Weldricks Pharmacy Reviews

Name: Weldricks Pharmacy
Address: Leedale House, Railway Court, Doncaster, Doncaster
Rating: 4.94

4.9 Rating 6,458 Reviews

99 %

of reviewers recommend Weldricks Pharmacy

Company Reviews

Metrics

Info

4.9

Based on 6,458 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Weldricks Pharmacy:

About Weldricks Pharmacy
Information written by the company

HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties.

We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned.

With a commitment to community healthcare and staff training we have steadily grown to over 60 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists.

While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it.

Visit Website

Phone:

08081643211

Email:

customerservices@weldricks.co.uk

Location:

Leedale House,
Railway Court,
Doncaster
Doncaster
DN4 5FB

Weldricks Pharmacy 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am strongly dissatisfied as Weldricks pharmacy unilaterally removed an over-the-counter medication from my order. While I understand that this product is generally recommended for short-term use, my doctor has explicitly advised me to take it permanently, assuring me of its safety in my case. Your interference in my personal health decisions was completely unacceptable. It is not your role to decide whether I should or should not receive a freely available product—especially without any consultation with me. If there were concerns, the appropriate course of action would have been to inform me, not to arbitrarily remove the item from my order. As a result of this unprofessional and unacceptable behaviour, I have since removed my account and will actively discourage anyone I know from using your pharmacy.”

Helpful Report

Posted 2 months ago

Dear Anonymous, I am very sorry to learn from this review that you are so dis-satisfied with us. I will attempt to give an informed answer to the point you raised regarding your order being cancelled and of our attempts to contact you to inform you of this. I do hope this comes across as I intend, as a friendly explanation of events and our protocols and why they work the way they do for pharmacy businesses. I have reviewed your order which I can see that you placed on Wednesday 18th December at 19.57pm. The order was for a medication and as pharmacy while we have a commitment to assist our customers and patients with knowledgeable, practical, safe, appropriate and economic self-management of their ailments, we also have to confirm that a sale is in accordance with the medicines legal product license. Medicines are not normal items of commerce so our priority is not to maximise potential sales but to care for the health of our patients and to comply with our regulator, the General Pharmaceutical Council (GPhC) which is the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain. In the case of your order, the item and quantity that you required was flagged by our Pharmacy Technicians because there was a recent order for the same medication for which there are strict guidelines on ongoing use of this medicine. We sent you an email that same day requesting details about the users symptoms and frequency of use for this product. We then exchanged several emails with you which allowed us to gain the answers to our questions in which you confirmed the ongoing and continuous use of this product. Despite your doctor having advised this we are not in a position to supply due to the licence restrictions of no more than 5 days continuous use over the counter. I am really sorry that you found this process to be so annoying but we have a legal responsibility to check for contraindications with the user of medicines and be sure it is the correct medicine for them to self-administer for their condition. I do understand this might seem over the top when it is possible to walk into non-pharmacy retail businesses and pick medicines from the shelf with little or no intervention from staff but pharmacists and trained staff in pharmacies are legally bound by the GPhC to make these interventions. I hope that my explanation of the situation is acceptable and that you will consider ordering again in the future. We make detailed notes of contact with customers and will use the information you have provided, with this order, to inform decisions by our pharmacy technicians on your future orders so next time you should not encounter any delay. I am always open to further discussions if you feel there is anything I can do to try and help you more or if you wish to question some detail of the restrictions that pharmacies operate under, Yours Sincerely Sarah

Posted 2 months ago

“Never received product”

Helpful Report

Posted 8 months ago

Dear Shane, I am sorry that you have had to leave this review to make me aware that our delivery partners did not complete the delivery of your order. Firstly, I have arranged for a replacement order to be sent to you today by a different courier. I have also arranged for one of my customer service team to contact you and check you are happy with the action I have taken and with my explanation of events and to ask if there is anything else I can do for you. Secondly, I apologise unreservedly on behalf of our delivery partners DPD that your order was not delivered to you, despite your ordering regularly from us for number of years. I have reviewed the details of your order which was received by us on Tuesday 6th August and shipped on the same day. I can see from the tracking information supplied by DPD that they attempted to deliver your order on Wednesday 7th and Thursday 8th August and after these failed attempts the order was sent back to the local DPD depot to be prepared for return to us. I will of course be discussing this with our DPD account manager at the next performance review and asking for assurances from them that they will fully investigate to understand what went wrong and why so they can try to prevent it occurring again, Kind Regards Allan

Posted 8 months ago

“Weldrakes gets a five star rating from me everytime easy ordering nice people and best of all well priced goods”

