Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When booking my Shanghai high-speed train, they recommended hotel packages and even shuttle buses. I booked everything together seamlessly.”

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Posted 10 months ago

“The Dufour by Hotel Schweizerhof Zürich”

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Posted 10 months ago

“Their real-time alerts saved me. I got an SMS 3 hours before departure when my gate changed. The info perfectly matched airport displays.”

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Posted 10 months ago

“I was genuinely impressed by how spot-on the hotel ratings were. The 4-star ryokan I stayed at in Kyoto looked exactly like the photos and lived up to the reviews—no unexpected surprises. That kind of honesty really made my trip smooth and enjoyable. I’ll definitely trust Trip.com for reliable reviews in the future!”

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Posted 11 months ago

“Even for my small-town business trip, I found multiple accommodation options. Loved filtering boutique hotels with private terraces.”

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Posted 11 months ago

“As a first-time user, I found their mobile app incredibly intuitive. All fees were clearly itemized during checkout, nothing felt unreasonable compared to booking directly.”

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Posted 11 months ago

“Entering my card details felt safe with their encrypted checkout. I appreciate their mandatory ID verification, as it actually made me feel more secure about my booking data.”

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Posted 11 months ago

“Arrived at Hilton Bayfront to find "ADA room" reassigned. The agent leveraged Marriott partnership at nearby Westin at original rate and updated our room. That's really awesome.”

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Posted 11 months ago

“Good service and cheap price”

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Posted 11 months ago

“As a loyal user for 3 years, I consistently recommend Trip.com to colleagues. Like many reviewers, I often describe them as "dependable" because they've never failed me.”

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Posted 11 months ago

“I easily found perfect flights using flexible date filters and price alerts. The payment processed instantly, even when adding seat upgrades. Super smooth!”

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Posted 11 months ago

“What I love is that I can plan my whole trip in one place. Last week I booked flights, a highly-rated hotel, and even airport transfers without switching apps! It saved me so much time.”

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Posted 11 months ago

“Trip.com offers some of the cheapest deals I’ve found online! I was able to book my ticket at a very competitive rate compared to other platforms. What really stood out was their customer service—the agents were helpful and patient. They didn’t just give me a standard answer; instead, they really took the time to check all possible solutions, even reaching out to the airline to negotiate on my behalf and explore any considerations related to my concern. I appreciate the extra effort they put in. It made me feel supported and valued as a customer. Highly recommend!”

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Posted 11 months ago

“Booked a non-refundable stay at a Napa Valley vineyard resort when wildfire smoke disrupted travel. The platform’s "Natural Disaster Protection" policy triggered automatically based on local air quality alerts. I submitted CalFire’s regional advisory through their emergency portal—no phone calls needed. Full refund ($1,872) processed in 72 hours including resort fees. Competitors offered credit only. Confirmation email included rebooking offers for later dates. Demonstrated real empathy when unforeseen crises hit domestic travel.”

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Posted 11 months ago

“I found their cancellation rules really straightforward. I knew exactly what fee I'd pay upfront before confirming and no nasty surprises later.”

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Posted 11 months ago

“Great service and smooth booking experience. The platform is reliable and the support team responded quickly when I had a question. Everything went perfectly. Thank you!”

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Posted 11 months ago

“Very good platform. Trip.com makes travel easy and affordable. As a bargain hunter, I love that it's super intuitive, there is no confusing menus or hidden charges. Fees are totally fair and transparent, unlike some apps that nickel-and-dime you. Just tap, choose, and go. Prices stay low without sacrificing quality, proving you don't need deep pockets for great trips. Five stars for keeping it simple and cheap!”

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Posted 11 months ago

“Filtering hotels for 'free cancellation' and 'airport shuttle' was effortless. From searching to payment, everything flowed smoothly, no glitches or confusion. The whole process took minutes. Highly recommend for hassle-free bookings.”

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Posted 11 months ago

“My Chengdu train departure shifted earlier, but Trip.com alerted me instantly via SMS. They even suggested rebooking options. Proactive updates like this make travel worry-free.”

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Posted 11 months ago

“User friendly：）”

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Posted 11 months ago

Trip.com is rated 2.6 based on 562 reviews