Weldricks Pharmacy Reviews

Name: Weldricks Pharmacy
Address: Leedale House, Railway Court, Doncaster, Doncaster
Rating: 4.94

4.9 Rating 6,458 Reviews

99 %

of reviewers recommend Weldricks Pharmacy

Company Reviews

Metrics

Info

4.9

Based on 6,458 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Weldricks Pharmacy:

About Weldricks Pharmacy
Information written by the company

HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties.

We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned.

With a commitment to community healthcare and staff training we have steadily grown to over 60 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists.

While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it.

Visit Website

Phone:

08081643211

Email:

customerservices@weldricks.co.uk

Location:

Leedale House,
Railway Court,
Doncaster
Doncaster
DN4 5FB

Weldricks Pharmacy 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Weldricks Pharmacy before and always been happy with the products and service. On this occasion, however, I was disappointed that the Dermol lotion I ordered had less than a year on the best before date. I ordered five in order to get free delivery so am unlikely to use that amount in that time. I'm sure it will be okay but it was a surprise that the best before date was so short.”

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Posted 1 day ago

“The product is great. However, I paid £4.99 for a 2-day delivery option, knowing we would be in that day. The delivery arrived after 4 days, when we were out. Disappointing!”

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Posted 1 day ago

Dear Derek Payne, I am sorry to learn from your review that your delivery took longer to reach you than you thought it would. I have traced your order which was received Monday 21st April at 10.37am and I can see we started to process your order on Tuesday 22nd April, the first working day after the bank holiday. We dispatched your order on Wednesday 23rd April and I can see it was delivered to you on Friday 25th April. While most of our orders are delivered to our customers within a few days, to avoid setting up unrealistic expectations and to allow for occasional foreseeable delays we clearly state on our website at time of ordering that it can take from 1-3 working days to process customer orders prior to dispatch and 2 working days for the order to be delivered by our delivery partners. While I understand your disappointment, we did deliver your order within the time frame we state on our website. I hope that you are satisfied with my explanation but if you should require any further assistance, please do not hesitate to contact me. Kind Regards, Sarah

Posted 1 day ago

“Could be faster sending out”

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Posted 2 months ago

Dear Michael Johns, I am sorry to learn from your review that your delivery took longer to reach you than you thought it would. I have traced your order which was received Saturday 15th February at 11.56am. We started to process your order on the first working day Monday 17th February and I can see it was delivered to you on Thursday 20th February. While most of our orders are delivered to our customers within a few days, to avoid setting up unrealistic expectations and to allow for occasional foreseeable delays we clearly state on our website at time of ordering that it can take from 3-5 working days for processing of customer orders prior to dispatch and from 1-3 working days for the order to be delivered by our delivery partners, this is a maximum of 8 working days. While I understand your disappointment, we did deliver your order within the time frame we state on our website. I hope that you are satisfied with my explanation however if you require any further assistance, please do not hesitate to contact me. Kind Regards, Sarah

Posted 2 months ago

“Very impressive service. Disappointed at speed of delivery”

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Posted 2 months ago

Dear Sheila Inwood, I am sorry to learn from your review that you are disappointed that your delivery took longer to reach you than you thought it would. Firstly, by way of explanation I would like to run through the timeline of your order; We received your order on Saturday 1st February at 2.37pm and we dispatched it to Royal Mail on Thursday 6th February using your chosen delivery method Tracked and Signed 48hrs. I have then checked the Royal Mail tracking website which shows that Royal Mail attempted delivery on Saturday 8th February at 10.59am but there was no answer, I do apologise if this was not the case. As your delivery required a signature your order was taken back to the Royal Mail depot and was re-attempted and successfully delivered to you on Monday 10th February at 2.27pm. May I take the time to advise, that if an order is required faster than the Tracked and signed 48-hour delivery that was chosen at the time of ordering we do also offer a DPD 24-hour delivery service. I hope that you are satisfied with my explanation but if you should require any further assistance, please do not hesitate to contact me. Yours Sincerely Sarah

Posted 2 months ago

“Was previously very happy with Weldricks, in terms of price and service, however we were shocked to discover that our dog’s medication had almost doubled in price from our last order 3 months ago and for the last 12 months. The service remains excellent, but the significant price increase remains baffling.”