Helpful Report

Posted 9 months ago

Dear Kathleen Berry Thank you for taking the time to leave your kind review. I notice you reviewed us with 1 star from a possible 5 which would usually only happen if our customer was dis-satisfied with the level of service we gave them. I also note that your review is a positive one and I therefore assume you intended to leave a review closer to 5 stars but I have arranged for one of my customer care colleagues to contact you so I can be sure that we dealt with your order to your complete satisfaction. Yours sincerely, Sarah

Posted 9 months ago

“I placed an order on the 07.07.24 its now 15.07.24 & the delivery still has not arrived”

Helpful Report

Posted 9 months ago

Dear Michael McCrink, Thank you for taking the time to leave your review. Please accept this message as an acknowledgement that I have noted your feedback. We will review your order details and come back to you with a full and informed response when our customer services return to work in the morning. Kind regards Shirley

Posted 9 months ago

Dear Michael McCrink I am really sorry to learn from this review that you have not received your order yet. I have immediately checked our records and can see that we received your order at 1.34am Sunday 7th July and we shipped it to you on Monday 8th July at 2.28pm via Royal Mail. I then next tried to track your delivery in the Royal Mail system which I found has not been updated since Sunday 14th July at 8.36am so clearly something has gone awry. I have contacted Royal Mail for them to start an investigation but in the meantime, to avoid you enduring any further delay, I have asked my despatch colleagues to send your order again by Royal Mail Special Delivery today which should ensure you receive it tomorrow. Obviously this will be at no charge to you and I have also arranged for one of our customer service team to contact you to discuss further and find out if there is anything else we can do to make up for the inconvenience this unfortunate incident has caused you, Kind Regards, Sarah

Posted 9 months ago

“My parcel was sent back to you because I was at work even asked put in safe place n left PIN number written on note on door”

Helpful Report

Posted 9 months ago

Dear Caroline I am very sorry to learn from this review that you are so dis-satisfied with us. I have traced your order which I can see that you placed on 24th June at 2.25pm and we dispatched on 25th June at 3.24pm. The item ordered is a fridge line and the only delivery options available are click and collect and DPD Fridge. I can see that you selected DPD Fridge. At the time of ordering our website does clearly state that this item must be stored between 2 and 8 degrees and also states that it is the customers responsibility to ensure that the product is received and stored at the correct temperature. With reference to your comment that you left a note on your door stating that your order could be left in a safe place and you left your PIN number written on that same note. At the point of dispatch an automatic email or text message is sent by DPD stating your estimated delivery time slot, and also states that orders cannot be left in a safe place and the PIN number must be given to the driver upon receipt of the order. I do sincerely apologise if we have not made this information clear enough on our website, this will be reviewed to make sure that it is clearer going forward. I hope you will consider ordering with us again in the future, as we would like to keep you as a valued customer and I have arranged for one of my customer service team to contact you and check you are satisfied with my explanation and to find if there is anything else I can do for you. Kind Regards Sarah

Posted 9 months ago

“I haven't received my order”

Helpful Report

Posted 10 months ago

Dear Paula Linda Ryan, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback. We will review the full details of your order and make a full and informed response back to you, Yours Sincerely, Shirley

Posted 10 months ago

Dear Paula Linda Ryan, I was sorry to learn from your review that you have not received your order. I started an immediate investigation into the whereabouts of your package. After liaising with our courier partners DPD, they advised that a request to leave your order in a specified safe place was received from the recipient of the pre-delivery notification on the day of delivery 20th June at 9:16 a.m. Your order was then delivered at 3:07 pm the same day and left in the safe place that was requested and, an image was taken by the driver and notification was sent to confirm delivery completion and the location of the parcel. I am pleased that following our correspondence this morning, you have located and retrieved the parcel in the specified location. I sincerely hope you find my explanation satisfactory and understand that you were able to locate your order after speaking with a member of our customer service team. Yours Sincerely, Shirley

Posted 10 months ago

“I bought 5 cetraben lotion online and was sent products that would expire within 5months. Feels like a rip off, I have not started using any of it”

Helpful Report

Posted 10 months ago

Dear Anonymous, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our customer service team return to work we will review the full details of your order and make a full and informed response back to you, Yours Sincerely, Michael

Posted 10 months ago

“Had no email to say my order has arrived”

Helpful Report

Posted 11 months ago

“I have not received my parcel yet, 10 days after i purchased it, i got my dispatched email the day after but never received an email saying go collect the order. However I have just got the email to review my order…”

