Vault Reviews

Name: Vault
Address: 32 Upper North Mall, French Gate, Doncaster, 32 Upper North Mall, French Gate, Doncaster, Doncaster
Rating: 2.99

3.0 Rating 142 Reviews

48 %

of reviewers recommend Vault

Company Reviews

Questions

Metrics

3.0

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01302 965980

Email:

Info@vaultmenswear.com

Location:

32 Upper North Mall, French Gate, Doncaster,
32 Upper North Mall, French Gate, Doncaster
Doncaster
DN11LJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredible customer service having received a shirt which had a mark on it. I phoned and spoke to a young gent who apologised profusely and arranged for a replacement shirt to be sent next day delivery at no extra charge and informed me to keep the shirt as it was no use to them. I washed the shirt and it came up like new. Outstanding customer service will defo shop here again. My son loves his new shirts.”

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Posted 2 years ago

“Returned item..too small. Tried to phone your shop to place an order but tel number on your website does not connect. Crazy!!!”

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Posted 2 years ago

“Great product and fast delivery. Really impressed !”

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Posted 2 years ago

“Hasn’t arrived yet”

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Posted 2 years ago

“Still not received it yet!!!”

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Posted 2 years ago

“I haven't received my parcel at all and still says it's in its way to royal mail I'll contact you Monday about this”

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Posted 2 years ago

“Haven't even received my order yet and customer service has been so unhelpful”

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Posted 2 years ago

“My item has yet to be delivered as at 1500h Dec 3rd”

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Posted 2 years ago

“Still haven't got my new purchase and you don't respond to phone calls or emails!!”

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Posted 2 years ago

“Not received my package yet!!!”

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Posted 2 years ago

“Still haven’t had my delivery”

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Posted 2 years ago

“Not received”

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Posted 2 years ago

“Still waiting for my order..😠”

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Posted 2 years ago

“Hasn’t even arrived yet”

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Posted 2 years ago

“not had the goods yet so cant really review -”

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Posted 2 years ago

Hi Karl, Firstly I'd like to apologise for the delays you have experienced. Due to Royal Mail strikes, shipping has been disrupted and delayed. We took every measure to fulfil your order in a timely manner. At Vault we aim and continue to fulfil orders as quickly as possible, and the Industrial Action taken by Royal Mail has effected us massively. Once again we apologise for the delay. Thanks, Vault

Posted 2 years ago

“7 days in and no item received”

Helpful Report

Posted 2 years ago

Hi, Firstly I'd like to apologise for the delays you have experienced. Due to Royal Mail strikes, shipping has been disrupted and delayed. We took every measure to fulfil your order in a timely manner. At Vault we aim and continue to fulfil orders as quickly as possible, and the Industrial Action taken by Royal Mail has effected us massively. Once again we apologise for the delay. Thanks, Vault

Posted 2 years ago

“It's not arrived yet .ask me again when it has”

Helpful Report

Posted 2 years ago

Hi Stephen, Firstly I'd like to apologise for the delays you have experienced. Due to Royal Mail strikes, shipping has been disrupted and delayed. We took every measure to fulfil your order in a timely manner. At Vault we aim and continue to fulfil orders as quickly as possible, and the Industrial Action taken by Royal Mail has effected us massively. Once again we apologise for the delay. Thanks, Vault

Posted 2 years ago

“not received my item after sending email getting no were. so have asked for my money back .”

Helpful Report

Posted 2 years ago

Hi Keith, Firstly I'd like to apologise for the delays you have experienced. Due to Royal Mail strikes, shipping has been disrupted and delayed. We took every measure to fulfil your order in a timely manner. At Vault we aim and continue to fulfil orders as quickly as possible, and the Industrial Action taken by Royal Mail has effected us massively. Once again we apologise for the delay. Thanks, Vault

Posted 2 years ago

“Not received yet”

Helpful Report

Posted 2 years ago

Hi Carol, Firstly I'd like to apologise for the delays you have experienced. Due to Royal Mail strikes, shipping has been disrupted and delayed. We took every measure to fulfil your order in a timely manner. At Vault we aim and continue to fulfil orders as quickly as possible, and the Industrial Action taken by Royal Mail has effected us massively. Once again we apologise for the delay. Thanks, Vault

Posted 2 years ago

“Very happy with my purchase, good quality, true to description”

Helpful Report

Posted 2 years ago

Vault is rated 3.0 based on 142 reviews