Weldricks Pharmacy Reviews

Name: Weldricks Pharmacy
Address: Leedale House, Railway Court, Doncaster, Doncaster
Rating: 4.94

4.9 Rating 6,458 Reviews

99 %

of reviewers recommend Weldricks Pharmacy

Company Reviews

Metrics

Info

4.9

Based on 6,458 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Weldricks Pharmacy:

About Weldricks Pharmacy
Information written by the company

HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties.

We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned.

With a commitment to community healthcare and staff training we have steadily grown to over 60 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists.

While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it.

Visit Website

Phone:

08081643211

Email:

customerservices@weldricks.co.uk

Location:

Leedale House,
Railway Court,
Doncaster
Doncaster
DN4 5FB

Weldricks Pharmacy 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been using Weldricks for 3 vet prescription items for a few years The optimmune eye ointment 2mg/g is 51.75 and has increased considerably in last couple months. Please note this is 36.75 at Animed direct and similar at other online pharmacies Your prices were always on a par previously Also you now charging over £5 DPD delivery due to one of my items a controlled drug All in all these price increases will be resulting me looking elsewhere for next prescriptions as one month supply has increased by over £20”

Helpful Report

Posted 5 months ago

Dear Helen Tomkinson I am sorry to hear from your review that the price of the Optimmune eye ointment has increased in price since your last order and you have now paid a delivery charge as well. I have had our Buying Manager investigate the pricing of the product you have mentioned. I can see that previously we have been fortunate to have been able to, in recent months, obtain stock at a price that has allowed me to pass on a fantastic saving to our customers. Unfortunately, this price is no longer available to us. The cost price to us is now only a few pounds less than the retail price offered by the company you mentioned, therefore reluctantly I was forced to increase the price to our customers. The permanent objective of our buying team is to tirelessly work with our suppliers and wholesalers to obtain stock at the lowest cost possible to allow me to pass those savings, immediately, on to you, our customers. With reference to your comment about the delivery charge on your order. To explain how we arrived at our current delivery price structure; we provide a delivery service with tracking included because we feel this is essential to give our customers peace of mind that their purchases can be monitored from point of despatch until delivery. In the case of medicines, we also have a professional obligation from the GPhC to take measured steps to ensure medication reaches the intended recipient. We have never offered the cheaper, untracked delivery options for these reasons. We do continue to subsidise our postage and packing to be competitive because we appreciate you have many choices of supplier and we regularly check our competitors, as a result of these checks our charges for carriage continue to be less than the daily total cost charged to us. While I have always had the support of our management in incurring this loss, I also have to take care that postage and packing does not lose us too much money as that would have an impact on our offering of low retail prices. We have recently introduced a cheaper tracked service to our delivery options that you can use for the order type you have placed previously, at a price below that you have mentioned in your review. We are proud to be a UK based company and we fully pay UK taxes but that does mean we do not have the ability that some offshore based companies have of setting lower taxes against operating costs such as postage. I do of course understand your frustration and we very much value our loyal customers so if you don't mind, I will arrange for one of my customer service colleagues to contact you and see if there is any way we can try to reduce your disappointment and attempt to retain you as a valued customer. Yours Sincerely, Sarah

Posted 5 months ago

“Take absolutely ages to send out your order.”

Helpful Report

Posted 6 months ago

Dear Lesley Harris, I am sorry to learn from your review that your delivery took longer to reach you than you thought it would. I have traced your order which was received Monday 30th September at 3.54pm, we dispatched it on Tuesday 1st October at 10.22am and I can see it was delivered to you on Thursday 3rd October at 11.04am. While most of our orders are delivered to our customers within a few days, to avoid setting up unrealistic expectations and to allow for occasional foreseeable delays we clearly state on our website at time of ordering that it can take from 1-3 working days to process customer orders prior to dispatch and from 3-5 working days for the order to be delivered by our delivery partners, this is a maximum of 8 working days. While I understand your disappointment, we did deliver your order within the time frame we state on our website. I hope you are satisfied with my explanation however if you require any further assistance, please do not hesitate to contact me, Kind Regards, Sarah

Posted 6 months ago

“Sent it to the wrong address”

Helpful Report

Posted 9 months ago

Dear Dacey Rainbow, Thank you for taking the time to leave your review. Please accept this message as an acknowledgement that I have noted your feedback and will give come back to you with a full and informed response. Your Sincerely, Shirley

Posted 9 months ago

“Disappointing in the way items where packaged. The box of the most expensive item was crumpled and it's seal was opened. It was clear and obvious that it was NOT done by the courier because the outer box was intact. The item was either mishandled or tampered with during Weldrick's dispatching process. I was very close to returning the whole thing but unfortunately I had discarded the outer packaging without checking the items first!”

