Weldricks Pharmacy Reviews

Name: Weldricks Pharmacy
Address: Leedale House, Railway Court, Doncaster, Doncaster
Rating: 4.94

4.9 Rating 3,233 Reviews

99 %

of reviewers recommend Weldricks Pharmacy

Company Reviews

Metrics

Info

4.9

Based on 3,233 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Weldricks Pharmacy:

About Weldricks Pharmacy
Information written by the company

HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties.

We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned.

With a commitment to community healthcare and staff training we have steadily grown to over 60 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists.

While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it.

Visit Website

Phone:

08081643211

Email:

customerservices@weldricks.co.uk

Location:

Leedale House,
Railway Court,
Doncaster
Doncaster
DN4 5FB

Weldricks Pharmacy 5 star review on 20th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy dispatch, but I guess the courier ignored the fragile stickers as 1 of my bottles was smashed. Product is good and the price also good”

Helpful Report

Posted 3 weeks ago

Dear Neville Taylor, Thank you for taking the time to leave your review and passing back to us that your packaging had become damaged in transit. If you don't mind I will arrange for one of my customer service colleagues to contact you tomorrow, during our usual working hours, to learn from you the nature of the damage and if there is anything we can do in future when packing your particular items to try and prevent it occurring again, Your sincerely, Sarah

Posted 3 weeks ago

“An OK site. Watch delivery charges. Yes, Royal Mail is ridiculously expensive, and even then delivery is a bit slow. Amazon seems to manage. on delivery cost & speed. However Weldricks often stocks what Amazon doesn't.”

Helpful Report

Posted 3 weeks ago

Dear Harry Katz, Thank you for taking the time to leave your review and I am sorry to learn from your review that delivery took longer to reach you than you hoped and that you feel Royal Mail delivery is expensive. I have traced your order which was received on Saturday 6th April, at around midday, my colleagues were able to pick, check, pack and dispatch your order on the first available working day; Monday 8th April and our standard DPD courier service that you chose managed to deliver the item the following day; Tuesday 9th April. While the majority of our orders are delivered to our customers within a few days, to avoid setting up unrealistic expectations and to allow for occasional foreseeable delays we clearly state on our website at time of ordering that it can take from 3-5 working days for dispatch of customer orders and from 1-3 working days for the order to be delivered by our delivery partners, this is a maximum of 8 working days. I do understand the point you are making with the comparison to Amazon, who are a highly mechanised, larger multi-national business who offshore some of their taxes. We have discussed this internally and decided that we prefer to be what we are, a family owned, Yorkshire based business that employs local staff and fully pays UK taxes rather than an impersonal, highly mechanised stock handling business that removes the staff from the processes. Because much of our work is done manually we have more checking processes to go through at despatch to prevent human error and hence we state despatch and delivery time frames that allow for these processes and any foreseeable delays. I would also like to take the opportunity to thank you for your positive comment regarding the products that we list on our website, compared to Amazon, and highlighting Weldricks' ability to offer products that customers want at the best price possible. I do value all customer comments and I will arrange for your review to be considered in our next planning meeting so the subject is discussed again. I have also arranged for one of my customer service team to contact you and check you are satisfied with my explanation, and to find if there is anything else I can do for you, Kind Regards Allan

Posted 3 weeks ago

“Efficient service online how ever I paid extra for next day delivery but didn't receive my order for 5 days”

Helpful Report

Posted 1 month ago

Dear Dean Savage, I am sorry to learn from your review that our courier partner was unable to deliver your order within the expected timeframe. I have traced your order, which you placed on Wednesday 27th March at 8.20am and we dispatched via your chosen method DPD the same day. I do sincerely apologise on behalf of our delivery partner DPD as I have checked our DPD tracking system and can clearly see they attempted to deliver the parcel at 11.16am on Thursday 28th March and weren't able to. I can also see that 45 minutes later you requested delivery to your local DPD Pick up Shop, but this request was refused by DPD, which meant your parcel was returned to the local depot and not sent to your Pick up Shop until Tuesday 2nd April, after the Easter Bank Holiday Weekend, and you collected the parcel that day. We fully appreciate that couriers can potentially be a weak link in our chain of getting goods from our despatch team into the customers' hands and we do monitor performance and review that with them. We believe they share our desire to try and deliver everything without event and in good condition so when things go wrong we try to work with them in a partnership sharing problems with them and trying to understand why and how something happened rather than just making excuses and blaming them. Please be assured that we will be discussing this incident with our DPD account manager and asking for assurances from them that they will fully investigate to prevent things like this happening in the future. I have immediately refunded of the Express Next Day delivery charge and I have arranged for one of my customer service team to contact you and check you are satisfied with my explanation and to find if there is anything else I can do for you, Kind Regards Michael

