“Wrong items delivered, received someone else’s order meant to be sent to Australia. Support were initially responsive but was surprised when they offered a resolution to let me keep the wrong items (at a discount) that are not my size or what was ordered. No response from support now after declining that offer and seeking correct items despite multiple follow ups. Not great support and doesn’t fill me with confidence to order from the store again. Feel free to contact me about making this right. Order #224602”
“I was initially going to order a L (I am a size 12 top) but decided on M as I wanted it to be tight fitting. Unfortunately it came baggy. However, I LOVE the design so aside from slightly sizing issue, it is great.”
“I love the quality, it’s amazing. But sizing and proportions for female body are not really matching great, I guess it’s because of unisex approach. Mostly the length makes me look baggy not in a good way, it’s just weird in proportions. Tees are too long even in Small size.”
“Realised address was entered incorrectly after placing order however received a helpful email from the customer service team so resolve the issue. Helpful, friendly and quick service when arranging an exchange also. Product of good quality.”
“Great products and when I emailed to ask about sizing, I got a very detailed response which was very much appreciated. The washed joggers are very high quality and the Essentials Vintage Washed 1/4 Zip Sweatshirt - Orchid is very comfortable and the look and feel of the item is very high.”
“I placed my third order with your company, but I never received anything—no sweater, no response to my emails, and now my money is gone. This is extremely disappointing and unprofessional. I expected better service, but unfortunately, I cannot recommend this company based on my experience.”