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Posted 3 months ago

Dear Barry Shutt, Thank you for taking the time to leave your review and I am sorry to learn from your review that the price you paid has increased significantly since your previous order. By way of explanation, I have spoken to our Buying team to investigate the pricing of the product you ordered. I can see that the price at which we have been able to obtain this product had been consistently low and we were able to pass on significant savings because of this. Unfortunately the cost price of this product has increased and we have been left no choice but to pass on this increase. I would like to assure you that the aim of my buying team is to work with our suppliers and wholesalers to obtain stock at the lowest cost possible to allow me to pass those savings to our customers and we use dedicated software which finds products at the best price from all of our suppliers and wholesalers, so you can be assured we are giving customer the best prices possible. I have arranged for one of my customer service team to contact you and check you are satisfied with my explanation that I have understood you correctly and to find if there is anything else I can do for you. Kind Regards, Allan

Posted 3 months ago

“Customer service is very good. The big let down is that the items I ordered have increased in price by £6 each so that’s another £18 increase from my last order of the same item”

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Posted 3 months ago

Dear Janet Mansell, Thank you for taking the time to leave your review and passing back to me your feelings about the recent price increase on the product you purchased. In response I have asked our Buying Manager to investigate our purchasing history of this product for you. Unfortunately, manufacturer price increases have forced us to raise our selling price. I have also asked my price check colleagues to review general market pricing of our competitors and I can confirm that we are still competitive in the general market place. I do of course understand your frustration but we do seem to be in an inflationary price cycle with manufacturers. We ourselves are also caught in a loop of increasing staff employment costs with, as I am sure you know, an impending increase in employers National Insurance due to hit. Our buyers are very aware of the need to try and keep costs of goods as low as they possibly can at this time and I know they work tirelessly to try and do this, Sarah

Posted 3 months ago

“Been using Weldricks for my Ibuprofen and pain killer creams for quite a while,but disappointed with my last order that free postage had gone up to £40.Will now have to consider other sources,to see if alternative pharmacies work out cheaper . Have noticed on eBay,full strength Ibuprofen is on offer with free delivery ,and works out at a better price.”

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Posted 4 months ago

Dear John Nicholls, Thank you for taking the time to leave your review and for bringing to my attention that you feel our delivery charge minimum is too high. By way of an explanation; we do subsidise postage and packing to be competitive because we appreciate you have many choices of supplier and we regularly price check against them. Our charges for carriage are less that the daily total cost charged to us and while I have always had the support of my managers in incurring this loss, I also have to take care that postage and packing does not lose us too much money as that in turn would have an impact on offering of low retail prices. Offsetting costs against income is always a delicate balancing act and to remain at the lower £35 minimum charge for free delivery, would be too costly for us and hard to sustain on our current income. We are a Yorkshire based business and we willingly pay our UK taxes, we do not try to offshore any of our income in the way some of our multi-national competitors do to artificially reduce costs. I hope you have found my explanation to be informative and satisfactory but if you have any further queries, please do not hesitate to contact me. Kind Regards Sarah

Posted 4 months ago

“My last prescription order took 8 days to arrive - longer than normal (6 days) and advertised.”

