Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a flight from New York to London on Trip.com, honestly a bit nervous at first. But when the airline changed the schedule, I got an instant notification. Refund and rebooking options were super clear. It really felt reliable and trustworthy.”

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Posted 5 months ago

“which perfectly sums it up. It’s the platform you recommend when you don’t want someone to have a bad travel booking experience.I’m a loyal user for a reason—I’ve literally recommended Trip.com to my whole family.”

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Posted 5 months ago

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Posted 5 months ago

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Posted 5 months ago

“Booking trains was as easy as flights. Canceling one was just a tap in the ‘My Bookings’ section. The refund terms were clear”

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Posted 5 months ago

“Joined the waitlist for a sold-out train and got a confirmation email a week before departure. So efficient!”

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Posted 5 months ago

“Found the best price here plus earned bonus points. The clean interface makes it easy to navigate.”

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Posted 5 months ago

“The app is so intuitive, even for my first booking. Great deals and covers all the destinations I need.”

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Posted 5 months ago

“Even in smaller regional cities, I found a wide range of accommodations, I can find numerous hotels across different price points for comparison, enabling me to select the one most suitable for my needs.”

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Posted 6 months ago

“Found the best price here plus earned bonus points. The clean interface makes it easy to navigate.”

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Posted 6 months ago

“The customer service agent resolved my issue in one go, which saved me a lot of time and effort. It’s always a relief when things are handled efficiently.”

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Posted 6 months ago

“Accidentally booked the wrong date. Customer support sorted it out via live chat in under 30 minutes.”

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Posted 6 months ago

“Set up an alert for ticket availability and got notified immediately. No more constant refreshing!”

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Posted 6 months ago

“Saw so many reviews saying ‘trustworthy’ and my friend swore by it – they were absolutely right.”

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Posted 6 months ago

“Super user-friendly with no surprise charges. What you see is what you pay.”

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Posted 6 months ago

“Super user-friendly with no surprise charges. What you see is what you pay.”

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Posted 6 months ago

“From the moment I searched for flights to tweaking filters for stops and times, everything was quick and easy to navigate. The checkout and payment went through without any hiccups, which I really appreciate. Honestly, the whole process felt super smooth and faster than I expected.”

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Posted 6 months ago

“Train ticket pricing is clear and transparent, so I always know exactly what I'm paying—no hidden fees. Fares are listed for each departure, allowing me to choose my preferred train and seat. During this trip to China, I discovered that high-speed rail offers business class seats, so I decided to try them out. The experience was excellent.”

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Posted 7 months ago

“I am extremely grateful for the real-time flight updates service. This information keeps me informed of any changes or delays to my flights, allowing me to better plan my itinerary. Last time, I received advance notice that a typhoon might cause delays to my connecting flight. I was able to adjust my plans accordingly, rebooking for the following Monday and rescheduling a work meeting. This truly helped me. The proactive approach of anticipating issues and promptly sharing updates with passengers is excellent. Thank you, Trip~”

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Posted 7 months ago

“They cover numerous cities and offer diverse airline route options. No matter where I travel, I can always find a flight solution that meets my needs. For instance, on this business trip to Bangkok, they provided me with multiple airline choices and various flight times. I arrived on time for the local meeting and didn't miss my subsequent flight back to New York.”

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Posted 7 months ago

Trip.com is rated 2.6 based on 562 reviews