“The items arrived at a good cold temperature. The quality of the items I bought were really good, with wild boar being one of my favourites. I got some in fur/feathers for my partner who is learning taxidermy and the animals were in very good condition with beautiful coats.”
“Excellent service from advice how to cook my purchase too delivery. The meat tasted fantastic. I will definitely be coming back. I would give more than 5 stars if I could.”
“With game getting harder and harder to find in bricks & mortar shops, mail order service like this are becoming more and more valuable to me.
DHL are a bit of a fly in the ointment though; they said my order would arrive between 4 & 5pm, but when I got back from the shops at 2pm, the box was on my doorstep in full view to passers-by (on a main road) and getting very warm in the sunshine. But I guess there aren't any really good professional courier services left these days.”
“Delicious products, but I had a bad experience with failed delivery, and the WMC's cavalier attitude to customer convenience.
I stayed at home all day on the specified date, in anticipation of the imminent arrival of my order, but it wasn't delivered until the afternoon of the next day, so I wasted the first day, and then had to stay pinned to the house a second time.
On arrival, the pigeon and teal I'd ordered were useable, but the saddle of hare was smelly and very bloody. The meat had been in transit for at least 2 days, in a week that's been very hot. I had to discard the hare, so the WMC refunded that cost, but they didn't offer even a partial refund on the £11.95 delivery charge, so for £9.90's worth of game bird, I paid £21.85, and incurred a good deal of inconvenience. Naturally, I'm not delighted.
FedEx, the WMC's chosen courier, is impossible for a parcel recipient to communicate with, and they didn't add the directions I supplied to the box, or transmit them to their driver. I'm not a significant WMC customer, I just place an occasional order when I want a change, but in future I'll look a bit harder in my local area for game.”
I am very sorry to hear that we have been let down by Fedex. I appreciate that you are disappointed that we didn't offer a partial refund on the delivery cost but the money we refunded you for the game bird is lost to us. Fedex do not refund us so we have lost money in refunding you through no fault of our own.
Over the last 20 years we have tried all the courier companies and I am afraid none of them are perfect (3% failures or late on average). None of them provide compensation for their failures with perishable products. We do offer a choice between Fedex and DHL but we have not found that one is better than the other.
I have sent you a gift voucher to your email address to the value of the partial refund which you could use if you wanted to try us again.
“The usually exceptionally good food, obviously a professionally run company that's proud of it's own quality. A lot of my purchases are destined for my winter feeding. Products arrive on the day specified, and in excellent codition.”
Sorry to hear about your 'bad' rabbits. It is shame that you did not contact us at the time so that we could have discussed the issues and tried to find a resolution.
We have sent you a gift voucher by email to the value of the rabbits in case you want to try us again.
“Over the years I have had quite a bit of meat from The Wild Meat Company, and have never yet been disappointed. This time round I ordered pigeon breasts, whole pigeon, and whole partridge. All were beautifully presented, beautifully butchered, and perfectly fresh. So as usual, I was very very pleased.”
