“First time using this company. Large choice of materials and offer of free samples. Excellent value for money for very good product. Delivered quickly too so I am very pleased. I would definitely buy from here again.”
“Fantastic quality waterproof fabric combined with excellent communication and prompt despatch. I've used the fabric to make Toiletry Bags as Christmas presents. I'm very happy with the outcome and I'm sure they will will be very much appreciated.”
“One of the best UK companies for outdoor fabric:/material. The prices reflect in the fabric. You’d be hard done by to get better quality. Always a thumbs up from myself. Customer service is one of the best. Updated at all times with a very prompt delivery service”
“Perfect fabric to upholster some tired dining/kitchen chairs. Easy to order, fast delivery and colour as (free) sample. Now doing it all again for my mother-in-laws dining chairs!”
Hi Carolyn,
I'm very sorry to hear that you did not receive the samples. I will arrange a replacement to be sent out for you today.
I can see your email from October 21st, which my colleague replied to on the 22nd. My colleague's last email to you on October 24th, said that to let us know if the samples hadn't arrived in that day's post, and we would send a replacement. My colleague didn't recieve a reply to that email, so she assumed they had been delivered.
I'd just like to check - your original email asked about 2 samples of corduroy. Your order was for plush velvet - Marine blue, not corduroy.
I assume it's the Plush velvet sample which you haven't received?
“I’m receiving messages for a review of fabrics which never arrived. I’ve had a full refund after reporting the issue to the company because unfortunately they haven’t anymore of the fabric in stock. I’ve given them 3 stars because the refund was given promptly and I think the fault is with the delivery company.”
“Super customer service from UK Fabrics team, thank you :). Ordered some water repellent material, arrived promptly but unfortunately was incorrect material, emailed the customer support team and received immediate reply item would be replaced, correct material again arrived promptly, good quality, durable, cost competitive and eyecatching sunflower garden design used for outdoor chair covers - look amazing now fitted. Many thanks UK Fabrics team - will purchase again and would recommend to others.”
