Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The train booking tool they have is really easy to use, it smartly recommends the best routes and times with the price breakdown... making it perfectly clear with no hidden costs!”

Helpful Report

Posted 10 months ago

“Finally, a company that makes its cancellation policies crystal clear! Unlike other platforms where you have to dig through page and pages, their fees and refund eligibility are stated plainly right upfront. The entire process is transparent from start to finish, which builds so much trust.”

Helpful Report

Posted 10 months ago

“I had a complex issue that couldn't be solved in one go and the agent assured me they would follow up. I received an email the next day with an update, and a final call two days later confirming the resolution. The communication throughout the process was very soothing and professional.”

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Posted 10 months ago

“Really appreciate that the agent help me to cancel the booking because of my unexpected illness.”

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Posted 10 months ago

“The customer service team is impressively responsive. Wait times are minimal even during peak hours. You’re rarely left waiting long, and the speed surpasses typical expectations for a large-scale service.”

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Posted 10 months ago

“The platform frequently proposes convenient combinations, such as high-speed rail + hotel or train + shuttle connections. It makes arranging an entire trip much easier than juggling multiple apps.”

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Posted 10 months ago

“Have bought a train ticket on trip.com. It is easy to use bar code to went through the check gate.”

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Posted 10 months ago

“Changing or refunding tickets is straightforward, and refunds are usually received swiftly. Simple operations like this make last-minute plan modifications a lot less stressful.”

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Posted 10 months ago

“Excellent customer service. Much better price. I was hesitant to use first but price difference was good so I tried and when i needed the customer support I got immediately.”

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Posted 10 months ago

“The waitlist or ticket-snatching option works nicely, and notifications are prompt. Nothing is worse than missing a ticket because you did not receive an alert.”

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Posted 10 months ago

“The system gives clear rail alternatives and straightforward pricing. It is simple to browse recommended trains without having to navigate through numerous pages.”

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Posted 10 months ago

“A good deal of recurring users indicate they would suggest it to friends. The reviews contain numerous "trustworthy" comments. When strangers are this positive, it says a lot.”

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Posted 10 months ago

“Flight status updates, such as delays or gate changes, are normally received swiftly and accurately. Keeps you informed and prevents surprises at the airport.”

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Posted 10 months ago

“The price here is insane. I can always get the cheapest hotel to stay.”

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Posted 10 months ago

“good service from Trip！I can always get support from the agent in time.”

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Posted 10 months ago

“Finding and paying for tickets is simple and straightforward. It's always good to not have to go through hoops just to get a ticket.”

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Posted 10 months ago

“The platform has a strong, reliable feel. You don't have the shady ""hope this works out"" feeling. You truly feel at ease pressing the ""pay"" button."”

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Posted 10 months ago

“They usually answer pretty fast, so you’re not stuck waiting forever. Even when it’s busy, the wait’s not too bad. Honestly, it’s quicker than I expected for a big service team.”

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Posted 10 months ago

“Pretty good platform to let our travel become great. Get deals when booking hotels in Singapore.”

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Posted 10 months ago

“It's an excellent convenience to have the delay insurance. helps me feel a little more comfortable when I'm purchasing inexpensive airfares.”

Helpful Report

Posted 10 months ago

Trip.com is rated 2.6 based on 562 reviews