VIP Bottles Reviews

Name: VIP Bottles
Address: Unit 4 Kingsley Business Park, Kibworth, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 690 Reviews

94 %

of reviewers recommend VIP Bottles

4.8

Based on 690 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

VIP Bottles 5 star review on 23rd May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of products, and very good value. However the website is extremely hard to work with. Too many pop ups and glitches leading to clicking on wrong thing too many times. Also had to keep reloading pages on mobile, gave up and used a PC instead, which was a bit better but still too many pop ups in the way. When it came to pay, it wouldn't work for Paypal or crdit card, kept stalling and buttons not working. Had to leave and come back to it later, clearing cookies (and basket) in the process. It happened a second time, and on third attempt later in same day I finally completed the order, only to find I had clicked on blackberry instead of blueberry on the third try, so I accidentally ordered a wrong item. Postage for returning the product will cost more than it is worth, so I'll have to keep what I got. I wouldn't use this website again as it was just too hard to work with.”

Helpful Report

Posted 3 weeks ago

“Ordered 2 bottles of specialist cider. Had an email informing they only had 2 both broken(?!?!). Refund was quick, I guess.”

Helpful Report

Posted 4 months ago

Hi David, Thank you for taking the time to share your experience, even though it wasn't a positive one. We're really sorry to hear about the issues with your order and the broken bottles. That's certainly not the standard we aim for. We're glad to know that the refund process was quick, but we're reviewing our inventory and packaging methods to prevent such occurrences in the future. If there's anything else we can assist you with, please don’t hesitate to reach out. Thanks for your understanding. Best, VIP Team

Posted 3 months ago

“Said on site about next day delivery if ordered within time frame, false advertising and paid £4 odd for delivery to receive email confirmation stating would be delivered within 7 days”

Helpful Report

Posted 5 months ago

Thank you for bringing this to our attention, and we apologise for any confusion caused. We understand your frustration regarding the delivery timeline and the discrepancy between what was advertised. We are reviewing the situation to ensure that this doesn’t happen again. I can see a member of the team tried to resolve the issue for you. If you have any further issues, please do not hesitate to contact our support team. Kind Regards, VIP Team

Posted 5 months ago

“Had a missing item so got in touch via their website and i’ve not had anything back regarding this”

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Posted 6 months ago

Thank you for your feedback, and we’re sorry to hear about your experience. We can confirm that we responded to your message regarding the missing item, but it seems our reply may not have reached you. Could you please check your spam or junk mail folder just in case? Alternatively, feel free to get back in touch with us directly at admin@vipbottles.co.uk, and we’ll be happy to assist further to ensure this matter is fully resolved. We’re here to help and appreciate your understanding.

Posted 6 months ago

“The bottle I purchased could not be delivered as recipient was not home (15 September). I have asked for it to be redirected to a new address asap but I have had no confirmation yet (23 September). Awaiting your news, many thanks”

Helpful Report

Posted 9 months ago

Hi Roderick, Thank you for reaching out and sharing your experience with us. We sincerely apologise for the inconvenience caused by the delivery issue. We understand how frustrating it can be to await confirmation regarding your request to redirect the order. Looking into this we can see someone from the team has provided a resolution to this issue. If you have any further questions or concerns, please don’t hesitate to contact our customer service team. Best regards, VIP Team

Posted 7 months ago

“My bottle hasn’t arrived yet”

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Posted 11 months ago

Hi Julia, We are sorry to hear your order has not arrived. Please get in touch with our customer support team so we can resolve this issue for you. We appreciate your feedback and we are keen to improve your experience with VIP Bottles Ltd.

Posted 11 months ago

“Bottle on lid broken. This was a premium spirit so most spilt out in the bubble bag. Delivery driver did not deliver for three days. Meaning I had to drive to Birmingham from another city to collect the drink after waiting 5 days. I paid next day delivery what a joke. Don't use Parcelforce”

Helpful Report

Posted 11 months ago

Hi Sianise, Thank you for your feedback. We are sorry to hear you experienced some trouble with your order. We are currently in the process of changing courier service to improve the service we give our customers and minimise any issues similar to which you have faced. We take all feedback onboard and are constantly striving to create a positive shopping experience. Please feel free to reach out to a member of the customer support team to resolve this issue.

Posted 11 months ago

“I have twice bought about 8 bottles of wine paying for delivery the next day and they have arrived late both times more than 3 days later.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologise for the delay in the delivery of your orders and understand your disappointment, especially after paying for next-day shipping. We are addressing these delays with our shipping partners to ensure better adherence to delivery times in the future. We value your patience and are committed to improving our service. If you have any further concerns, please feel free to contact us directly. Thanks VIP Team

Posted 1 year ago

VIP Bottles is rated 4.8 based on 690 reviews