VeinCentre Reviews

Name: VeinCentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend VeinCentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appointment on time and staff friendly and re-assuring. Consultation and scan explained.”

Helpful Report

Posted 3 years ago

“Excelent professional service. Booked in for a see and treat with Mr McCarthy. Very informative and no pressure to have the treatment after having the scan and consultation. I decided not to have the treatment and wanted to think about it longer. I felt supported in my decision making and l am welcomed back another time when l feel more ready.”

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Posted 3 years ago

“Professional, friendly and helpful as a result I will elect to have the treatment”

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Posted 3 years ago

“Very efficient and friendly service in comfortable surroundings”

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Posted 3 years ago

“Very warm welcome from the receptionist and with a coffee Dr Drury was lovely and explained everything that I needed to know Nurse was lovely too and reassured me I will be ok on my op day as I am nervous”

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Posted 3 years ago

“I am still waiting for my consultation report. Unless I am missing something there were no health checks performed during my assessment. Ie Blood pressure, simple questions on general health. I didn’t feel comfortable with going ahead with this procedure but will be looking at other private options for this treatment”

Helpful Report

Posted 3 years ago

Dear Mrs Roper, Thank you for taking the time to leave a review, we are disappointed to hear that you will not be going ahead with treatment at Veincentre. As this is an open platform, I am unable to discuss specifics, however I do wish to try and clear up any concerns regarding the process of the consultation. Prior to attending the clinic for a consultation, we ask all patients to complete a pre-consultation questionnaire which asks questions regarding your medical history. I can see that you did complete this, and the discussion of your medical history is documented in your appointment report, which is a standard part of the consultation. All checks that are required to be made are done during this appointment, including a full duplex ultrasound scan. I can assure you that there is nothing else required, such as blood pressure checks. Our consultants are highly experienced and specialised in this field. I am sorry that you don’t feel comfortable to go ahead with the recommended treatment with us, but I hope the explanation of the above helps. I have passed this over to our Colchester clinic manager who will be in touch with you soon in order to clear up and rectify your concerns. With regards to your appointment report, I apologise that you have not received this yet. It has now been emailed to you, so you will be able to view this as a PDF. Best wishes, Emily

Posted 3 years ago

“Very good, friendly and make you feel at ease, would highly recommend”

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Posted 3 years ago

“Super service from start to finish. All staff extremely pleasant and informative. Procedure was very straightforward with very little discomfort. A big thank you to all the team.”

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(Stoke On Trent) - Posted 3 years ago

“Great efficient service. I felt comfortable with the Doctor and Nurse and the analysis and advice given. The whole experience was quick and effective.”

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Posted 3 years ago

“The consultation was really assuring. Not I could not open the pdf file on your last correspondence. Will you post the letter to me. Davey”

Helpful Report

Posted 3 years ago

Dear Mr Wilkinson, Thank you for taking the time to leave a review. We are really glad to hear that you found the consultation to be assuring. Apologies that you have been unable to open the PDF file of your appointment report. I have passed this over to the Oxford team, and they will post out a copy for you. I hope this helps, but if you have any questions please don't hesitate to contact us on 01782 753960. Best wishes, Emily

Posted 3 years ago

“From the moment I entered the Veincentre in Cardiff, feeling very apprehensive, the staff made me feel very relaxed, were so chatty and put me at ease straight away. The consultation was extremely professional and all was explained in detail. I will now feel a lot more relaxed going in for treatment.”

Helpful Report

Posted 3 years ago

“Friendly and professional. Great care and advice.”

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Posted 3 years ago

“The reception was immediate although we arrived early and within minutes we were in the consultation room . A brief follow up on our completed questionnaire was conducted and part way though the nurse kindly provided a warm and relaxing by cup of tea. Following almost immediately was a most thorough inspection and scan of the legs during which a comprehensive explanation was provided that I as a layperson could follow . I did not hesitate in signing up for a procedure which hopefully will eradicate my varicose veins and in the process perhaps eliminate a series of leg ulcers . Altogether I left with confidence in the procedure to follow . Thank you Veincentre”

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Posted 3 years ago

“Lovely, welcoming, friendly staff. The procedure was quick and relatively painless and I was reassured throughout. Thank you.”

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(Stoke On Trent) - Posted 3 years ago

“Very pleased with service and advice provided and procedures”

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(Stoke On Trent) - Posted 3 years ago

“I received a warm welcome and a very nice cup of coffee! Extremely friendly (smiles all round) and informative consultation undertaken by a clearly very experienced practitioner in a relaxed environment. Filled me with a lot of confidence for when I eventually proceed with the treatment prescribed.”

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Posted 3 years ago

“Everyone was very professional and friendly. Your receptionist was lovely, immediately put me at ease. I would happily recommend you to anyone.”

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Posted 3 years ago

“Found everyone welcoming, helpful & informative”

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Posted 3 years ago

“Friendly welcoming staff who put me at ease. Excellent consultation. Felt that doctor was experienced, knowledgeable, trustworthy understood my needs and preferences and was very pleased with the outcome and the price.”

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Posted 3 years ago

“Everyone is very friendly. Great coffee!”

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Posted 3 years ago

VeinCentre is rated 4.9 based on 1,064 reviews