“The Product is great!!! the kids love it.
The delivery company not so great, they couldn’t wait 5mins to be let in the gate so they left the item up against our boundary fence in the rain.”
Hi Sam,
Thank you for your review! We’re delighted to hear that the kids love the product – that truly makes our day!
However, we’re really sorry to learn about the delivery experience you had. It’s frustrating when things don’t go as planned, especially with such important logistics like getting your item delivered safely. Your feedback on the delivery timing and handling is invaluable, and we will certainly look into how we can improve this process.
If there's anything else we can do to assist you or enhance your experience, please don’t hesitate to reach out. We appreciate your understanding and support!
Best regards,
Wesco Hub Team.
“Unfortunately I received a white tripod instead of a black one, which was a bit disappointing as I wasn't informed that there were no long black in stock. After I raised rthe issue with their office admin I was offered a $25 compensation or return the lamp and a refund with be provided. I accepted the $25 rebate and am still airing for it. Took this option as I'd already ripped the box up that it was going to be too much effort to return it.”
Hi Margaret,
Thank you for taking the time to share your experience with us. We sincerely apologize for the mix-up with your tripod color and for not keeping you informed about the stock availability.
It's great to hear that our team offered you options for resolution, and I’m sorry to learn that the rebate process has taken longer than expected. Your feedback is important, and we are addressing this internally to ensure smoother communication and prompt service.
If you need further assistance or have any questions, please feel free to reach out. We appreciate your understanding and are committed to improving your experience with us.
Best regards,
Wesco Hub Team.
Hi Wai,
Thank you so much for taking the time to give us your feedback on Wescohub. We are delighted that you found our customer service to be helpful and efficient, as providing great service and making customers happy is our highest priority.
We appreciate your kind words and if there is anything else we can do for you, please don't hesitate to let us know.
Thanks again for your feedback. It means a lot to us.
Best regards,
Wesco Hub Team
“Easy purchase, questions answered promptly. delivery was prompt, however the driver just left the product under the carport without any door knock or advice that the item was delivered. I had a query about the item because the picture on the boxed item did not match the item I ordered, and whilst communication was prompt the discussion was a little frustrating. The item did not look exactly the same in reality as it did on the Website.”
Hi Maria,
Thank you for taking the time to share your feedback. We're delighted to hear that your purchase process was smooth, with prompt responses to your questions and a swift delivery.
However, we sincerely apologize for the inconvenience you experienced regarding the delivery. Your feedback about the driver not notifying you of the delivery and leaving the product under the carport has been duly noted. We will address this matter with our delivery team to ensure a more customer-friendly approach in the future.
Additionally, we understand your concern about the product's appearance not matching the image on the boxed item and the frustration it caused during our communication. We take such feedback seriously, and we're actively working on improving our product descriptions and visuals to provide a more accurate representation.
Your feedback is valuable to us, as it helps us enhance our service and offerings. If you have any further questions or need assistance with your purchase, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you better in the future.
Best regards,
Wesco Hub Team.
“Ordered quilt cover was really looking forward to receiving, Only to receive notification item not in stock/sold out. Disappointed. But they apologised and full refund given.”
“The product was excellent. Was not happy that after I paid they wanted photos of credit cards etc. the amount had already been cleared from my bank - finally they accepted the receipt they had sent me - I would use again with ground rules in place - they were quick , truck delivery people excellent”
Dear Kerry,
Thank you for taking the time to provide us with your feedback. We sincerely apologize for any discomfort caused by our payment verification process during your shopping experience. We would like to shed light on the reasons behind this procedure to ensure transparency and enhance your understanding.
To protect both our customers and our business from potential fraudulent activities, we have implemented measures to validate the legitimacy of orders and payment methods. These efforts are crucial in safeguarding your sensitive information and maintaining the integrity of our online platform. While we strive to create a seamless shopping experience, we also prioritize the security and trust of our valued customers.
Please be assured that our payment verification process is only activated in specific cases. Typically, this occurs with high-value orders or when our system flags a potential risk associated with the payment method used. By following internal company procedures, we aim to ensure the utmost security for all transactions.
We deeply regret any inconvenience caused during this verification process. Our intention is to provide a safe and secure environment for all our customers, and we continuously work towards refining our procedures to minimize any negative impact on the overall shopping experience.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your understanding. We sincerely hope to have the opportunity to serve you again in the future and provide you with an improved shopping experience.
If you have any further concerns or questions, please feel free to reach out to our customer support team. We are here to assist you in any way we can.
Thank you for your patience and feedback.
Best regards,
Wesco Hub Team.
“plans were difficult to follow. should have labelled each part with its number sticker, instead of the method you used. saying which box it was in. had to pull apart several times and reconstruct.”
Hi Kevin, we are sorry that the instructions are not clearly label and thank you for your feedback. We will pass your comments to our supplier to improve the instruction sheets. If you still have difficulty assembling the bed, please call our friendly staff, they will try to assist you the best way they possible.
warm regards,
Sammy
“My product arrived damaged as it wasn’t packaged correctly. However, I received great customer service when I called to explain what happened, offering me a free replacement.”
Hi Emily. Thank you for the review!
We’re glad to hear we could provide you with the service you deserve. Your feedback will be passed onto our team.
Warm regards,
Sammy
