Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking high-speed train tickets in Europe on Trip.com was surprisingly straightforward. They broke down all the costs (base + fees) clearly with no hidden surprises.”

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Posted 10 months ago

“Booking high-speed train tickets in Europe on Trip.com was surprisingly straightforward. They broke down all the costs (base + fees) clearly with no hidden surprises.”

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Posted 10 months ago

“-Aside of a competitive price compared with other services, the "pay at installation" option is a GREAT feature.”

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Posted 1 year ago

“All the negative comments are wild. Trip.com was great for a 3rd party booking. You have to pay to sit together but that is every airline now. It's not automatic even if booked at same time. Anyone with a brain would know this. It says it 20 times as you are booking. If you want to be seated together you have to pay and choose seats. We had a great experience round trip. Only thing is if it's an overbooked flight you will be the first one bumped off and not refunded. So I wouldn't use them for very touristy or popular destinations or in peak season. It also notifys you of this risk about 10 times before you agree to buy the tickets. if there are changes to the flight like a delay or a gate change you won't get a notification so make sure you are keeping track. Other than that it was great.”

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Posted 1 year ago

“I bought airline tickets from Thailand to Hong Kong on Trip.com. I made a small mistake when ordering and paying, and I only found out about it when I got my ticket in the mail. But thanks to the support, it was fast and most importantly free of charge. I did read the reviews on Trip.com and many of them were negative. I hadn't read them before because I found the aggregator on Revieweek (https://revieweek.com/review/trip/). I do not know about the others, but I had no problems with trip.com.”

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Posted 3 years ago

Trip.com is rated 2.6 based on 562 reviews