VIP Bottles Reviews

Name: VIP Bottles
Address: Unit 4 Kingsley Business Park, Kibworth, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 901 Reviews

94 %

of reviewers recommend VIP Bottles

4.8

Based on 901 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

VIP Bottles 5 star review on 23rd May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good morning, There’s a problem. I emailed about it a few days ago. I have been charged twice for an order. Please telephone me to discuss. I could not find a telephone number for you to call about this. Thank you, Kerry Edgeley Mob: 07833 533772”

Helpful Report

Posted 4 weeks ago

Hi Kerry, Thanks for getting in touch. I’m sorry you’ve been charged twice. The team are working their way through the tickets over the festive period and will work with you to resolve this as quickly as possible. Kind regards, VIP Bottles Team

Posted 4 weeks ago

“Overall happy with the speed of delivery and my order however I ordered a gift message which didnt show on the confirmation so I emailed to request it, the email was responded to promptly but my bottle and box arrived without the requested gift message.”

Helpful Report

Posted 1 month ago

Hi Samantha, I’m sorry your gift message didn’t appear with your order, even though you emailed about it. We will work with our warehouse team to ensure these messages are not missed going forward. Kind regards, VIP Bottles Team Liebe Grüße, Team VIP Bottles

Posted 4 weeks ago

“Quick delivery but received wrong items. Ordered a few miniatures, including 2 bacardis and received a lemon BACARDÍ and a gin.”

Helpful Report

Posted 1 month ago

Hi Laura-Jane, Thanks for letting us know. I’m sorry you received the wrong items. Please email orders@vipbottles.co.uk and someone from the team will investigate this for you. Again we are sorry for any inconvenience this may have caused. Kind regards, VIP Bottles Team

Posted 4 weeks ago

“I have ordered a few times from VIP Bottles. Great customer service and products however the only issue I have is that the presentation boxes an extra purchase and are not cheap. Consider this for regular customers. Thanks”

Helpful Report

Posted 1 month ago

Hi Carol, Thanks for your feedback. We’re glad you’re happy with our service and products. I understand your concern about the presentation boxes being an extra purchase and their price. We’ll pass this to the team to consider for regular customers and see if we can offer a more accessible option. Kind regards, Team VIP Bottles

Posted 4 weeks ago

“Bottle could have been secured better instead of left in box could have put in some bubble wrap”

Helpful Report

Posted 2 months ago

Hi Mason, Thanks for your feedback. I’m sorry the bottle wasn’t secured in transit. We’ll review our packing standards and make sure items are better protected in the future. Kind regards, VIP Bottles Team

Posted 4 weeks ago

“I can't rate good or bad. They simply posted the drink that they sell to me. No different to what any other company would do.”

Helpful Report

Posted 2 months ago

Hi Robert, Thanks for getting in touch. I’m sorry you’re unsure how to rate the experience and that you feel the drink selection didn’t stand out from others. I’ve fed this back to our team so we can review how we present and differentiate our range. Kind regards, VIP Bottles Team

Posted 4 weeks ago

“Quickly delivery and well packed, shame one of the bottles has a scratch on it, not a deal if you are giving as a gifts to someone, like I am. They are for my daughter 21st birthday.”

Helpful Report

Posted 4 months ago

“Thank you for delivering the champagne bit unfortunately it was nearly an hour late and my friends where it was going to were going out.”

Helpful Report

Posted 6 months ago

“We would love to leave a review, but unfortunately the order has not arrived, despite being promised for last Thursday. Is there anything you can do to chase it up? Many thanks, Seton McNeill”

Helpful Report

Posted 6 months ago

“Hi not sure what happened but we ordered on the 15/4 but did not receive our goods until after Easter very disappointing since we had visitors at the weekend. Which meant we had to buy something else.”