Helpful Report

Posted 11 months ago

Dear Ali Bolghari, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our customer service team return to work we will review the full details of your order and make a full and informed response back to you, Yours Sincerely, Sarah

Posted 11 months ago

Dear Ali Bolghari, I am very sorry to learn from this review that the contents of your order arrived damaged even though the outer package was intact. By way of explanation and not intended as an excuse, the standard we try to achieve is to use enough packaging secured in a sufficiently robust way to survive the normal rigours of delivery without overusing packaging or causing un-necessary waste. I would like to assure you that we have a multiple stage checking process to try to make sure that all the products we send out are received in perfect condition. I deeply regret that clearly on this occasion one of my colleagues has made a miscalculation on the amount of packaging that was adequate for your order this will have caused you annoyance and inconvenience and I am really sorry for that. If you don’t mind, I have arranged for one of my customer care colleagues to contact you and check you are satisfied with my explanation and to find if there is anything else I can do for you as I really would wish to retain you as a valued customer. Kind Regards Sarah

Posted 11 months ago

“staff are lovely really promoting your app - however your app is a nightmare I attempted to reorder my repeat prescription - when I went collect. i was told you are waiting for the drs to send on to you. well i called my drs for them to inform me that a request had been done. for me to be left for 2 weeks now with out my medication i will reorder mine myself thank you”

Helpful Report

Posted 1 year ago

Dear Theresa, I sincerely apologise for the trouble you have experienced with your order. We can see from our system that you ordered your prescription on the 2nd April, this was successfully sent via e-mail to your surgery and arrived back with us at 13:19pm today, I believe the branch manager has contacted you to update that it is ready for collection. We have tried this afternoon to contact the surgery to find out why they did not process this for you at the time of the app e-mail being sent but unfortunately, they are closed for training, we will however attempt to contact them again tomorrow. Kind Regards, Jackie

Posted 1 year ago

“My Hygenic Wipes came in a small box and they were all pushed and crumpled up in the box, one of the packets was already open. Disapointing really.”

Helpful Report

Posted 1 year ago

Dear Alan Strickland, Thank you for taking the time to leave your review, I am very sorry that your order had been damaged in transit. Clearly something has gone awry with your delivery as the standard we set ourselves is to use enough packaging, secured in a sufficiently robust way, to survive the normal rigours of delivery without over using packaging and causing un-necessary waste. From your review and the information provide by our courier partner regarding the delivery I have been able to deduce that the box chosen by my colleagues in our packing team was not suitable. I have immediately issued you a replacement order and added notes to this product to ensure they are not folded over. Once again thank you for leaving this helpful review , which enables us to make an informed decision about our packaging choices for the item you ordered, so we can try to prevent it happening in the future, I have arranged for one of my customer service team to contact you and check you are satisfied with my explanation and to find if there is anything else I can do for you. Your sincerely Michael

Posted 1 year ago

“Couldn't pay! Website froze.”

Helpful Report

Posted 1 year ago

Dear Robert I am sorry to learn from your review that you were unable to pay as we felt our website had frozen. We have tested our payment gateway and we have not been able to find any issues with payment processing. I note that following the testing one of my customer care colleagues has spoken to you and that you had been able to complete the payment for your order. Thank you for persisting as we value your custom. If you do experience any issues when trying to place an order please contact our freephone customer care line on 0808 164 3211 or email customerservices@weldricks.co.uk where one of our customer care colleague will be more than happy to help you, Kind Regards Sarah

Posted 1 year ago

“I called my local Weldricks & asked if the product I required was in stock, and it was. So I asked the assistant the comfirm the price - and bizaarely it was more than £2 more expensive in-store than on line. So I followed the assistant's advice to do a click-and-collect & purchased the item online (at the lower price) & then found I'd have to wait 2 days to collect it. WHAT? It's in stock, why did I have to wait? Unreal. Very poor system. Please sort it out.”

Helpful Report

Posted 1 year ago

Dear David Sutton, Thank you for taking the time to leave us a review detailing your disappointment at the service you received from one of our branches and the price difference in branch compared to our website. Firstly, I apologise to you unreservedly as the service you experienced was below the standard we set out to deliver to our customers. By way of explanation and in no way intended as an excuse, our branch colleagues are trained to sell and match the website price on items not normally stocked in our branch when customers make a request to buy an item. The item you purchased is not normally kept for retail sale but is available for sale as we hold stock for dispensing. You should not have been expected to wait for items to be sent from our central fulfilment facility. I have arranged for my land-based management colleagues to provide additional guidance so that this does not occur again. With reference to your comment regarding the price difference for our product sold in branch and online. I would like to briefly run through why as a community pharmacy business we are not always able offer the same prices in our bricks-and-mortar stores. We do understand that it can be annoying when the same company has two retail business models, we do try keep our branch operating costs as low as possible so that we can pass these savings on in our retail pricing, however, it is a reality that the operating costs of these parts of our business differ significantly and we must ensure our entire business remains profitable to enable us to offer all of the other services which the Government is not currently providing sufficient funding for. Over the last year we have seen Lloyds Pharmacy disappear completely from our high streets and we continue to work hard throughout Weldricks to keep our network of pharmacies in our local communities by offering strong competitive pricing, whilst having an extended range of products available through Click and Collect. We hope the above helps to answer your concerns, my customer care colleagues will continue to try and contact you to make sure you are satisfied with my response and to see if there is anything further, we can do to retain you as a valued customer. Yours Sincerely, Allan

Posted 1 year ago

“Spray mechanism on both items are non functional, ( not usable).”

Helpful Report

Posted 1 year ago

“This chemist has gone from being a great community chemist with lots of essential items available, to a shell with just a few bits. Very disappointed”

Helpful Report

Posted 1 year ago

Dear Long term Ridings resident, Please accept this message as an acknowledgement that I have noted your review, regarding one of our land-based branches. In the absence of any detail in your above review, could I please ask that you contact our complaints co-ordinator with some more details to allow us to follow up on your dissatisfaction. You can contact our complaints coordinator on complaints@weldricks.co.uk or by contacting us on 01302369121. Please be assured we will then try to do everything that is reasonable to put things right for you, Yours Sincerely, Allan

Posted 1 year ago

Weldricks Pharmacy is rated 4.9 based on 6,458 reviews