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Tropicfeel Reviews

4.2 Rating 1,820 Reviews

79 %

of reviewers recommend Tropicfeel

Company Reviews

Product Reviews

4.2

Based on 1,820 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes are nice and confortable, but not durable. I haven’t used my pair for too many times and it already has a hole in the front. Should be more resistent. Even though I like it, I don’t think I’m buying a new pair.”

“Nest backpack. I had an issue at first but customer service was great, and they got my bag to me quickly after it was resolved. I love all the pockets and it’s a frat size for everyday, but my water bottle doesn’t fit. I’m really disappointed because I’ve been looking forward to using it. I thought I read that the pocket would be bigger but maybe I miscalculated. Thinking about what to do now.”

“Abcdsfedddddfffff”

“I have tried my Nest on three trips (Paris, Germany, and Chicago) so far and so far it's good but could be better. The color is really nice (I have the Aphemora Brown) and a lot of the finishes are nice Pros: -I love the side lashes that allow you to hang stuff off the sides or strap things like a tripod or monopod easily to the side -The clamshell opening is really handy -Laptop slot in the back is awesome -Hidden pocket for your documents is a plus -Like the internal storage pockets -The camera packing accessory is great for photographers -The stretchy front pouch is pretty handy if you want to slip a hat or book into it Cons: -Water Bottle holder is pretty dinky, its hard to put anything larger than small bottles in it (you better not have a Nalgene or the large swell) - The glasses holder on the front leaves your sunglasses super vulnerable to scratching (have a huge gash on mine now) -If you opt for the large packing cube on the front you cant fill it anywhere near all the way and put it in the slot on the front of the bag which is truly upsetting -The bag can be really hard to close if it's even a little full it's hard to close -Lacks the zippers you can lock -Stains pretty easily Overall I'd say it's a great daypack/weekend backpack if you travel pretty light. It is probably going to be my daily commuter bag/photography backpack.”

“Good but Lock is useless because you still can reach from top”

“These shoes are actually too big for me - I should have ordered a EU 41. How much would a return cost? I had to pay import duties of $30 for Canada so am hesitant to re-order the shoes again, too. Please describe the return/refund process so I can decide what I want to do.”

“The insole came out the first time I took off the shoe. Every time I wear them back I have to stick it back”

“Haven't been able to try them cause they weren't delivered! =(”

Marcelo, our Customer Service team is in contact with you and the courier trying to get this resolved as soon as possible. Rest assured they'll make sure you get your shoes as soon as possible :) Tropicfeel Team

“You can definitely fit close for a 3 day business trip, but the lack of useful inside pockets, key lanyard and good usable space for pockets makes it a bit tricky to travel with. Better bag for leisure, then work and play.”

Jose, thanks for this helpful feedback! This is super useful for our team to take into account when considering future products and designs. We hope you'll check out our other backpacks as these are definitely better suited for travel and adventures :) Tropicfeel Team

“Nice design/color. Unfortunately not a good sole/profile for hiking.”

“Should be a return label in the box already. Now I had to print it myself..”

Carl, we do our best to ensure we stay true to our mission for sustainability and responsibility where possible, so prefer to issue labels only when requested to avoid wasting paper! We hope you understand :) Tropicfeel Team

“Finally got the shell bag! Very well made and I have no doubt this will hold up for a long time. A couple design issues I have noticed. Their ad shows magnets for the laptop sleeve to open and close but it’s just a basic velcro strip. Super disappointing when you notice a cool feature in their ads and the actual product just has an awkward velcro strip instead. Bummer. Also they could have soo easily made the laptop sleeve side accessible as you can zip down the side of the bag but the sleeve is totally enclosed and you can only access it from the top. I literally am thinking about cutting it open down the side to make it side accessible. Also, I am tall 6’ 4” and the chest strap was crazy hard to move to the lowest setting for it to sit across my chest correctly and barely works for me. So if my wife uses it, it’s too hard to change the setting of the chest strap on the fly to work for more than one person. Last, the handles on the top and side are crazy tiny! I have skinny fingers and can barely fit my hand through the handles to carry it and when I do my knuckles are pressed up against the bag. Super weird and easily fixed design flaw. That’s all! Excited to try it for a more extended period. Their 4 day express shipping took a full 15 days. 5 business days to create the label, 5 days with the label created but not given to ups yet, then 5 days to actually reach me. Didn’t make it for my trip I was hoping to use it for. I honestly almost returned it because of the price and the few design things that already bug me but I’ll keep it and use it as a durable pack bag. Probably not my everyday backpack though.”

