Weldricks Pharmacy Reviews

Name: Weldricks Pharmacy
Address: Leedale House, Railway Court, Doncaster, Doncaster
Rating: 4.94

4.9 Rating 3,233 Reviews

99 %

of reviewers recommend Weldricks Pharmacy

Company Reviews

Metrics

Info

4.9

Based on 3,233 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Weldricks Pharmacy:

About Weldricks Pharmacy
Information written by the company

HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties.

We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned.

With a commitment to community healthcare and staff training we have steadily grown to over 60 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists.

While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it.

Visit Website

Phone:

08081643211

Email:

customerservices@weldricks.co.uk

Location:

Leedale House,
Railway Court,
Doncaster
Doncaster
DN4 5FB

Weldricks Pharmacy 5 star review on 20th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“just wandering why i have to wait till tomorrow to pick my prescription up,i ordered it 2 weeks ago!”

Helpful Report

Posted 4 weeks ago

Dear Customer Please accept this reply as an acknowledgment that I am aware of your complaint. The colleagues that I will need to investigate it and take any necessary action for you are not currently available but I will see that they are made aware as soon as practically possible on Thursday. With an abundance of caution, I will detail below the actions that you are able to take outside of normal pharmacy opening hours to contact NHS111 for assistance, should you need that immediately; NHS 111 can help if you think you need medical help right now. You can get help from NHS 111 by using 111 online, in the NHS App or by calling 111 NHS111 can direct you to the best place to get help when your GP is closed (out-of-hours). NHS111 online is for people aged 5 and over. Call 111 if you need help for a child under 5, Kind regards, Sarah

Posted 4 weeks ago

“My parcel didn't arrive”

Helpful Report

Posted 1 month ago

Dear Lesley Silkstone. I am very sorry to learn from this review that your order has not been delivered so I have reviewed the details of your order which I can see that you placed at 9.51am on 21st March and we dispatched to DPD the same day. I have then reviewed the tracking information supplied by DPD which informs that your order was delivered to the address on the package on 22nd March at 12.39 and they provide a photograph to verify they did make a delivery but clearly as you have not received your item there has been some mistake on their part. I have asked my customer care colleagues to contact you as soon as possible to discuss your order so we can agree what you would most like me to do to resolve this to your satisfaction. Regarding our delivery partners, I fully appreciate that they can potentially be a weak link in our chain of getting goods from our despatch team into our customers hands and we do monitor performance and review that with them. DPD usually perform to a very high level and our experience is that they share our desire to try and deliver everything without event and in good condition. When things go wrong, we try to work with them in a partnership, sharing problems with them and trying to understand why and how something happened, rather than just making excuses and blaming them. Please be re-assured that your delivery error will be discussed actively with our DPD account handlers, Kind Regards, Sarah

Posted 1 month ago

“The lady serving at the pharmacy had zero customer services and was pretty miserable and looked like she didn't want to serve. Spoke to me like I was beneath her and due to my ethnicity spoke to me like I didn't understand English in a very slow way even though I'm born and bred here and of 50 years of age. Just presumed I couldn't understand English.”

Helpful Report

Posted 2 months ago

Dear Hemant Tailor, Thank you for taking the time to review in detail your disappointment at the service you received from my branch-based click and collect colleagues. I first must apologise to you unreservedly as I share your dismay at the standard of service you experienced. We are a family-owned business that has been serving our local communities for almost 100 years and our colleagues are also recruited from within those communities. What you experienced is well below the standards of customer service that we train our branch-based colleagues to deliver and obviously below what they would expect to receive as a customer themselves. I have already shared the details of your complaint with the line manager responsible for that branch, they also offer you their apologies and an assurance that they will review with their branch colleagues why it is important that their commitment to customer service is always demonstrated to our valued customers. I do hope that you find my actions and explanation to be satisfactory and that you are prepared to give us another chance as we all very much value our loyal, local customers, Yours Sincerely, Allan

Posted 2 months ago

“The parcel that you sent was caught by my neighbor and he is saying that my neighbor did not give me the parcel and because of that I did not receive the parcel.”

Helpful Report

Posted 3 months ago

Dear Hassan Shahid, I am very sorry having read this review that our delivery partners DPD left your parcel with one of your neighbours and you have been unable to retrieve it from them. I understand that my customer care colleagues have already contacted you by email and at your request have issued an immediate refund. I hope you are satisfied with the action I have taken but if you still wish to discuss anything please do not hesitate to contact me. I fully appreciate that our delivery partners can potentially be a weak link in our chain of getting goods from our despatch team into our customers hands and we do monitor performance and review that with them. We believe they share our desire to try and deliver everything without event and in good condition so when things go wrong, we try to work with them in a partnership, sharing problems with them and trying to understand why and how something happened, rather than just making excuses and blaming them. Please be re-assured that now we have resolved the problem for you we will next discuss your delivery with our DPD account handlers, Kind Regards, Sarah

Posted 3 months ago

“You sent the wrong product first time, I told you, you then said you would send the correct one ans sent the exact same product again.”

Helpful Report

Posted 3 months ago

Dear Phillip Donnelly, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback. We will review the full details of your order and make a full and informed response back to you, Yours Sincerely, Shirley

Posted 3 months ago

“My monthly prescription is now due and I'm still waiting for some of last months prescription at the chemist who haven't been in contact to let me know anything. I have at to cut down on my tablets because of this.”

