Hi Lisa,
Thank you for taking the time to share your feedback. We truly value your input, as it helps us understand where we can improve.
We're sorry to hear that you found the product to be lacking in quality. Your comments are important to us, and we will certainly take them into account as we work on our offerings. It's our goal to provide items that meet our customers' expectations, and we regret that we fell short in this case.
If you have any more suggestions or if there's anything else we can assist you with, please let us know. We appreciate your feedback and are here to help.
Best regards,
Wesco Hub Team
Hi Apurv, we are terribly sorry for the unintended delay that surrounded your order. For reasons outside of our control, our logistics partner we have been using for quite some time and have successfully delivered thousands of orders every month, have had staff shortage and flooding causing delays. We sincerely apologise that your order has been delayed, we are in contact with our logistic partner to escalate the matter and priorities your order. Our team member will provide you update as they become available.
Warm regards,
Sammy
“Ordered 2 race car beds. Expensive by comparison to competitors with expensive delivery. 3 weeks later have not received items. Would not recommend nor would I reorder. Slow service should be published so a buyer selects a different provider.”
Hi Melini, we apologise for the frustrations surrounding your order. Our carrier partners, while reliable and continue to successfully deliver hundreds of orders each day, have admittedly experienced an unexpected spike in demand that is affecting delivery times. If you have already emailed our customer care team for assistance we kindly ask for your patience while we lodge an enquiry and a team member will be in touch with you to updates as they become available.
warm regards,
Sammy
