Name: VIP Bottles
Address: Unit 4 Kingsley Business Park, Kibworth, Leicester, Leicestershire
Rating: 4.74

“Very poor service”

Posted 1 year ago

Hi Mayfred, Thank you for sharing your feedback with us. We're genuinely sorry to hear that you experienced poor service, as this is not the standard we strive for. We understand how frustrating this can be. We're committed to improving our processes and ensuring a better experience for our customers. If you have specific details you'd like to discuss, please feel free to reach out to our customer service team, and we'll do our best to assist you. Best regards, VIP Team

Posted 1 year ago

“The item received was not that advertised on the site, I ordered a limited bottle of Black roast Kraken and received a standard £20 coffee Kraken that can be purchased from any supermarket. Still waiting for a refund.”

Helpful Report

Posted 1 year ago

Hi Jared, Thank you for your review. We're truly sorry to hear that the item you received did not meet your expectations and differs from what you ordered. We understand how disappointing this can be, especially when it comes to specific product requests. Looking into this we can see that a team member had provided a resolution and a refund has been made on the order. If you have any further questions or need immediate assistance, please feel free to contact our customer service team directly. Best regards, VIP Team

Posted 1 year ago

“Disappointed to receive 700ml bottles and not the new 750ml bottles. I have been told that all Very strong Sunset Rum should now be in 750ml bottles hence the slight increase in price. Here the 700ml being sold for same price as 750ml from other suppliers. Needless to say I won't be purchasing from here again! See pictures. Bottle left purchased from here 700ml Bottle on the right 750ml purchased from another supplier for the same price 🤬”

Helpful Report

Posted 1 year ago

Hi Keith, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the issue with your order. It’s understandable to be disappointed when expectations aren’t met, especially regarding bottle sizes. We appreciate you bringing this to our attention, and we’ll investigate the discrepancy to ensure we align with current offerings. Your experience is important to us, and we’re committed to improving to provide our customers with the best possible products and services. If you have any further concerns, please reach out to our customer support team directly. Thank you for your understanding, and we hope to serve you better in the future.

Posted 1 year ago

“Please contact me on 07305 444323 Only part order received”

Helpful Report

Posted 1 year ago

Hi Glenn, We’re sorry to hear that you only received part of your order. This isn’t the experience we aim to provide our customers. Looking into this, we can see that someone from our team has investigated and provided a resolution. Thank you for your feedback, and we appreciate your patience as we work to improve your experience with VIP Bottles Ltd.

Posted 1 year ago

“long refunds and long dispatch unfortunately”

Helpful Report

Posted 2 years ago

Hi Dinis, Thank you for your feedback and we are sorry to hear you experienced long delays. We are always looking for ways in which we can improve our services. Please feel free to reach out to our Customer service team with any questions.

Posted 1 year ago

“Disappointed in the time it’s taking to be delivered if I new I had to wait 3 weeks I wouldn’t have ordered, think this information should be given before purchasing”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We apologise for the delay in the delivery of your orders and understand your disappointment, especially after paying for next-day shipping. We are addressing these delays with our shipping partners to ensure better adherence to delivery times in the future. We value your patience and are committed to improving our service. If you have any further concerns, please feel free to contact us directly. Thanks VIP Team

Posted 2 years ago

“I received the incorrect stock! I ordered orange and received blackcurrant”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We do apologise for the problem you have experienced with your order and understand the frustration.We will pass on the feedback to the team as we always looking at ways to improve our services. Please feel free to contact us directly and we can look into this for you.

Posted 2 years ago

“Order was 2 years out of date. Tried contacting twice and haven’t heard back and they have the cheek for me to write a review. Poor service and out of date product. AVOID!”

Helpful Report

Posted 2 years ago

“Broken bottles from order”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are sorry to hear you have been experiencing some trouble with your order and we appreciate your comments so we can improve our services. We will raise this concern with our courier service to ensure this is a minimal occurrence. Please feel free to contact us directly.

Posted 2 years ago

“The delivery service was very poor They had to deliver twice, no card left No phone call, I would like to use you on a regular basis but my delivery would not be guaranteed running a business need your service would make me a failure.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We apologise for the delay in the delivery of your orders and understand your disappointment. We are addressing these delays with our shipping partners to ensure better adherence to delivery times in the future. We value your patience and are committed to improving our service. If you have any further concerns, please feel free to contact us directly. Thanks VIP Team

Posted 2 years ago

“Very long shipping, the bottles were not used because they arrived the day after my husband's birthday Tracking number not working I'm not recommended this company.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We apologise for the delay in the delivery of your orders and understand your disappointment. We are addressing these delays with our shipping partners to ensure better adherence to delivery times in the future. We value your patience and are committed to improving our service. If you have any further concerns, please feel free to contact us at directly. Thanks VIP Team

Posted 2 years ago

“Parcelforce have delivered a box containing 2 bottles, not the 14 I ordered. We think the other box is in their depot but they have not confirmed that. We have spent lots of time this week trying to chase it.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We apologise for the delay in the delivery of your orders and understand your disappointment. We are addressing these delays with our shipping partners to ensure better adherence to delivery times in the future. We value your patience and are committed to improving our service. If you have any further concerns, please feel free to contact us directly. Thanks VIP Team

Posted 2 years ago

“I have made two orders, the first one. which I paid for shipping the next day, the first arrived two days later and the second 3 days later, meaning I paid extra for shipping for nothing.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We apologise for the delay in the delivery of your orders and understand your disappointment, especially after paying for next-day shipping. We are addressing these delays with our shipping partners to ensure better adherence to delivery times in the future. We value your patience and are committed to improving our service. If you have any further concerns, please feel free to contact us directly. Thanks VIP Team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

VIP Bottles Reviews