Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 563 Reviews

40 %

of reviewers recommend Trip.com

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trip.com's customer service is amazing! I connected to a live agent in less than a minute—super fast and efficient.”

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Posted 11 months ago

“My flight was canceled by the airline, but the Trip.com advisor helped me switch to another flight at no extra cost. I really appreciated it!”

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Posted 11 months ago

“Great experience booking through this platform. The process was smooth and hassle-free, and the confirmation came instantly. The accommodation matched the description perfectly, and the customer service was helpful and responsive. Will definitely use it again for future trips!”

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Posted 11 months ago

“Good service”

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Posted 11 months ago

“Good service excellent customer support team, huge difrent with other platform”

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Posted 11 months ago

“Need assistance to update my new ID number, the agent called back real quick to confirm the details and settle everything within 24 hours. The service is efficient.”

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Posted 11 months ago

“Trip.com service is good and have the best price.”

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Posted 11 months ago

“I was impressed by how accurately the hotel ratings reflected reality. My 4-star Kyoto ryokan matched the photos and reviews perfectly, no surprises. This transparency made my stay genuinely delightful and stress-free. I’ll rely on Trip.com for honest assessments every time."”

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Posted 11 months ago

“Whoa, Trip.com is a paradise for thrifty adventurers! You get countless airlines, full legacy carriers and quirky budget ones, plus dirt-cheap routes globally. I scored $99 flights to Asia and endless options for Europe. The diversity means deals pop up daily, making wanderlust actually affordable. Honestly, it's why I explore so much: quality flights without breaking the bank. Overall, Trip.com is perfect for spontaneous trips!”

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Posted 11 months ago

“The website service is great. I'll come back next time.”

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Posted 11 months ago

“Using Trip.com then you don't need to worry about flights change. During a storm, updates came minutes before the airline, saving my meeting schedule. Accuracy is critical in biz travel, and this nailed it. No guesswork, just on-time peace.”

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Posted 11 months ago

“When booking a Tokyo-Osaka train, Trip.com recommended the fastest Shinkansen option with clear price breakdowns. No hidden costs—just smart, honest guidance.”

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Posted 11 months ago

“Trip.com's refund and cancel policies are exceptionally transparent, and the compensation rules are clearly outlined.”

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Posted 11 months ago

“I have used trip.com to book a hotel in Vegas. The price was unbelievable, which was cheaper than the official website. Look forward to use it again.”

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Posted 11 months ago

“As a frequent traveler, I consistently choose Trip.com for my flight and hotel bookings due to their outstanding service. What truly impresses me is their professional customer support team that delivers prompt responses and effective solutions. Whether I need clarification on booking details or last-minute schedule changes, their agents handle every request with expertise and efficiency. The platform's reliability combined with this level of dedicated support makes Trip.com my preferred travel partner.”

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Posted 11 months ago

“easy to use. good price.”

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Posted 11 months ago

“good and great service”

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Posted 11 months ago

“Great value, excellent service experience with Trip.com.”

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Posted 11 months ago

“Smooth App. Great deal.”

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Posted 11 months ago

“Very easy, convenient and no fake info”

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Posted 11 months ago

Trip.com is rated 2.6 based on 563 reviews