“The bed is as described and just the way we expected. While the delivery experience was terrible. The bed was delivered to over 3 different days - 3 parts of the bed separately - on Thursday, then on Friday and then on Monday late evening. The first part was just dropped next to the front door without any notifications. The promise was that sms will be sent at the day of delivery, but there were not sent. The description via the tracking link was not clear and proof of delivery was just look strange.”
Hi there, thank you for taking the time to share your feedback. We're glad to hear that the bed met your expectations, but we're truly sorry to learn about the delivery issues you experienced.
Your insights regarding the notifications and tracking clarity are invaluable to us, and we’re actively working to improve our delivery process. We appreciate your understanding and patience as we resolve these concerns.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm regards,
Wesco Hub Team.
Thank you so much for your 4-star rating of Wescohub! We really appreciate your feedback and are thrilled to hear that you found our products to be a beautiful addition to your decor and of the perfect size. It's wonderful to know that the table perfectly matches your style. We strive to provide high-quality and aesthetically pleasing items, and we're delighted that we were able to meet your expectations. If you have any further comments or suggestions, please feel free to let us know. We look forward to serving you again in the future!
Hi Barry,
Thank you so much for taking the time to leave us a 4-star rating for Wesco Hub! We truly appreciate your support and feedback.
We understand your concern about the delivery fee being a bit high and not being able to track your order. We apologize for any inconvenience this may have caused. We constantly strive to provide the best value for our customers, and your feedback will help us improve our services.
We're pleased to hear that overall, you were happy with your experience with us. We'll take note of your feedback and work towards enhancing our delivery options and tracking system.
Once again, thank you for choosing Wesco Hub and cheers to your satisfaction!
Best regards,
Jane
Thank you for your 4-star rating of Wesco Hub! We truly appreciate your positive feedback. We're glad to hear that our product was light and easy to assemble, and that you found it very nice. We strive to provide quality products and excellent customer service. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing Wesco Hub!
“I was happy with your sevice but not happy with the company you chose to deliver the product they sent half of the bed to Perth and it took 4 weeks to get my bed I have heard from other people about Hunter Express and it was all bad”
Hi Heather, Thanks for taking the time to share your feedback and kind compliments to our customer support team. Whilst a large number of our customers have had positive experiences with our delivery partners, we're sorry that you've had a less than happy one in this instance.
Your feedback will be passed onto our delivery partners.
Warm regards,
WCH team.
“Excellent customer service and response times, with super helpful staff that sought out the information I needed. Unfortunately I got no warning that my couch was being delivered until the delivery driver was 10 minutes from my house! Luckily I was able to shoot home to meet him!”
Hi Paula, we are absolutely delighted to hear that you have had a great shopping experience with us, this is greatly appreciated and it means so much. WCH
