Name: VIP Bottles
Address: Unit 4 Kingsley Business Park, Kibworth, Leicester, Leicestershire
Rating: 4.74

“I ordered a vodka miniature as a little gift and was prompted if I wanted to add a box. It was £6.99 and gave no indication of the size/dimension, hence you would assume that the box would be adequately sized to the product you are purchasing. Upon arrival, the box is giant and intended for a 1l bottle, hence it was 20x the size of the gift and completely unsuitable. It would be embarassing for the recipient to open a giant box just to rummage around to find a tiny bottle. I requested a refund for the box and have received no response after 10+ days.”

Helpful Report

Posted 1 month ago

“These were always my go to to buy special presents and unique bottles however last two times I have tried to order the customer service has been very poor. When I ordered from them this month they accepted the order and then told me on the day it was due they couldn’t find any product in their warehouse I asked for a replacement and my email was ignored and never responded to … I had a party that night with no gift to give Won’t be using again anytime soon”

Helpful Report

Posted 1 month ago

Hi Jenni, Thank you for taking the time to share your feedback. We’re really sorry to hear about your recent experience, particularly with the delay and lack of response at a key moment for your event. We understand how frustrating and disappointing this must have been, especially when the order was intended for a special occasion. This is not the level of service we aim to provide, and your comments have been noted so we can review what went wrong and improve moving forward. We do appreciate your past support and are sorry that we’ve let you down on this occasion. Kind regards, VIP Bottles Team

Posted 1 month ago

“I never received my order. This website is a scam!”

Helpful Report

Posted 1 month ago

Hi Ellie, We’re sorry to hear about your experience and understand your frustration. After checking your order, it was unfortunately confirmed as lost in transit. As soon as this was identified, a full refund was processed back to your original payment method. We completely understand how disappointing this situation is, but we can assure you this is not reflective of our service standards and we are actively working with our delivery partners to prevent issues like this. If there is anything else we can help with, please feel free to reach out. Kind Regards, VIP Team

Posted 1 month ago

“The incorrect bottle of whiskey was sent to my son for his birthday and it still has not been corrected”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we sincerely apologise for the mix-up with your order. We previously sent a prepaid returns label so we could arrange the correction; however, we have not yet received the item back and have not heard further regarding the return. Please rest assured that we are continuously working to improve our processes to help prevent situations like this from happening in the future. We truly value your feedback and sincerely apologise again for the inconvenience caused. Kind Regards, VIP Team

Posted 1 month ago

“I ordered Laurent Perrier on a next day service and received a Prosecco! I emailed saying how disappointed I was as it was for a 50th gift, which we couldn’t give her at her party. You then wouldn’t organise the replacement until I proved I had sent the incorrect bottle back! You then wouldn’t deliver directly to the person whose birthday it was, as she lived in Scotland. Utterly appalling service and the name of your company is totally ironic!”

Helpful Report

Posted 3 months ago

Hi Nicky, We’re truly sorry for the mix-up with the Laurent Perrier and for the frustration this caused, especially given it was for a 50th celebration. Receiving Prosecco instead of what you ordered and the difficulties around organising a replacement and direct delivery are not the experience we aim to provide. We understand how disappointing this must have been and appreciate you bringing it to our attention. We’re reviewing our processes to prevent a recurrence and to improve communication around replacements and delivery options. Kind regards, VIP Bottles Team

Posted 3 months ago

“After advertising Magnum tonic wine ( brown labelled ) bottle. I sent an email to confirm that they infact had these. I was emailed back to with reassurance that VIP Bottles did have these in stock and was encouraged to place my order. I did this and also added extra 24 hour delivery on top of my case of 24 bottles. However, almost five days later I received my order, which was the completely wrong magnums . I sent an email of complaint, to which I had an apology for their error. They don’t infact have the brown labelled magnums and offered a 15% refund for my trouble. Absolutely shocking service and will never recommend or use them again.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you had with your order. This is certainly not the level of service we aim to provide. We’re very sorry for the confusion regarding the Magnum tonic wine and for the inconvenience caused by receiving the incorrect items after being advised that the brown labelled bottles were in stock. We completely understand how frustrating this must have been, especially after adding the 24-hour delivery. Please know that feedback like yours is very important to us, as it helps us review our processes and improve our service moving forward. Once again, we are truly sorry for the disappointment caused and appreciate you bringing this to our attention. Kind Regards, VIP Bottles Team

Posted 3 months ago

“Didn’t honour the next day delivery which cost me £10 and then completely ignored me when I asked about it and think it was 2-3 days late in the end.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re very sorry to hear that your order did not arrive within the expected timeframe and that you felt your concerns were not responded to promptly. We completely understand how frustrating this must have been, especially after paying for next day delivery. Please note that we always dispatch orders in line with the delivery service selected at checkout. However, once an order has been handed over to the courier, delivery times are unfortunately outside of our direct control. That said, this is not the level of service we aim to provide. We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. Kind Regards, VIP Bottles Team

Posted 4 months ago

“hi I am still waiting on my delivery it was due on 29/12/2025 I am now back at work I need the parcel to be delivered to Steven Crawford 61 Canmore Road Glenrothes Fife KY74BQ thks”

Helpful Report

Posted 6 months ago

Hi Steven, We’re really sorry your delivery is still not with you. Can you please email us directly on orders@vipbottles.co.uk and someone from the team will investigate this for you. Kind regards, Team VIP Bottles

Posted 5 months ago

“I ordered 6 bottles of Bulmers crushed berries & lime. The box arrived intact but 2 of the bottles had shattered into tiny pieces, making me think possibly iy happened in transit. However, this was a gift for my son and i was very dissapointed. It cost me nearly £20 for four bottles to be delivered.”

