Vault Reviews

Name: Vault
Address: 32 Upper North Mall, French Gate, Doncaster, 32 Upper North Mall, French Gate, Doncaster, Doncaster
Rating: 2.99

3.0 Rating 142 Reviews

48 %

of reviewers recommend Vault

Company Reviews

Questions

Metrics

3.0

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01302 965980

Email:

Info@vaultmenswear.com

Location:

32 Upper North Mall, French Gate, Doncaster,
32 Upper North Mall, French Gate, Doncaster
Doncaster
DN11LJ

Write Your review

Tell us how Vault made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No help what so ever trying to locate my order which the company had put the completely wrong address on. Just cost me 10 pound on the phone to dhs to try and change it. Hopefully I'll get it but wouldn't ever order from these guys again”

Helpful Report

Posted 7 months ago

“AVOID -to return you must pay 10% plus £10 plus own shipping The Uggs are different colours AVOID”

Helpful Report

Posted 7 months ago

“Just read your reviews.... Thank God I did!”

Helpful Report

Posted 7 months ago

“After I ready the shipping information I was expecting them to come in 9 business days but I was pleasantly surprised when they arrived in just over a week! The team were lovely and I love my new shoes!”

Helpful Report

Posted 10 months ago

“Avoid this company. Ordered trainers 11 days ago still not been dispatched Tried to contact them via email live chat and facebook and had no response. Still waiting to see where my order is”

Helpful Report

Posted 11 months ago

“Wish I had read the reviews from this place before ordering. Been a week since I ordered. Tried to cancel my order after finding out they ship from Australia as I was relying on the item by a specific date. Received a reply saying “should be here” in time. Simply not good enough. If an item is in stock, why is it taking so long to post? Emailed again to kindly request they cancel & refund me and since been ignored. Leaves me me no option but to open a dispute with PayPal! AVOID”

Helpful Report

Posted 11 months ago

“Brilliant! Love my new UGG’s! At first I was very sceptical when I placed my order and wanted to cancel due to reading previous negative reviews and the correspondence system they had but when these arrived I apologised for my concerns and I am super happy with my UGG boots! 100% genuine, correct size and the delivery was actually really quick I place the order on 05/04 and received them on 17/04. Now that I know everything is legit I would highly recommend and order again :) Thank you!!”

Helpful Report

Posted 1 year ago

“AVOID!!!! Don’t reply to emails!!!! I have been chasing this company up since 5th April… I’ve emailed, sent a message to their Instagram, spoken to someone on live chat and each time I have been fobbed off with poor excuses.. all I want is them to cancel my order! I requested to cancel it the day it went through! Surely it doesn’t have to take 5 days to cancel an order… they said it’s because they are in Australia.. so why is it called ‘The Vault UK’ very misleading. I’m still yet to receive any clarification from them to confirm the order is cancelled and to update the Klarna app”

Helpful Report

Posted 1 year ago

“I had a very similar experience as the customer, Natalia below. I ordered myself a pair of black Ugg boots and didn't realise they were being sent from Australia, they took about 2 weeks to arrive which wasn't a massive issue. However the boots were faulty, they both had light shading, as if they'd been sun bleached in a shop window. I immediately emailed The Vault on both their "info" and "returns" email addresses and despite sending 3 emails to each over a period of a week received absolutely no response. Thankfully I had purchased via PayPal so I raised a complaint with them. About 2 hours later I received an email from The Vault to say that my emails had gone into their Spam folders ( I didn't believe them for a moment) but now they had miraculously found the emails and asked that I cancel my complaint with PayPal and that would sort the problem. I told them I would not cancel my complaint until I received a full refund. It cost me £32.00 to return the boots and even when the shipping company confirmed they had been received, again I received no response from The Vault when I emailed to ask for the refund, now they had received the Ugg boots. So I had to raise another complaint with PayPal and it took them another week to investigate and I finally received my refund for the faulty boots, but no reimbursement of the £32.00 shipping fee. So like Natalia I would never order from this company again and would advise you to avoid them like the plague - they are a disgrace.”

Helpful Report

Posted 1 year ago

“Had no issues with the service as it was fairly smooth but at 1st I never knew they was shipped from Australia. I collect trainers so when they arrived I looked in the box and that was it never tried or inspected fully. So after a few weeks I decided to get them out the box for my display to find one of the air bubbles had lost air buy these have never been worn so I was confused. I contacted the vault uk to be told your out the 14 day return policy.? I've even contacted nike and they can do anything about it cos the company are not a nike seller on there list. So I've been left with a faulty pair or trainers just like the lady with the ugg boots in the reviews. I don't think i would chance it again with these as stuff isn't cheap and it's funny how things are faulty when you read the other reviews.”

Helpful Report

Posted 1 year ago

“Disappointed! My husband got me a pair of UGG boots from this website. It was delivered from Australia and took longer than was expected. When i got the order right boot is faulty, the fur is way much shorter and look very different than the left one. He contacted customer service but with no success. If i send a return i will lose 10% from the refund according to their return policy which is not fair, since is not my fault what happened. So i ordered a pair of UGG boots which looks awful ( wish i could attach pictures). Very disappointed and never ever ordering again from this website!! Pay a lot of money for items that they are not genuine. He contacted customer service and they asked him to pay for the return label. 1) they dont say anywhere that they are shipping from Australia 2) you need to pay for their mistakes . Beware of faulty shoes from The-Vault-UK”

Helpful Report

Posted 1 year ago

“Fantastic product at a great price”

Helpful Report

Posted 1 year ago

“GREAT SERVICE”

Helpful Report

Posted 1 year ago

“It’s been a week since I’ve purchased and delivery was supposed to be 48 hour tracked. Still not received my parcel and to top it off I have emailed numerous times and no one has bothered getting back to me. There is no information on who to contact to resolve this as after this horrendous experience I want my money back.”

Helpful Report

Posted 1 year ago

“Shirt looked like it had been worn and the label had been removed. Emailed Vault to discuss options, never replied!”

Helpful Report

Posted 1 year ago

“Wrong colour of clothing arrived, for expensive clothing you’d expect more.”

Helpful Report

Posted 1 year ago

“Bought a pair of joggers on 21/11 they sent the wrong ones and initially communication was great asked for a picture as proof then said no problem will send you a return label and the correct joggers ....29/11/23 2 emails later and no reply to either just being ghosted and no label or jogger. Avoid this firm like the plague you have been warned.”

Helpful Report

Posted 1 year ago

“Great product, fast delivery, very pleased.”

Helpful Report

Posted 1 year ago

“Still not received item just saying Royal Mail have not received item emailed got no email back! not good service! This was for my wedding so has been a nightmare”

Helpful Report

Posted 1 year ago

“Still haven’t received item”

Helpful Report

Posted 1 year ago

Vault is rated 3.0 based on 142 reviews