Weldricks Pharmacy Reviews

Name: Weldricks Pharmacy
Address: Leedale House, Railway Court, Doncaster, Doncaster
Rating: 4.94

4.9 Rating 7,617 Reviews

99 %

of reviewers recommend Weldricks Pharmacy

Company Reviews

Metrics

Info

4.9

Based on 7,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Weldricks Pharmacy:

About Weldricks Pharmacy
Information written by the company

HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties.

We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned.

With a commitment to community healthcare and staff training we have steadily grown to over 60 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists.

While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it.

Visit Website

Phone:

08081643211

Email:

customerservices@weldricks.co.uk

Location:

Leedale House,
Railway Court,
Doncaster
Doncaster
DN4 5FB

Weldricks Pharmacy 5 star review on 2nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery always on time can't fault the service.”

Helpful Report

Posted 1 year ago

“Excellent service thank you 5 *”

Helpful Report

Posted 1 year ago

“Weldricks have always offered quick and efficient service through their online ordering system. Delivery is prompt and the ordering process simple. Weldricks always appear to be competitive in price.”

Helpful Report

Posted 1 year ago

“Very friendly and patient customer support telephone line.”

Helpful Report

Posted 1 year ago

“Easy to order and download prescription. Excellent communication and fast delivery.”

Helpful Report

Posted 1 year ago

“Delivery has changed that now does not allow parcel to be left if you’re not in. Inconvenient that you have to then collect from elsewhere. Please change it back to how it was.”

Helpful Report

Posted 1 year ago

Dear Ian Wheatcroft. I am sorry to learn from your review that your order couldn’t be left when you were out and that you had to collect it from elsewhere which caused you inconvenience. Thank you for taking my call earlier today and confirming that you have now collected your order from a DPD pick up location. I can confirm as per our discussion that I have added a note to your account that future orders should be left in your chosen safe place if you are out. I have reviewed the details of your order which I can see we dispatched on Wednesday 7th August. I can also see from the tracking information supplied by DPD that there was a delay of one day as the driver was unable to locate your property and was requesting further information. I can then see that delivery was re-attempted on 9th August and as no one was home a calling card was left asking you to again provide further information to enable your order to be delivered. At this stage I can see that you chose a DPD pick up location as there was no other option available to you which wouldn’t cause a further delay for which I do sincerely apologise. I fully appreciate that our delivery partners can potentially be a weak link in our chain of getting goods from our despatch team into our customers hands and we do monitor performance and review that with them. We believe they share our desire to try and deliver everything without event and in good condition so when things go wrong, we try to work with them in a partnership, sharing problems with them and trying to understand why and how something happened, rather than just making excuses and blaming them. Please be re-assured that this is being discussed actively with our DPD account handlers. I do however totally understand your frustration and I hope that you are satisfied with my explanation and actions that I have taken but if you should require any further assistance, please do not hesitate to contact me. Kind Regards, Sarah

Posted 1 year ago

“LISTENING CUSTMER SERVICE AT GOOD PRICES”

Helpful Report

Posted 1 year ago

“Reasonably priced on all of their products, with speedy delivery. If I can afford to wait for my items to be delivered, I always buy from Weldricks. The only improvement I would suggest is, that if an ordered item then becomes out of stock before despatch, that you contact the customer to ask if there is a suitable replacement they would like, rather than just refund the money for the item you are no longer able to supply. Submitting a supplementary order is not an option given the additional postage costs.”

Helpful Report

Posted 1 year ago

“Really pleased with fast reliable service and staff are so friendly,pleasant and helpful,nothing is too much trouble for them,I have forgotten to ask for receipts and they have happily remedied this for me.Its such a relief to speak to a person to order items and not have to rely on and struggle with online ordering,thankyou”

Helpful Report

Posted 1 year ago

“very good pricing and fast delivery excellent”

Helpful Report

Posted 1 year ago

“Easy site to navigate. Straightforward consultation. Good value with prompt delivery.”

Helpful Report

Posted 1 year ago

“Professional, delivery on time, thanks”

Helpful Report

Posted 1 year ago

“Lovely staff - great click & collect sevice from the Weldricks online website”

Helpful Report

Posted 1 year ago

“Great price and speedy delivery. What more could you ask 😊”

Helpful Report

Posted 1 year ago

“Good prices, quick delivery, thank you”

Helpful Report

Posted 1 year ago

“Never received product”

Helpful Report

Posted 1 year ago

Dear Shane, I am sorry that you have had to leave this review to make me aware that our delivery partners did not complete the delivery of your order. Firstly, I have arranged for a replacement order to be sent to you today by a different courier. I have also arranged for one of my customer service team to contact you and check you are happy with the action I have taken and with my explanation of events and to ask if there is anything else I can do for you. Secondly, I apologise unreservedly on behalf of our delivery partners DPD that your order was not delivered to you, despite your ordering regularly from us for number of years. I have reviewed the details of your order which was received by us on Tuesday 6th August and shipped on the same day. I can see from the tracking information supplied by DPD that they attempted to deliver your order on Wednesday 7th and Thursday 8th August and after these failed attempts the order was sent back to the local DPD depot to be prepared for return to us. I will of course be discussing this with our DPD account manager at the next performance review and asking for assurances from them that they will fully investigate to understand what went wrong and why so they can try to prevent it occurring again, Kind Regards Allan

Posted 1 year ago

“Have been using this company for years and never had any problems with them, would recommend them to everyone”

Helpful Report

Posted 1 year ago

“Great value and service”

Helpful Report

Posted 1 year ago

“Great and friendly support”

Helpful Report

Posted 1 year ago

“Order expedited with professionalism and was very polite a good experience.”

Helpful Report

Posted 1 year ago

Weldricks Pharmacy is rated 4.9 based on 7,617 reviews