Helpful Report

Posted 4 months ago

Dear Reviewer Please accept this message as an acknowledgement that I have noted your review. In the absence of any detail in your above review, could I please ask that you contact our complaints co-ordinator with some more details to allow us to follow up on your dissatisfaction. You can contact our complaints coordinator on complaints@weldricks.co.uk or by contacting us on 01302369121. Please be assured we will then try to do everything that is reasonable to put things right for you Yours Sincerely, Sarah

Posted 4 months ago

“I am not sure what I ordered, but it has not arrived. No delivery date given.”

Helpful Report

Posted 4 months ago

Dear Caroline Graham, Thank you for taking the time to leave your review. Please accept this message as an acknowledgement that i have noted your feedback. We will review your order details and come back to you with a full and informed response. Kind regards Shirley

Posted 4 months ago

Dear Caroline Graham, I am very sorry to learn from this review that our delivery partners DPD have not delivered your order, even though we dispatched it to you via them on the 19th December. I have traced your order in the DPD system, and I can see that the tracking shows your order was delivered on 20th December. I can also see from the tracking co-ordinates on their tracking website that your order was not delivered to your address for which I do sincerely apologise. I will of course be discussing this with our DPD account manager at the next performance review and asking for assurances from them that they will fully investigate and take some action to improve matters. I can see that one of my customer care colleagues has already contacted you and has sent out an immediate replacement order which will arrive with you tomorrow. I hope that you are happy with my explanation however if you do require any further assistance, please do not hesitate to contact me. Kind Regards Shirley

Posted 4 months ago

“I have never received my parcel. I did ring and was advised it had been delivered to a number 15 which is not my address and I cannot find that number on my street so I will never get what I ordered”

Helpful Report

Posted 4 months ago

Dear Cherie Walker, Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback. Our customer service team will review the full details of your order and make a full and informed response back to you, Yours Sincerely, Sarah

Posted 4 months ago

“I am 78 and ònly wanted painkillers for arthritis surely a bit old to become addict”

Helpful Report

Posted 4 months ago

Dear Susan Heriot, Thank you for taking the time to leave your review and please accept this message as an acknowledgement that I have noted your feedback and when our customer service team and our pharmacy technicians return fully to work, we will review the details of your order and make a full and informed response back to you, Yours Sincerely, Allan

Posted 4 months ago

“Item never arrived”

Helpful Report

Posted 5 months ago

Dear mike walker, Thank you for taking the time to leave your review and please accept this message as an acknowledgement that I have noted your feedback and when our customer service team and our delivery partners return fully to work tomorrow, we will review the picking, packing, dispatch and delivery details of your order and make a full and informed response back to you, Yours Sincerely, Allan

Posted 5 months ago

“This is the 2nd time my expensive order of £180 has not been delivered by their courier company despite paying for next day delivery. I have now gone to a competitor having been ordering from wheldricks for several years. Shame”

Helpful Report

Posted 5 months ago

Dear Finlay Love, I apologise unreservedly on behalf of our delivery partners DPD that your order has not been delivered to you for the second time. I fully appreciate that our delivery partners can potentially be a weak link in our chain of getting goods from our despatch team into our customers hands and we do monitor performance and review that with them. We believe they share our desire to try and deliver everything without event and in good condition, we have regular meetings with senior managers to discuss events such as this, so when things go wrong, we try to work with them in a partnership, sharing problems with them and trying to understand why and how something happened, rather than just making excuses and blaming them. We also, regularly review our statistics on missed and failed deliveries by area to make sure the choice of courier in a particular area is the best of the options we have available to us. I do know that DPD have recently recruited hundreds of new drivers in anticipation of the Christmas and New Year peak shopping season and whilst every effort has been taken by DPD to give them sufficient training, feedback such as that you have given me in your review is incredibly useful to further improve the levels of service provided to all customers. As this has happened on more than one occasion, If you were to place another order with us, to prevent this happening again I have placed a note on your file for any future orders you place with us, so that we can dispatch using an alternate courier. If you don’t mind I have asked my customer care colleagues to contact you to discuss your order so that we can review what you would most like me to do to resolve this to your, complete satisfaction, Kind Regards Sarah

Posted 5 months ago

“Unfortunately the company you use to deliver DO NOT DELIVER the lazy drivers just dump them in an unsafe unhygienic open garage in a different postcode and I will not buy from you again. Your service and products ok just I buy goods to be delivered not to have to go searching at the base of a different block 100 yards away”

Helpful Report

Posted 5 months ago

Dear Denis Kaye, I apologise unreservedly on behalf of our delivery partners DPD that your order was left in a garage 100 yards away from your property, even though you had clearly added a safe place of to your door only. Clearly your parcel should have been delivered as you specified when placing your order. I fully appreciate that our delivery partners can potentially be a weak link in our chain of getting goods from our despatch team into our customers hands and we do monitor performance and review that with them. We believe they share our desire to try and deliver everything without event and in good condition, we have regular meetings with senior managers of our delivery partners to discuss events such as this, so when things go wrong, we try to work with them in a partnership, sharing problems with them and trying to understand why and how something happened, rather than just making excuses and blaming them. We also regularly review our statistics on missed and failed deliveries, by area, to make sure our choice of courier in a particular area is the best of the options we have available to us. I can see that for your area this is the first time we have received such a complaint. I do know that DPD have recently recruited hundreds of new drivers in anticipation of the Christmas and New Year peak shopping season and whilst every effort has been taken by DPD to give them sufficient training, feedback such as that you have given me in your review is incredibly useful to further improve the levels of service provided to all customers. I have asked my customer care colleagues to contact you to discuss your order so that we can review what you would most like me to do to resolve this to your, satisfaction, Kind Regards Sarah

Posted 5 months ago

Weldricks Pharmacy is rated 4.9 based on 3,233 reviews