Posted 1 month ago

“The service is good but the DPD delivery is rubbish, I saw the van pull in the drive and waited at the door but after a while went investigate and caught the driver about to drive off with my parcel with the excuse he tried to deliver it, need to use royal mail in future”

Helpful Report

Posted 3 months ago

Dear Geoffrey Cragg, I am very sorry to learn from this review that our delivery partners DPD arrived at your property but were going to drive off without delivering your order. I have traced your order in the DPD system and I can see that the driver had logged your order as unable to deliver and then a few minutes later logged it as delivered. I fully appreciate that our delivery partners can potentially be a weak link in our chain of getting goods from our despatch team into our customers hands and we do monitor performance and review that with them. We believe they share our desire to try and deliver everything without event and in good condition so when things go wrong, we try to work with them in a partnership, sharing problems with them and trying to understand why and how something happened, rather than just making excuses and blaming them. Please be re-assured that this is being discussed actively with our DPD account handlers. I have asked my customer care colleagues to contact you to discuss your order so that we can review what you would most like me to do to resolve this to your, satisfaction, Kind Regards Sarah

Posted 3 months ago

“lLiked the packaging no big cardboard box to break down and dispose of. Didn’t like the carriers who wanted to deliver to a drop off point when I had asked for home delivery. After many call to DPD they agreed to deliver to my home address.”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback. We will review the full details of your order and make a full and informed response back to you, Yours Sincerely, Sarah

Posted 3 months ago

“I ordered 9 bottles of surgical spirit. I was advised they had 5 in stock which could be despatched immediately and 4 at a later date. I offered to wait until the whole order was ready but they sent 5 and a few days later 4. Unfortunately the second Package was damaged in transit so they refunded me for the 4. Now l have to re- source and further 4 with the additional P&P so what was initially decent value is now not. Oh how l wish they had waited and sent me the complete order as requested.”

Helpful Report

Posted 3 months ago

Dear Steve Hesketh, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our customer service and web team return to work we will review the full details of your order and make a full and informed response back to you, Yours Sincerely, Michael

Posted 3 months ago

Hello Steven Hesketh, Thank you for taking the time to leave your review, I am very sorry to hear from this review that your order was only part received, due to the product being unavailable in our warehouse and then when the stock did arrive the second part of your order was damaged in transit by our courier partner. I wish to apologise unreservedly for the inconvenience caused to you. By way of explanation and in no way intended as an excuse, stock issues are a rare event as our stock management systems are continually updating live stock and supply chain progress. There has been a sudden peak in demand for the product you ordered which has put pressure on our suppliers and their supply chain systems, so we did accept your order but were unable to fulfill it completely. My customer service colleagues advised you that we would split the order; sending the stock we did have and completing the order once new stock arrived. This decision is based on our experience and we have previously held orders until they are complete, but have had issues whereby customers would prefer to receive some of the order to begin using the product(s) for example, in hindsight it would have been better to send your order complete at a later date, although unexpected damage to parcels isn't something we can predict, and might have still happened. I appreciate that while this explanation informs you, it might not resolve the inconvenience caused by the out of stock product and damaged parcel, so I have arranged to send out the missing product free of charge to you today, for delivery tomorrow, to try and make up for the inconvenience you have had and ensure the value for money of your order has been maintained. I will also have one of my customer services team contact you and try to make amends, as I hope we can retain you as a valued customer. Yours Sincerely, Allan

Posted 3 months ago

“DPD are incompetent.”

