VeinCentre Reviews

Name: VeinCentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend VeinCentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff and I was looked after well during my treatment, can’t wait to see the results”

Helpful Report

Posted 3 years ago

“Dr Previn and the nurse were extremely professional, polite and sociable. It was a very comfortable consultancy. Regarding administration, it was a little disconcerting that I hand to phone the Stoke office to remind that I had not received the confirmation email for the consultation appointment. The person apologised and it duly arrived. Similar, at the moment, I am still awaiting a postal delivery with the contractual agreements that need to be signed in the presence of the treatment room on the day of treatment. The email that I received after the £500 deposits says 'if you have not received this within a few days, please phone us.' ...Or something to that effect. The treatment overall cost is in excess of £3000.00. Do you think it right that I have been part of the administrative team? Even now, this feedback is a administrative reminder that you are behind schedule regarding the postal delivery? Maybe? Also, the contractual agreement allows for the treatment date to be rescheduled if the medical team contract covid, but not for the patient. A rather unfair condition. Apart from this rant. I am extremely confident in your treatment. Take care and keep safe. Antony Checker ,”

Helpful Report

Posted 3 years ago

Dear Mr Checker, Thank you for leaving a review. Firstly, I do apologise that you didn’t receive the confirmation email for your consultation appointment straight away. We usually send these out straight after your appointment is booked, so this was an error on our behalf. With regards to the contract and consent form, I can see from your patient record that the letter was generated and sent out on the day you booked the appointment, therefore this is more than likely a delay with the post office which is out of our hands, but I do apologise that you hadn’t received this at the time of your review. Within the treatment confirmation email, we do include PDF copies of the documents that are posted out to you so that in the event of non-delivery by post, you are able to read the documents before you attend for your appointment and we also have hard copies in the clinic for you to sign on the day of your treatment. I do apologise for the confusion regarding the treatment date being rescheduled due to covid. Whilst we ask for two weeks’ notice to rearrange a treatment appointment, if patients test positive for covid or have to go into self isolation, we do make allowances for this as we can never predict what may happen with covid. When booking patients in, we explain over the phone that in the event you test positive, we ask you to call us and we will be able to rebook the appointment and transfer the deposit to another date, even if this falls within the cancellation period. We do however take on board your feedback, and I will speak to management to find out whether we can add this into our confirmation emails to ensure that it is completely clear to patients and doesn’t cause any confusion. Thank you for bringing this to my attention. It is great to hear that you had a good consultation experience and found our doctor and nurse to be professional, polite and sociable. We always aim to give the best care possible and ensure your treatment journey is as comfortable as it can be. I do hope the above answers any queries you may have, however, if you would like to discuss anything further, please don’t hesitate to call our patient advisory team on 01782 753960. Kind regards Emily

Posted 3 years ago

“The staff I saw was very pleasant .”

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Posted 3 years ago

“Very pleasant informative staff, quick efficient and on time, I was very pleased with the visit, costs normal for the procedure too.”

Helpful Report

Posted 3 years ago

VeinCentre is rated 4.9 based on 1,064 reviews