Connor, thank you for this detailed feedback! There were some changes made between the prototype shown on parts of the product page and the final backpack. Our team decided this due to the benefits the hook and loop feature had on the functionailty of the backpack after a lot of research and responses. This is super useful information for our design team to take into account and improve when considering future versions of the SHELL as well as other backpacks, so thank you again! It's such a shame to hear the bag took longer to arrive than expected, we try to give the most accurate shipping time possible but there are sometimes operational and logistical factors that are out of our control that can adjust the delivery time. You speak and we listen, so we're thankful that you have taken the time to provide us with these comments. We hope you'll be able to give us another chance in the future! Tropicfeel Team

“I like the shoes. I hope my new models are from better quality than my canyons. After 3 to 5 yays of waring, the fabric tore. Since almost 6 month i was wearing shoes with holes until the soles are done now. I did not contact costumer service, couse back then i never got an answer concerning when i would get my order (which was 4 month late).”

Thank you for your feedback. For quality issues such as this one, our customer support is available to help at support@tropicfeel.com. Tropicfeel Team

“Good Quality”

Thank you, we're so happy you like the quality! Tropicfeel Team

“I like the idea of the brand, however I was quite disappointed with how late the shoes were.”

Avital, thank you for your feedback and we know the wait was less than ideal due to factors out of our control. We've used these experiences as a young company to learn the best steps to take moving forward, and hope you can trust us again! Tropicfeel Team

“Not the size I though”

Geva, we're sorry to hear this! We provide the dimensions of our backpacks and accessories on the product page in case of any doubt in the future :) Tropicfeel Team

“Nice trainers but horrible return service”

Daniel, it's a pity to hear you weren't satisfied with your order! We try to make returns as quick and easy as possible through our website and for your country offer this for free. Tropicfeel Team

“The backpack looks and feel really nice with high quality material, but unfortunately I needed to send it back because of two main reasons: 1. The shoulder straps is not good at all as it is stiff and thin which makes it feel heavy. Also, I got shoulder pain after an hour wearing it. 2. The wardrobe itself without packed clothes is unnecessarily too heavy and the back hurts even more when wearing it filled with clothes. Hope these two parts will be fixed soon. If so, I consider buying the shell + wardrobe again in the future.”

Jesper, thank you for this detailed feedback and it's such a shame to hear you weren't satisfied with the Shell. We'll definitely take this into consideration when designing and improving our products, so thank you again and keep an eye out! Tropicfeel Team

“I needed different sizes, so I try to exchange my first order. I think they forgot it. After a second request (3 month later) everything went fine and a few days later I got my shoes. Sadly the summer ist over and I can first where them next year”

Dino, it's a shame to hear about the delay in getting the exchange arranged but we're glad to hear this was resolved for you. Thank you for your feedback, and we hope you enjoy the shoes! Tropicfeel Team

“I ordered these shoes 6 months ago. I am very understanding of supply chain issues particularly for upstarts that I'd like to see succeed. I cannot rate the quality of these shoes because they have not arrived. Instead, I can offer my opinion on TropicFeel marketing. I receive targeted ads on social media maybe weekly, and this type of survey email for undelivered merchandise is right on cue. On one hand your top of funnel marketing strategy is ostensibly effective. High quality and volume - it's how I discovered the organization. On the other hand, it has the opposite effect at the bottom of the funnel. Out of touch and tactically out of sync.”

John, thank you for this feedback and we completely understand this. As a new company, we're definitely using these experiences to learn and grow so that we can improve for the future. Our tracking shows the shoes are due to be delivered today, so we hope that you like them and that they'll be worth the wait! Thanks again for your comment. Tropicfeel Team

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Tropicfeel is rated 4.2 based on 1,820 reviews