Helpful Report

Posted 11 months ago

Dear liam taylor, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our customer service team return to work on Monday we will review the full details of your order and make a full and informed response back to you, Yours Sincerely, Michael

Posted 11 months ago

Dear liam taylor, Firstly, I would like to apologise unreservedly that you were not notified that your order was ready to collect from the local branch, this is well below the standard of service we aim to deliver. I regret, having investigated, this issue was caused when an update was applied to our website which briefly disabled the "Ready to Collect" emails which our branches generate when they recieve the parcel from our delivery drivers. I have spoken to my website development team, they have fixed the issue and put in additional checks so this doesn't happen in the future. I will arrange for one of my customer service colleagues to contact you to answer any questions and update you further. Yours Sincerely, Allan

Posted 11 months ago

“No email in confirmation of click and collect. You blame pharmacy and they blame you. Total lack of coordination and poor customer service.”

Helpful Report

Posted 11 months ago

Dear John Howarth Firstly, I apologise to you unreservedly for our technical fault, the service you have received from us is clearly well below an acceptable standard. By way of explanation and in no way intended as an excuse, your order was received on Thursday 2nd May at 10.27am and sent to your chosen branch of Weldricks on 3rd May. At this point an automated e-mail should have been sent to you to let you know your order was ready for collection. I regret that due to a technical error on our part, a batch of order notifications were not sent as they should be. Although this was rectified quickly once we were informed this has clearly caused frustration and inconvenience. I fully understand your frustration with us and based on your experience I have arranged for our processes for dealing with reports of technical issues to be reviewed to avoid this set of circumstances happening again in the future. I have also arranged for my customer services colleague to contact you today to do whatever they can to make amends and try to convince you to give us another chance as we very much value our loyal and local customers. Yours Sincerely, Sarah

Posted 11 months ago

“just wandering why i have to wait till tomorrow to pick my prescription up,i ordered it 2 weeks ago!”

Helpful Report

Posted 1 year ago

Dear Customer Please accept this reply as an acknowledgment that I am aware of your complaint. The colleagues that I will need to investigate it and take any necessary action for you are not currently available but I will see that they are made aware as soon as practically possible on Thursday. With an abundance of caution, I will detail below the actions that you are able to take outside of normal pharmacy opening hours to contact NHS111 for assistance, should you need that immediately; NHS 111 can help if you think you need medical help right now. You can get help from NHS 111 by using 111 online, in the NHS App or by calling 111 NHS111 can direct you to the best place to get help when your GP is closed (out-of-hours). NHS111 online is for people aged 5 and over. Call 111 if you need help for a child under 5, Kind regards, Sarah

Posted 1 year ago

“My parcel didn't arrive”

Helpful Report

Posted 1 year ago

Dear Lesley Silkstone. I am very sorry to learn from this review that your order has not been delivered so I have reviewed the details of your order which I can see that you placed at 9.51am on 21st March and we dispatched to DPD the same day. I have then reviewed the tracking information supplied by DPD which informs that your order was delivered to the address on the package on 22nd March at 12.39 and they provide a photograph to verify they did make a delivery but clearly as you have not received your item there has been some mistake on their part. I have asked my customer care colleagues to contact you as soon as possible to discuss your order so we can agree what you would most like me to do to resolve this to your satisfaction. Regarding our delivery partners, I fully appreciate that they can potentially be a weak link in our chain of getting goods from our despatch team into our customers hands and we do monitor performance and review that with them. DPD usually perform to a very high level and our experience is that they share our desire to try and deliver everything without event and in good condition. When things go wrong, we try to work with them in a partnership, sharing problems with them and trying to understand why and how something happened, rather than just making excuses and blaming them. Please be re-assured that your delivery error will be discussed actively with our DPD account handlers, Kind Regards, Sarah

Posted 1 year ago

“The lady serving at the pharmacy had zero customer services and was pretty miserable and looked like she didn't want to serve. Spoke to me like I was beneath her and due to my ethnicity spoke to me like I didn't understand English in a very slow way even though I'm born and bred here and of 50 years of age. Just presumed I couldn't understand English.”

Helpful Report

Posted 1 year ago

Dear Hemant Tailor, Thank you for taking the time to review in detail your disappointment at the service you received from my branch-based click and collect colleagues. I first must apologise to you unreservedly as I share your dismay at the standard of service you experienced. We are a family-owned business that has been serving our local communities for almost 100 years and our colleagues are also recruited from within those communities. What you experienced is well below the standards of customer service that we train our branch-based colleagues to deliver and obviously below what they would expect to receive as a customer themselves. I have already shared the details of your complaint with the line manager responsible for that branch, they also offer you their apologies and an assurance that they will review with their branch colleagues why it is important that their commitment to customer service is always demonstrated to our valued customers. I do hope that you find my actions and explanation to be satisfactory and that you are prepared to give us another chance as we all very much value our loyal, local customers, Yours Sincerely, Allan

Posted 1 year ago

“The parcel that you sent was caught by my neighbor and he is saying that my neighbor did not give me the parcel and because of that I did not receive the parcel.”