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Posted 6 months ago

Hi Jane, We’re really sorry to hear that 2 of your bottles arrived shattered. That isn’t the experience we want for you. Looking into this we can see that a refund has been issued on the order. Again, we’re very sorry for the disappointment this caused. Kind regards, Team VIP Bottles

Posted 5 months ago

“Ordered from here and the products never turned up”

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Posted 6 months ago

Hi Wayne, We’re really sorry to hear your order never arrived. This isn’t the experience we want for you. Looking into this we can see that it was lost in the courier network and a refund has been issues on the order. Again we are very sorry for any inconvenience this may have caused. Kind regards, Team VIP Bottles

Posted 5 months ago

“It’s 10 days from i ordered and have received nothing yet. Will leave a short review when it is received.”

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Posted 6 months ago

Hi Louise, We’re really sorry to hear you haven’t received your order after 10 days. Looking into this we can see that it was held at the depot due to damages and since a refund has been issued. Again we are very sorry for any inconvenience this may have caused. Kind regards, Team VIP Bottles

Posted 5 months ago

“Very disappointed package arrived with item missing although stated on invoice and then still no contact from them a week later after contacting via there website. No offer to send product, no refund and no apology would not be ordering from again.”

Helpful Report

Posted 6 months ago

Hi Kirsty, We’re really sorry to hear about the missing item and the lack of contact. This isn’t the experience we want for you. Please could you email us directly on orders@vipbottles.co.uk? We’ll investigate immediately and provide a suitable resolution to the issue. Kind regards, Team VIP Bottles

Posted 5 months ago

“Very unhappy...paid extra for express delivery estimated delivery on 18/4/25 as was Easter gift....no updates at all apart from it being in parcelforce in Newcastle on 18th depo not delivered until 22/4/25 had to purchase alternative gift for Easter as this did not arrive when it showed have....will not be using yourselves for a purchase in future”

Helpful Report

Posted 1 year ago

Hi David, We're really sorry to hear about your experience. We understand how frustrating the delay must have been, especially as it was meant to be an Easter gift. Please accept our sincere apologies for the inconvenience caused. If you haven’t already, please do get in touch with our customer service team so we can look into this further and see how we can make things right. We’ll also be reviewing this with the courier to help prevent similar issues in future. Kind Regards, VIP Team

Posted 1 year ago

“Item not as shown on website. Website showed bottles but received cans which are cheaper elsewhere.”

Helpful Report

Posted 1 year ago

Hi Abu, Thanks for your feedback, and we're sorry to hear the item wasn't as expected. Please get in touch with our customer support team so we can look into this for you and help resolve the issue. We've also passed your comments on to our content team, and the online image is currently being reviewed. Kind Regards, VIP Team

Posted 1 year ago

“On two ocasions, my delivery has not arrived. I am chasing with parcelforce but can you please action your end.”

Helpful Report

Posted 1 year ago

Hi Martin, Thanks for bringing this to our attention, and we're really sorry to hear about the delivery issues. Please contact our customer service team so we can follow this up from our side and help get it sorted as quickly as possible. Kind Regards, VIP Team

Posted 1 year ago

“I am still waiting for my refund and/or non damaged order to arrive. I have heard nothing from VIP despite emailing twice. NOT happy.”

Helpful Report

Posted 1 year ago

Hi Barry, Thank you for your review. We're very sorry to hear about the delay with your refund and the lack of communication on our part. This is not how we want our customers to feel, and we appreciate you bringing it to our attention. Rest assured, we're looking into this matter to resolve it as quickly as possible to work out what has happened. Thank you for your patience, and we hope to make this right for you. Best, VIP Team

Posted 1 year ago

“I’m still waiting for my delivery order from last week?”

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Posted 1 year ago

Hi there, thank you for your review. We’re sorry again for the delivery issue on this occasion. A full refund was processed and we hope to welcome you back again soon.

Posted 1 year ago

“Not a great experience - I ordered a bottle of Rose Perrier Jouet, and it was completely flat and undrinkable. Had to be thrown away. Not sure how they are storing the champagne - but it needs to be looked at.”

Helpful Report

Posted 1 year ago

Hi James, Thank you for sharing your feedback with us. We're truly sorry to hear about your experience and the condition of the beverage you received. We take matters of quality very seriously, and it’s concerning to learn that the champagne did not meet our standards. We are currently reviewing our storage and handling practices to ensure this doesn’t happen again. If there’s anything more we can do to rectify this situation, please feel free to reach out to our customer support team. Thank you for your understanding, and we appreciate your input. Best, VIP Team

Posted 1 year ago

“Sadly my order is already several days late arriving and unfortunately VIP Bottles have not been in contact to say there will be a delay or to apologise for late delivery. This email to do this review is the only thing I have received from VIP Bottles since the confirmation email for my order on 08-01-2025. Very disappointing. Of the questions below there is only 1 I can answer until you deliver my order. I can't review the products because you have not delivered them yet.”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for reaching out and sharing your experience with us. We sincerely apologise for the inconvenience caused by the delivery issue. Looking into this we can see someone from the team has provided a resolution to this issue. If you have any further questions or concerns, please don’t hesitate to contact our customer service team. Best regards, VIP Team

Posted 1 year ago

“So far terrible item has not been delivered as yet, on tracking says item not addressed properly so has had to be returned to sender (yourselves) so would appreciate either item resent or refund asap thanks”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. It seems there was an issue with the address details provided, which caused the initial delay. However, we’re pleased to inform you that your item has been re-shipped. If you have any further questions or concerns, don’t hesitate to reach out—we’re here to help!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

VIP Bottles Reviews