Trip.com Reviews

Name: Trip.com
Rating: 2.63

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good-looking UI and clear content”

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Posted 10 months ago

“Using trip.com again to book a hotel in Malaysia. The progress was smooth, the UI was clear to look. Looking forward to my trip there!”

Trip.com 5 star review on 8th August 2025

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Posted 10 months ago

“It was nice to discover that they offer delay insurance and flight change alerts; it gave me added peace of mind during the journey. I received a notification when my gate changed, which was quite useful.”

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Posted 10 months ago

“I had no trouble checking in. The hotel always had my reservation ready when I made a reservation using Trip.com. The staff were helpful, and everything went smoothly.”

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Posted 10 months ago

“I had no trouble checking in. The hotel always had my reservation ready when I made a reservation using Trip.com. The staff were helpful, and everything went smoothly.”

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Posted 10 months ago

“The hotel ratings felt real, and the comments from other tourists were quite useful. I ended up scheduling a place that I would have missed otherwise, and it turned out excellent. When the reviews reflect the experience, it makes it much easy to make a decision.”

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Posted 10 months ago

“The payment procedure is reliable and easy. I had no trouble entering my card information, and it was easy. It made all of my travel planning simple and stress-free.”

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Posted 10 months ago

“I've been using Trip.com for years because it seems trustworthy and reliable, especially for large international vacations. With them, I've never been concerned about the security of my payment information.”

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Posted 10 months ago

“Trip.com actually sent me an email when my train platform changed right at the station. It was a small notification but made a huge difference for my stress levels!”

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Posted 10 months ago

“Their map-based search helped me pinpoint hotels near specific attractions. Confirmation appeared instantly on my phone with check-in details.”

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Posted 10 months ago

“I tried the ticket waitlist option for a popular route and got an SMS notification the next day saying it secured! The communication was really prompt and helpful.”

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Posted 10 months ago

“When my flight was delayed, I got an app notification and email from Trip.com before the airline announced it! That timely info was crucial for me.”

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Posted 10 months ago

“I've personally recommended Trip.com to several friends this year. The consistency, competitive prices, and knowing what to expect make it my go-to choice.”

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Posted 10 months ago

“I managed to book my flight from Seoul, find a great Tokyo hotel, and get travel insurance all in one go on Trip.com. I love how it handles everything I need.”

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Posted 10 months ago

“I've used Trip.com for years, especially for big international trips, because it feels reliable and trustworthy. I've never worried about the security of my payment details with them.”

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Posted 10 months ago

“My train platform changed last-minute, but Trip.com sent an alert before I left the hotel. Lifesaver!”

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Posted 10 months ago

“I checked in super late, worried my room wouldn't be there. But Trip.com's guarantee held up – my room was waiting, no problems. Reliable!”

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Posted 10 months ago

“I accidentally booked the wrong hotel dates. Their live chat fixed it for me in about 15 minutes and sorted the correct booking without extra charge. I was impressed by their speed.”

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Posted 10 months ago

“I love the huge range of airlines Trip.com shows, including some I'd never heard of. It's easy to find genuinely cheap options across different carriers using their filters.”

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Posted 10 months ago

“When I had to cancel a hotel unexpectedly, the refund policy details were upfront. My actual refund matched exactly what the rules stated – clear and fair.”

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Posted 10 months ago

Trip.com is rated 2.6 based on 562 reviews