTV and it arrived 2 days after I placed my order, which I appreciate. My issue is that they shipped the incorrect color to me. So I did an online chat with an employee and was advised to send an email with my order issue and someone would get back to me. The next response I received was someone asking if my issue had been resolved, to which I replied it hadn't - never heard back from that email. So, I did an online chat again and was told that a note would be sent to the appropriate department. Shortly after that I received an email stating "They will be shipping this out today" - that was a week ago and I haven't received my replacement, nor have I received a tracking number or any communication regarding the issue. ***After contacting online support for the third time they did ship out my replacement, and it arrived within 2 days ***”

Helpful Report

Posted 3 years ago

I apologize that you had this experience. The replacement order was stuck in our shipping system. Not an excuse we did drop the ball. I truly apologize for this rare issue. We hope you will give us a another chance. We will be glad to offer you a discount on your next order as well due to our issue on this side. Please email me mike@totalink.com

Posted 3 years ago

“they have bulk vinyl which i like but having to spend over 200$ to get free shipping is a downfall, also i paid 24$ for faster shipping and it still took over a week to get”

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Posted 3 years ago

I am showing you order placed with only ups ground. Unfortunately we ship from the east coast and your order had to cross the country so usually coast to coast is 5 days via ground. We do offer expedited rates though.

Posted 3 years ago

“The Ergo Force handle was great. The squeege rubber on the other hand looked like it was hacked of with a dull butter knife. It went in the trash.”

Helpful Report

Posted 3 years ago

“I feel dueped ordered 4 framed screens 60, 86, 110, 200...got the first 3...200- was a 195...so i checked yup i ordered 200, and yes they sell a 195 and a 200. So i call and am told 195 is the same...how is that when you sell both i call it bullsh×t and you shouldnt mislead your customers!!!”

Helpful Report

Posted 4 years ago

I'm sorry you feel this way. However what the rep stated was accurate. If the mesh count is fairly close, such as 156 vs 160, 195 vs 200, or 81 vs 86, the difference is so small that it doesn't matter because you won't see a significant difference in your final product. We do not aim to mislead anyone regarding the mesh sizes, it is just a matter of what stock was available and every customer has been extremely happy with the quality of our screens and mesh for there printing projects.

Posted 4 years ago

Total Ink Solutions is rated 4.7 based on 767 reviews