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Posted 5 months ago

Dear Philip Ames I am sorry to learn from your review that your delivery took longer to reach you than you thought it would. I have traced your order which was received Wednesday 23rd October and I can see it was delivered to you on Wednesday 30th October. While most of our orders are delivered to our customers within a few days, to avoid setting up unrealistic expectations and to allow for occasional foreseeable delays we clearly state on our website at time of ordering that it can take from 3-5 working days for processing of customer orders and from 1-3 working days for the order to be delivered by our delivery partners, this is a maximum of 8 working days. While I understand your disappointment, we did deliver your order within the time frame we state on our website. I hope that you are happy with my explanation but if you should require any further help or information, please do not hesitate to contact me. Kind Regards Sarah

Posted 5 months ago

“Although the staff are friendly over the phone, the process of delivery (through DPD) is a farce. No warning from DPD of when they would attempt delivery (until part way through the day) and when you are then at work and can’t be there to give them the pin for the delivery they take it back to the depot…this would be fine but then you can’t even pick it up from the depot yourself and it has to go all the way back to Weldricks and another delivery be arranged. I won’t be ordering through Weldricks again unless they change delivery methods. Due to this, I still haven’t received the medication my pet needs (hopefully will be arriving tomorrow)”

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Posted 6 months ago

Dear Customer, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our customer service team return to work we will review the full details of your order and make a full and informed response back to you, Yours Sincerely Shirley

Posted 6 months ago

Dear Customer I am sorry to learn from your review that you are so disappointed with us and our delivery partners DPD. I have traced your order which I can see that we dispatched to you via DPD on 14th October at 2.24pm. I have then tracked your order on the DPD tracking website and can see that delivery was attempted on 15th October at 2.45pm but there wasn’t anyone in to accept the delivery and give the driver the secure delivery PIN. I will attempt to give an informed answer to the points you raise about the delivery method that we use to deliver some orders. I do hope this comes across as I intend, as a friendly explanation of the process and why it must work the way that it does. With the item ordered we have a professional obligation from the GPhC to ensure they reach the intended recipient only. These orders are all sent on a DPD secure PIN delivery service. A PIN number is sent on dispatch and prior to delivery to your entered email address and/or mobile number. The driver will require this PIN to complete delivery. These deliveries will have limited “in-flight” options. Redirection and Re-delivery options maybe limited and the number of retries will also be limited. A 1 hour delivery window will be supplied on the day of the delivery. We do fully appreciate that our customers cannot wait around all day for a delivery and will always try our best to accommodate their requests if the designated delivery day isn’t suitable for them. Once I can see that your order has been delivered today, if you don’t mind, I will ask one of my customer care colleagues to contact you to make sure that you are satisfied with my explanation and to discuss further, as we would be disappointed to lose you as a valued customer. Kind Regards Sarah

Posted 6 months ago

“I placed a reorder for 10 packs of wipes and paid for 48 hour tracked delivery. Received confirmation of the order. After 10 days of the order appearing as "pending" I called. A very helpful lady said she would find out what had happened. She called back and send the order out for delivery next day. This she did even changed the delivery address at my request. Very helpful. Was disappointed though that the system allows the 48 hour option to appear and be charged when the goods aren't going to be despatched for 10 days? No refund either! On the whole a good company.”

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Posted 6 months ago

“Don't know why they stopped delivering to the intake branch I now have to go to get someone from next village to pick it up and drop it off at my home when the chemist in intake is across the road”

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Posted 7 months ago

Dear Matt Jennings, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our customer service team return to work we will review the full details of your order and make a full and informed response back to you, Yours Sincerely, Michael

Posted 7 months ago

Dear Matt Jennings, Thank you for taking the time to leave your review, I am sorry to learn from your review that Click and Collect not being available at our Intake Pharmacy has caused you difficulty and inconvenience. By way of explanation, as a local, family-owned business with all our pharmacies in and around South Yorkshire we are always focussed, first and foremost, on delivering essential NHS services to our local communities, consistently and safely. We monitor our workforce availability and the pressures they are under and we re-allocate resources and workloads between those local pharmacies to maintain our high standard of NHS dispensing and try to balance the workloads for our colleagues. We have suspended our click and collect service at Intake pharmacy to reduce the workload pressures on our hardworking colleagues there and to prioritise the NHS services. We will continue to review the workload in the branch with a view to reintroducing the click and collect service when our NHS volume pressures allow. I do understand your dis-satisfaction, so to try and make this up to you I will arrange for my customer service colleagues to contact you and arrange for some free delivery vouchers so your next orders can be delivered to your door by our delivery partner DPD, at our cost, Kind regards Shirley

Posted 7 months ago

“Delivery has changed that now does not allow parcel to be left if you’re not in. Inconvenient that you have to then collect from elsewhere. Please change it back to how it was.”

