Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They guarantee room availability, and I've never encountered overbooking or cancellations at hotels, which gives me great peace of mind. Trip's information synchronization is remarkably timely. Many major hotels have close partnerships with Trip, allowing me to secure highly competitive rates without any cancellations. I hope to continue using it in the future！！！！”

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Posted 7 months ago

“The search, filtering, and payment process was incredibly smooth. I easily found the items I needed, and checkout was completely hassle-free. When searching for flights to Seoul with luggage allowance, it accurately recommended the flights I needed, and I smoothly purchased an economy class ticket at the right price and time!!! Thank you!!! Saved me so much time.”

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Posted 7 months ago

“It’s so convenient to have everything in one place! From transportation to accommodation to insurance, this platform truly offers a one-stop solution for all my travel needs. For instance, on my trip from London to Shanghai, I booked all the hotels and flights on Trip, and it felt very convenient.”

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Posted 7 months ago

“I love how they support different channels like phone, app, and WeChat. It makes it easy to get in touch no matter where I am or what I’m doing.”

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Posted 7 months ago

“trip.com really tries to give you the best price when you are booking. I mean when I compare the prices with other travel agencies, trip.com is way cheaper.”

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Posted 7 months ago

“I appreciated how the app recommended nearby hotels and shuttle services after booking my train ticket. It helped complete my itinerary.”

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Posted 8 months ago

“Every booking so far has gone smoothly, and the details always match the confirmation. I feel I can rely on the platform.”

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Posted 8 months ago

“Very good price compared with other OTA!!”

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Posted 8 months ago

“Customer service was friendly and professional. Even when the system glitched, the rep stayed calm and made sure I understood every step.”

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Posted 8 months ago

“I booked a transfer from Tokyo airport to my hotel and back. Everything was perfect, the appointment was made. A good car arrived, and I was met at the airport with a sign, as I ordered. There were discount coupons for my first order, which was also important.”

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Posted 8 months ago

“I was trying to look for something other than hotels so I tried hostels. they also have hostels which I did not know about. You pretty much can find any living accomodations on there!”

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Posted 8 months ago

“Total Happy Ich kann nur gutes berichten, Hotels immer wesentlich günstiger als auf anderen Portalen. Flugsuche sehr übersichtlich. Ich buche alle Reisen über Trip.com und habe dadurch viele Vergünstigungen, z.B kostenlosen Zugang zur Vip Lounge an vielen Flughäfen usw. Man sammelt Coins, die man bei späteren Buchungen, als Zahlungsmittel verwenden kann. Bei Flugbuchungen hast du, wenn du ein Hotel dazu buchen möchtest 25% Ermäßigung auch die Hotelbuchung. Trip.com ist auch Payback Partner, also ich hab viele Gründe, über dieses Portal, meinen Urlaub zu buchen”

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Posted 8 months ago

“This is a really cool app. It offers great discounts, lower prices on hotels, tickets, and excursions than other platforms, offers real bonuses for using it, and best of all, it accepts MIR cards. The interface itself is clear and user-friendly. I highly recommend it!”

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Posted 8 months ago

“I am a college student and I have used trip.com ever since middle school. They always have the right bundles with just right cost but extra fun1”

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Posted 8 months ago

“I took a good look on the app and they literally have all the hotels in the world! From capsule hotels to beach villas, and all with the best prices! Highly recommend”

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Posted 8 months ago

“My flight got canceled and the customer service danny called in the hotel and told them my situation to see if they can move back my hotel bookings. I was super impressed, good job danny!”

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Posted 8 months ago

“This is a very interesting travel app. It offers a wide range of deals and destinations. It's also very user-friendly, which is crucial. Highly recommended if you enjoy comfortable travel without breaking the bank.”

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Posted 9 months ago

“I really enjoyed the deals I saw on their website. A huge discount, highly recomment to pay attention to these promotions.”

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Posted 9 months ago

“I am making my trip to switzerland and due to there weren't any direct flights from my city, I had to transfer. Normally, I'd be so confused about the process but on the booking page of trip.com, they made it super clear about what you needed to do! Great tool!”

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Posted 9 months ago

“I saved up some savings to take my wife on a short honey moon to fiji. I booked using the platform and I managed to save up some credits from previous bookings and got some additional vip perks. I feel like trip.com really values its long time users. I will continue using this platform.”

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Posted 9 months ago

Trip.com is rated 2.6 based on 562 reviews