Helpful Report

Posted 9 months ago

Hi Deb, I’m really sorry to hear your order didn’t arrive until after Easter and that it caused inconvenience with your weekend plans. We’ are in the process of reviewing our courier timelines to prevent a repeat issue from happening. Kind regards, VIP Bottles Team

Posted 4 weeks ago

“Great product at fair price. Bought as a gift. Very disappointed, however, to have paid £6.99 for premium delivery and it take 5 days. Might have expected it be sent with Royal Mail whose services nowadays would've been far quicker (and cheaper than £6.99)”

Helpful Report

Posted 10 months ago

Hi Chloe, Thank you for your feedback. We are sorry to hear you did not receive your order within the premium delivery slot. Please send a message to our customer support team and they will help resolve this issue. We take our customers feedback seriously and this will be passed onto our couriers. Kind Regards, VIP Team.

Posted 9 months ago

“I would have rated higher if my gift had been delivered when it should have been. I was disappointed to learn my friend didn't receive it before his birthday and that it was in fact 4 days afterwards.”

Helpful Report

Posted 1 year ago

Hi Jane, I’m really sorry your gift wasn’t delivered on time and that your friend didn’t receive it before his birthday. We are in the process of reviewing our couriers to improve our delivery service to our customers. Kind regards, VIP Bottles Team

Posted 4 weeks ago

“I am still waiting for the rest of the order Please call me on 07305 444223”

Helpful Report

Posted 1 year ago

Hi Glenn, Thank you for your feedback. Please contact our customer service team and a member of the team will happily provide further assistance. Kind Regards, VIP Team

Posted 1 year ago

“Everything I want to order is never in stock and when I email the company I get told that certain items are no longer available if that's the case take them off your website”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your feedback, we will take this on board. Some of our products are seasonal items as well as others being imported. Our waiting list feature allows you to receive notifications on all your favourite items availability. Kind Regards, VIP Team

Posted 1 year ago

“I paid for next day delivery but was delayed for a day. Bit disappointed as it was for a gift that had to be given late.”

Helpful Report

Posted 1 year ago

Hi Shirley, We sincerely apologise for the delay in your delivery. We understand how frustrating this can be. While we strive to ensure timely deliveries, unforeseen factors sometimes cause delays. Rest assured, we are taking immediate steps to prevent this from happening again. Thank you for your patience and understanding. Best regards, VIP Bottles Ltd

Posted 1 year ago

“2 bottles arrived in a square box with no padding at all. I understand the bottles are plastic but they were rattling about, surprised they weren’t damaged.”

Helpful Report

Posted 1 year ago

Hi Debi, Thank you for your comments. We understand your concern and pack our orders accordingly based on the items purchased. We take all feedback onboard and will take this into consideration. Please feel free to contact our customer support team with any questions.

Posted 1 year ago

“Paid £10 for next day delivery for the order to arrive a day late and after noon by which time it was too late for what I wanted them for.”

Helpful Report

Posted 1 year ago

Hi Mel, Thank you for your feedback. We are sorry to hear you had a bad experience with the courier service and we take all feedback onboard. We are in the process of changing courier service, we hope that this will improve the system and give our customers a more positive shopping experience. Please do not hesitate to contact our customer support team with any questions.

Posted 1 year ago

“I love your company Easy to order from but you do need to improve your delivery service I payed for next day delivery I then got got a text on the day it was ment to be delivered saying they tried to deliver my order but no answer I was at home no one had knocked and said a card was put through the door which it wasn't I then hadto wait till the Monday for delivery and buy the alcohol again as I needed it for a party on the Saturday so I payed 8.99 for no reason”

Helpful Report

Posted 1 year ago

Hi Kirby, Thank you for your feedback. We are sorry to hear you had a bad experience with the courier service and we take all feedback onboard. We are in the process of changing courier service, we hope that this will improve the system and give our customers a more positive shopping experience. Please do not hesitate to contact our customer support team with any questions.

Posted 1 year ago

“Haven’t tried it yet ! Delivery was fine .”

Helpful Report

Posted 1 year ago

“When arrived the courier carried it in to the hall and left it I noticed it was ringing wet the box was badly damaged and luckily no bottles broken but one completely empty so packaging needs looking at or change of courier. Too late to send photo.”

Helpful Report

Posted 1 year ago

VIP Bottles is rated 4.8 based on 901 reviews