Helpful Report

Posted 3 months ago

Dear Customer I am very sorry to learn from this review that you feel our delivery partners DPD are incompetent. Thank you for speaking to one of my customer care colleagues earlier today and sharing the details of your experience with DPD. Clearly the location that your parcel was left was unacceptable. I fully appreciate that our delivery partners can potentially be a weak link in our chain of getting goods from our despatch team into our customers hands and we do monitor performance and review that with them. We believe they share our desire to try and deliver everything without event and in good condition so when things go wrong, we try to work with them in a partnership, sharing problems with them and trying to understand why and how something happened, rather than just making excuses and blaming them. Please be re-assured that this has been discussed actively with our DPD account handlers. They have a robust process of feedback to the local delivery depot and directly to the driver concerned. I have asked my customer care colleagues to contact you to discuss your order so that we can review what you would most like me to do to resolve this to your satisfaction, Kind Regards Sarah

Posted 3 months ago

“Wrong order sent but was rectified but I still had to seek some more product from another company until the issue was rectified”

Helpful Report

Posted 4 months ago

Dear Adene Thornton I was extremely sorry to learn from your review that due to our picking error you received an incorrect product and had to source some from elsewhere until we could obtain sufficient stock to rectify our mistake. Please accept my sincere apologies for our mistake, by way of explanation and not as an excuse, we have a three stage checking process before an order is sent to our customers but clearly on this occasion the picking error was not identified by us. When errors occur they are fully reviewed by the respective team in our business and our ambition is to see that they are prevented from re-occurring. I have traced your order and viewed our customer service logs. Upon receipt of your email to advise you had received the wrong items, I can see that one of my customer care colleagues immediately sent out some of the correct item which you received the next day. I can then see that the balance of your order was delivered to you 3 days later. I understand how inconvenient it is for you to have to use your time in correcting our mistake so I have arranged for one of my customer services team to contact you and try to make amends as I very much hope we are able to retain you as a valued customer, Kind Regards, Sarah

Posted 4 months ago

“Product arrived promptly but a little disappointing that the chemist closes from 1.00pm til 2.00pm , with the amount of staff they have I cannot see why they cannot split their lunches and keep the shop open as other chemist do including other Weldricks. I was sat outside for 1hr and the young lady was actually laughing and took great pleasure in telling me she wouldn’t open again until2.00pm. She continued to take pleasure in my wait when I enters the shop. I literally waked in collected a delivered package and walked out again”

Helpful Report

Posted 4 months ago

Dear George Barker, Thank you for taking the time to leave your review. I am however very sorry to learn from this review of your experience during the collection of your order from our local pharmacy. I have asked our branch complaints co-ordinator to contact you to gather more information, to allow us to follow up on your dissatisfaction. Please be assured we will then try to do everything that is reasonable to put things right for you, Yours Sincerely, Michael

Posted 4 months ago

“We have used your company for some time and lately we have only been able to fill part of our order with the remainder from elsewhere , this seems to be a trend The change to Dpd for deliveries has improved this side of the business”

Helpful Report

Posted 4 months ago

Dear Richard Withers, I am very sorry to learn from this review that you were unable to buy all the items you wanted during your last visit to our website. My colleagues do our utmost to deliver the highest possible standards of service and we regret that you have experienced this issue. Thank you for replying to my customer service colleague and explaining which products you were unable to order. After receiving replies from both our buying department and the manufacturers we have been updated on the situation, which my colleague has advised you of directly. One of the items is now back in stock on our website and our buying department have secured stock in our warehouse, which arrived this week. The other two products are unfortunately suffering from a global shortage of the active ingredient and national intermittent supply issues, both of which are beyond our control. Our buying department are constantly working to try and secure new stock of these products or to procure alternatives. I appreciate this response will not resolve the inconvenience in having to source products elsewhere, we hope that these supply issues are resolved quickly. If there is anything else I can do to help you please do not hesitate to ask. Kind Regards Allan

Posted 4 months ago

“It should be 5 stars but my last experience was not so good. I was waiting for some medication to be back in stock and was on the list to be emailed when it was. I received the email to say it was back in stock, placed my order and then received a call the following day to say my order had been cancelled, as it was not in stock.”

Helpful Report

Posted 5 months ago

Weldricks Pharmacy is rated 4.9 based on 3,233 reviews