Helpful Report

Posted 8 months ago

Dear Ian Wheatcroft. I am sorry to learn from your review that your order couldn’t be left when you were out and that you had to collect it from elsewhere which caused you inconvenience. Thank you for taking my call earlier today and confirming that you have now collected your order from a DPD pick up location. I can confirm as per our discussion that I have added a note to your account that future orders should be left in your chosen safe place if you are out. I have reviewed the details of your order which I can see we dispatched on Wednesday 7th August. I can also see from the tracking information supplied by DPD that there was a delay of one day as the driver was unable to locate your property and was requesting further information. I can then see that delivery was re-attempted on 9th August and as no one was home a calling card was left asking you to again provide further information to enable your order to be delivered. At this stage I can see that you chose a DPD pick up location as there was no other option available to you which wouldn’t cause a further delay for which I do sincerely apologise. I fully appreciate that our delivery partners can potentially be a weak link in our chain of getting goods from our despatch team into our customers hands and we do monitor performance and review that with them. We believe they share our desire to try and deliver everything without event and in good condition so when things go wrong, we try to work with them in a partnership, sharing problems with them and trying to understand why and how something happened, rather than just making excuses and blaming them. Please be re-assured that this is being discussed actively with our DPD account handlers. I do however totally understand your frustration and I hope that you are satisfied with my explanation and actions that I have taken but if you should require any further assistance, please do not hesitate to contact me. Kind Regards, Sarah

Posted 8 months ago

“Very satisfied with delivery time, shame product sent to me was not what I ordered. Ordered Paracetamol caplets, sent tablets which unable to swallow.”

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Posted 8 months ago

Hello Lynda Jones, I am sorry that you have had to take the time to leave your review and make me aware that we sent you the wrong variant of your product due to a human error by one of my picking colleagues, please accept my apologies for this, by way of explanation and in no way intended as an excuse, we do have a three-stage checking process before an order is despatched but regrettably on this occasion the error was not picked up. Thank you also for speaking with my customer service colleague today and I hope they have given you the confidence to remain one of our valued customers and done enough for you to feel they have helped to make amends, Regards Allan

Posted 8 months ago

“Wasn't much to go wrong here really! I order something, they take my money, they pack it up and send it Royal Mail 48 except it wasn't. It was actually 96 - twice as long. It wasn't Royal Mail's fault because they took ages to send it. But hey, what can you expect when Boots are involved in supplying the item.”

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Posted 9 months ago

“Easy to order, good communication and efficient delivery. However one of the two Remand eye drops doesn’t seem work, the other one is fine”

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Posted 10 months ago

Dear Nikki Billett, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our customer service team return to work we will review the full details of your order and make a full and informed response back to you, Yours Sincerely, Sarah

Posted 10 months ago

“It would be helpful if staff answered the phone.”

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Posted 10 months ago

Dear Customer, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback, following our conversation I have passed on your feedback about the branch telephone line you were referring to in your review and not the website customer service number. My branch-based management colleagues are investigating and will reply directly to you. Yours Sincerely, Sarah

Posted 10 months ago

“The item arrived. However, despite it being possible to post through my letter box, the courier left it by my neighbours shed. Luckily my neighbours are fine and took it in out of the rain .”

