Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many real-life travel experiences have been turned into articles. Thanks to Trip’s article about the airport, things went much more smoothly for me, and I managed to catch my flight. I’m taking the time to leave a positive review.”

Helpful Report

Posted 1 month ago

“My Rome to Athens flight booking experience was smooth. Payment was quick, and confirmation came almost instantly.”

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Posted 1 month ago

“User Friendly！Cheap Price！Always use Trip.com！”

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Posted 1 month ago

“Head to HongKong but time is not supported. They help me to cancel the order and give me full refund. Good job!”

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Posted 1 month ago

“Booking train tickets from Milan to Venice was straightforward. Seat options and prices were transparent, and refund processing was quicker than expected. Very user-friendly.”

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Posted 2 months ago

“My Berlin to Prague train ticket booking was really simple. The schedule was easy to understand, and seat selection didn’t take long. It saved me a lot of time compared to other platforms.”

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Posted 3 months ago

“I booked a last-minute flight from Los Angeles to Vancouver on Trip.com. I was worried about availability, but everything showed up clearly, and the booking went through smoothly. It felt surprisingly stress-free.”

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Posted 3 months ago

“Payment felt secure, and the app clearly explained identity verification and data use. As someone who cares about privacy, that actually mattered to me. Everything felt compliant and safe.”

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Posted 3 months ago

“Compared prices across a few platforms for Paris to Rome, and Trip.com was slightly cheaper. The discounts were straightforward, not the confusing “fake deals” type. That was a nice surprise.”

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Posted 3 months ago

“I liked how the app suggested combining train tickets with hotels for my Zurich–Vienna trip. It saved time and made planning feel more organized overall.”

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Posted 3 months ago

“My Sydney–Auckland flight was delayed. On the website status of flights the update was accurate, and it even reminded me about delay insurance. That kind of detail really helps.”

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Posted 3 months ago

“I liked how the app suggested combining train tickets with hotels for my Zurich–Vienna trip. It saved time and made planning feel more organized overall.”

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Posted 3 months ago

“Hotel choices in London were very broad, from budget stays to nicer business hotels. Room descriptions matched reality pretty well, which doesn’t always happen elsewhere.”

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Posted 3 months ago

“Searching and filtering flights and hotels was very smooth. I liked how clearly everything was laid out. Booking and payment took just a few minutes — no unnecessary steps.”

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Posted 3 months ago

“I’ve been using Trip.com for years now. Flights, hotels, even trains when I travel abroad. Prices are transparent, customer service is responsive, and overall it’s a platform I genuinely trust and recommend.”

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Posted 4 months ago

“My Tokyo–Seoul flight was canceled due to weather. I expected a long process, but actually the refund rules were explained very clearly in the app. No hidden fees, no guessing. The money came back faster than I thought.”

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Posted 4 months ago

“I booked a flight from New York to London on Trip.com, honestly a bit nervous at first. But when the airline changed the schedule, I got an instant notification. Refund and rebooking options were super clear. It really felt reliable and trustworthy.”

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Posted 4 months ago

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Posted 4 months ago

“Hotel choices in London were very broad, from budget stays to nicer business hotels. Room descriptions matched reality pretty well, which doesn’t always happen elsewhere.”

Helpful Report

Posted 4 months ago

“Payment felt secure, and the app clearly explained identity verification and data use. As someone who cares about privacy, that actually mattered to me. Everything felt compliant and safe.”

Helpful Report

Posted 5 months ago

Trip.com is rated 2.6 based on 562 reviews