Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was booking a flight ticket for my grandma but due to her age, me and my family weren't sure if she is still eligible to take the flight with eva air. So we called customer service and they asked the airline and made a remark for my grandma's ticket. When she got to the airport, there were staffs escorting my grandma to the boarding gate. What an excellent experience!”

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Posted 9 months ago

“Great service via chat, just tell the chat bot that you want to speak to a human advisor and you will have great help.”

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Posted 9 months ago

“Me and my husband booked through trip.com for our short 4 days vacation to Puerto Rico. The experience was great and when we changed hotels in the middle, there was a booking issue. Apparently we booked the wrong date and had an issue with the hotel. We called customer support and they were able to squeeze us in to that hotel we wanted to stay. The best thing was that everything was free! They basically took care of everything. A big thumbs up for their customer support team!”

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Posted 9 months ago

“I really liked the way how the platform suggested nearby hotels and transportation options after I booked my train. It made my planning much smoother.”

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Posted 9 months ago

“From now onwards, Trips.com is my only platform for hotel booking. Thanks Yania , Yuki, Hakeem, Komathi & all the team members for their great service. They go all out , put it tremendous efforts to assist my booking in Osaka. Keep up the good work, thumbs up service. Kudos to all of you”

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Posted 9 months ago

“When I arrived at the hotel, my reservation was already in their system. No awkward waiting, no calls to confirm—it just worked as it should.”

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Posted 9 months ago

“From basic hostels to nice resorts, the options in the city I visited were solid. I never felt limited to just one or two choices.”

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Posted 9 months ago

“I liked that it suggested hotels near the train station and even offered shuttle connections. It made planning the whole trip feel more seamless.”

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Posted 9 months ago

“The interface for city coverage was impressive! I could find everything that I was looking for! All sorts of accommodations all in one platform. Very good”

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Posted 9 months ago

“Finding train schedules was easy and the prices were transparent. A real user friendly platform. I highly recommend it :)”

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Posted 9 months ago

“i contacted customer support through the app and was connected to a real person in under two minutes. The wait time felt reasonable compared to other travel platforms I’ve used before.”

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Posted 9 months ago

“The hotel ratings that they have are real! A good indicator since it lined up almost exactly with what I experienced once I got there. Nothing fake or ai generated!”

Trip.com 5 star review on 29th August 2025

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Posted 9 months ago

“When my flight got delayed, the push notification came almost instantly. Funny enough, I knew about it before the airline even updated their own site.”

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Posted 9 months ago

“I like that Trip.com gives me choices on how to reach them. I used the chat for quick questions but I also got detailed updates by email which made it easy to stay informed.”

Trip.com 5 star review on 28th August 2025

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Posted 9 months ago

“I contacted Trip.com through the app and was connected to a live agent in under two minutes. Compared to other travel sites where I’ve waited forever, the response speed here felt very reasonable.”

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Posted 9 months ago

“I made a booking mistake when I was planning my trip to Shanghai so I contacted customer support and with just one phone call, my issue was taken care off instantly. The service was impeccable!”

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Posted 9 months ago

“Every time I book with trip.com, I always get my confirmation details and never have I gotten a booking error. A great guarantee when I am traveling with my husband!”

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Posted 9 months ago

“Trip.com makes finding the perfect hotel super convenient... there are a wide variety of filters and reliable guest ratings helping you to decide just the right place to stay! I for one is impressed by this tool!”

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Posted 9 months ago

“the range of places to stay is huge! From boutique hotels to unique homes... there is always some place perfect for my trip :)”

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Posted 9 months ago

“It’s amazing to book domestic train tickets here. We are now traveling around China. It’s easy for us to buy and change our train tickets. But my wife and I always cannot sit together.”

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Posted 10 months ago

Trip.com is rated 2.6 based on 562 reviews