Helpful Report

Posted 1 year ago

Dear Hassan Shahid, I am very sorry having read this review that our delivery partners DPD left your parcel with one of your neighbours and you have been unable to retrieve it from them. I understand that my customer care colleagues have already contacted you by email and at your request have issued an immediate refund. I hope you are satisfied with the action I have taken but if you still wish to discuss anything please do not hesitate to contact me. I fully appreciate that our delivery partners can potentially be a weak link in our chain of getting goods from our despatch team into our customers hands and we do monitor performance and review that with them. We believe they share our desire to try and deliver everything without event and in good condition so when things go wrong, we try to work with them in a partnership, sharing problems with them and trying to understand why and how something happened, rather than just making excuses and blaming them. Please be re-assured that now we have resolved the problem for you we will next discuss your delivery with our DPD account handlers, Kind Regards, Sarah

Posted 1 year ago

“You sent the wrong product first time, I told you, you then said you would send the correct one ans sent the exact same product again.”

Helpful Report

Posted 1 year ago

Dear Phillip Donnelly, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback. We will review the full details of your order and make a full and informed response back to you, Yours Sincerely, Shirley

Posted 1 year ago

“My monthly prescription is now due and I'm still waiting for some of last months prescription at the chemist who haven't been in contact to let me know anything. I have at to cut down on my tablets because of this.”

Helpful Report

Posted 1 year ago

Dear Reviewer Please accept this message as an acknowledgement that I have noted your review. In the absence of any detail in your above review, could I please ask that you contact our complaints co-ordinator with some more details to allow us to follow up on your dissatisfaction. You can contact our complaints coordinator on complaints@weldricks.co.uk or by contacting us on 01302369121. Please be assured we will then try to do everything that is reasonable to put things right for you Yours Sincerely, Sarah

Posted 1 year ago

“I am not sure what I ordered, but it has not arrived. No delivery date given.”

Helpful Report

Posted 1 year ago

Dear Caroline Graham, Thank you for taking the time to leave your review. Please accept this message as an acknowledgement that i have noted your feedback. We will review your order details and come back to you with a full and informed response. Kind regards Shirley

Posted 1 year ago

Dear Caroline Graham, I am very sorry to learn from this review that our delivery partners DPD have not delivered your order, even though we dispatched it to you via them on the 19th December. I have traced your order in the DPD system, and I can see that the tracking shows your order was delivered on 20th December. I can also see from the tracking co-ordinates on their tracking website that your order was not delivered to your address for which I do sincerely apologise. I will of course be discussing this with our DPD account manager at the next performance review and asking for assurances from them that they will fully investigate and take some action to improve matters. I can see that one of my customer care colleagues has already contacted you and has sent out an immediate replacement order which will arrive with you tomorrow. I hope that you are happy with my explanation however if you do require any further assistance, please do not hesitate to contact me. Kind Regards Shirley

Posted 1 year ago

“I have never received my parcel. I did ring and was advised it had been delivered to a number 15 which is not my address and I cannot find that number on my street so I will never get what I ordered”

Helpful Report

Posted 1 year ago

Dear Cherie Walker, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback. Our customer service team will review the full details of your order and make a full and informed response back to you, Yours Sincerely, Sarah

Posted 1 year ago

“I am 78 and ònly wanted painkillers for arthritis surely a bit old to become addict”

Helpful Report

Posted 1 year ago

Dear Susan Heriot, Thank you for taking the time to leave your review and please accept this message as an acknowledgement that I have noted your feedback and when our customer service team and our pharmacy technicians return fully to work, we will review the details of your order and make a full and informed response back to you, Yours Sincerely, Allan

Posted 1 year ago

“Item never arrived”

Helpful Report

Posted 1 year ago

Dear mike walker, Thank you for taking the time to leave your review and please accept this message as an acknowledgement that I have noted your feedback and when our customer service team and our delivery partners return fully to work tomorrow, we will review the picking, packing, dispatch and delivery details of your order and make a full and informed response back to you, Yours Sincerely, Allan

Posted 1 year ago

Weldricks Pharmacy is rated 4.9 based on 6,458 reviews