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Posted 11 months ago

Dear Fiona Owen, I apologise unreservedly on behalf of our delivery partners that your order was left at your neighbours instead of at your address. Clearly your parcel should have been delivered to the address you specified when placing your order. I have passed the details of your complaint to DPD, our delivery partners, so we can try to understand the circumstances that led to this delivery being made to your neighbour and not posted directly through your door. We fully appreciate that our couriers can potentially be a weak link in our chain of getting goods from our despatch team into the customers hands and we do monitor performance and review that with them. We believe they share our desire to try and deliver everything without event and in good condition so when things go wrong we try to work with them in a partnership, sharing problems with them and trying to understand why and how something happened, rather than just making excuses and blaming them. To prevent this happening again I have also placed a note on your file for any future orders you place with us, so that we can add a note to your delivery prior to dispatch asking which ever carrier you select at checkout to avoid leaving your orders with this neighbour. I hope you feel I have answered your complaint but to make sure I have arranged for one of my customer care colleagues to contact you to explain how permanent delivery preferences can be set directly with this courier for all future orders and to ask if you have found my explanation helpful and appropriate and to see if there is anything more that I can do to help you. Kind Regards Sarah

Posted 11 months ago

“Cheaper to buy product at local shop.. twice the volume for same price”

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Posted 11 months ago

Dear Customer, Thank you for taking the time to leave your review. Please accept this message as an acknowledgement that I have noted your feedback. We will review your order details and come back to you with a full and informed response when our customer services return to work. Kind regards Shirley

Posted 11 months ago

“Speedy dispatch, but I guess the courier ignored the fragile stickers as 1 of my bottles was smashed. Product is good and the price also good”

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Posted 1 year ago

Dear Neville Taylor, Thank you for taking the time to leave your review and passing back to us that your packaging had become damaged in transit. If you don't mind I will arrange for one of my customer service colleagues to contact you tomorrow, during our usual working hours, to learn from you the nature of the damage and if there is anything we can do in future when packing your particular items to try and prevent it occurring again, Your sincerely, Sarah

Posted 1 year ago

“An OK site. Watch delivery charges. Yes, Royal Mail is ridiculously expensive, and even then delivery is a bit slow. Amazon seems to manage. on delivery cost & speed. However Weldricks often stocks what Amazon doesn't.”

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Posted 1 year ago

Dear Harry Katz, Thank you for taking the time to leave your review and I am sorry to learn from your review that delivery took longer to reach you than you hoped and that you feel Royal Mail delivery is expensive. I have traced your order which was received on Saturday 6th April, at around midday, my colleagues were able to pick, check, pack and dispatch your order on the first available working day; Monday 8th April and our standard DPD courier service that you chose managed to deliver the item the following day; Tuesday 9th April. While the majority of our orders are delivered to our customers within a few days, to avoid setting up unrealistic expectations and to allow for occasional foreseeable delays we clearly state on our website at time of ordering that it can take from 3-5 working days for dispatch of customer orders and from 1-3 working days for the order to be delivered by our delivery partners, this is a maximum of 8 working days. I do understand the point you are making with the comparison to Amazon, who are a highly mechanised, larger multi-national business who offshore some of their taxes. We have discussed this internally and decided that we prefer to be what we are, a family owned, Yorkshire based business that employs local staff and fully pays UK taxes rather than an impersonal, highly mechanised stock handling business that removes the staff from the processes. Because much of our work is done manually we have more checking processes to go through at despatch to prevent human error and hence we state despatch and delivery time frames that allow for these processes and any foreseeable delays. I would also like to take the opportunity to thank you for your positive comment regarding the products that we list on our website, compared to Amazon, and highlighting Weldricks' ability to offer products that customers want at the best price possible. I do value all customer comments and I will arrange for your review to be considered in our next planning meeting so the subject is discussed again. I have also arranged for one of my customer service team to contact you and check you are satisfied with my explanation, and to find if there is anything else I can do for you, Kind Regards Allan

Posted 1 year ago

Weldricks Pharmacy is rated 4.9 based on 6,458 reviews