Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with customer service despite loyalty I’ve been using Trip.com for years and even reached Diamond membership, but my last booking left me frustrated. On the first day of my booking I asked customer service if I could cancel for a full refund. They said no, but promised I could change the passenger name instead. I trusted that. Later, they suddenly pointed to their terms and conditions and refused to help. Yesterday they said they’d find me a better solution, today they completely changed their position. It feels like misleading information and poor service. I gave 3 stars only because the platform is easy to use and prices are often competitive, but the customer support cannot be trusted.”

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Posted 9 months ago

“I've been with them awhile. I like the trip coins. The only issue I don't like is they won't modify booking dates for hotels. Least I got a refund..”

Helpful Report

Posted 1 year ago

Trip.com is rated 2.6 based on 562 reviews