“The choice of delivery agent is questionable. A specific delivery window sent, but did not arrive. Up to 6 emails and notifications that our package was on the way when in fact it was still in the depot. Wild meat did follow up once I made contact with several phone calls. Courier was arranged with delivery agent, DHL , who then did not turn up. Instructions given to supplier that I had chosen to have it delivered 4 days later was in fact a lie. Checking on tracking my Thursday delivery was postponed until the following Monday. These were replaced and sent to an alternative address using dpd. it is questionable if I use wild meat again.probably not . A cancelled dinner, waited at the time slot given for a few hours and then dhl lied on their tracing forms, many hours lost and following Up was a job in itself. Time wasting and inconvenience. There was no compensation from the company.”
We used two delivery agents - DHL and DPD. We have tried them all and they are all questionable, so we all have to live with their questionable service levels. All we can do is offer a refund or replacement. We replaced the failed delivery and tried to provide the best service by switching courier with the replacement. Compensation via a refund was the alternative. We get no compensation from the courier so the only loser from providing the refund/replacement is the Wild Meat Company - both financially and with bad reviews!
“I would advise that you do not ask people to collect from your site. It looked run down and there was a smell that was not encouraging given you are a meat processor.
The pork was good but difficult to tell whether or not it really was Blythbugh pork as there were no markings on the skin.”
Thanks for the review. Our butchery, which was built to the highest standards as an EU licensed cutting plant (pre-Brexit) is situated inside the shell of an old farm building on our farm. The farm does look run down but the butchery certainly isn't.
I am sorry to hear about the smells. Our bins with waste meat are collected once a week using a certified contractor and I would guess that, with the very hot weather, the bins had not been collected for a week and the wind was blowing any smell your way on the day you collected your meat...
Blythburgh pork or, for that matter any meat brand, do not stamp every meat cut but if you have any concerns you could ask to see our invoices showing that we have bought Blythburgh pork or contact Blythburgh pork direct.
I'm glad you enjoyed the pork, which is the important thing.
“The meat was delivered to wrong address the ownwe of which was on holiday. When recovered only the lamb was fit to eat. When the company was contacted the response was very poor.”
“When ordering,, there were no weights on the meata alhouh the venison roast looked a normal size roast in the photos. When they arrived they were so small we needed to buy mote meat. Way too expensive for what we got,”
The weight of the 700 gram roast was clearly marked on the product when ordering and in the order confirmation email. It is also shown on the product review below.
“Order was not delivered on requested date - stayed in three days expecting delivery as promised daily by courier. Response from Wild Meat company when I asked what was happening -‘here's a full refund’!
So completely wasted my time and have no ingredients for Christmas!”
The couriers are failing us badly, but there is nothing more we can do than offer a full refund. We have already lost the value of the meat, as the courier does not refund us, and we cannot resend as all their delivery slots before Xmas are now full. We have tried all the couriers and none our perfect. Ideas for improvements welcome.
“Hi
To the point meat was ordered for delivery on a Friday and did not turn up until 5.30 Saturday afternoon and all thawed.
I had a dinner party planned and with no site of when it was to arrive….. had no choice but to order a very expensive takeaway as would certainly would not get a table of 10 on a Saturday night last minute in any restaurant.
Complained to a lady called Abigail if I recall and told it was within the 48hr window….. how does that work when was collected from you Thursday.
Regards
Mark Munday”
We regret that your delivery was delayed but we point out on our website and on your order confirmation that you should allow 48 hours for a delivery as delays by the courier do happen occasionally. The ice packs and the insulation in our meat boxes have been designed to keep the meat in fridge like conditions for 48 hours. So this means that meat packed and collected by us on a Thursday afternoon will be fine on Saturday afternoon.
“I have used this company for a while, particularly for their goat meat. However the last order of a kilo of diced goat was almost 50% bits of bone with little, if any meat on them. I felt cheated.”
“Been ordering the venison offcuts for my dogs raw feed for the past year and the quality has progressively gotten worse. Although they mention that the product can contain up to 20% fat, ive noticed that more and more of the packs contain higher percentages of fat, sometimes even visually looking around 35%! This is a grade A product and I’d hope that in the future you are more conscious of what you are filling the packs with for your future customers. I’ve since found a new supplier that’s cheaper, grade A quality and contains virtually no fat in the supply. Thank you for your service, but I’m sorry to say I will no longer be purchasing from you.”
“Ive pretty much stopped buying wild meat. It is all packed in plastic packaging which I try to avoid and game birds like partidge, pheasant etc come from english shoots which are not yet licensed and where game keepers are largely suspected of persecuting birds of prey and other predators. So overall not very environmentally friendly. I would buy venison which is wrapped in polythene. recyclable it is but in practice most is not recycled even if you think it will be. We need to stop using plastic packaging.”
Hi Paul
Thanks for the review about plastic packaging, on which we have already corresponded by email in February.
We concluded that a viable alternative to plastic/polythene wrapping currently does not exist commercially. For the benefit of others I am pasting an extract of my emailed response at the time:
"The details of our packaging and how to dispose of them are set out here: https://www.wildmeat.co.uk/pages/packaging. The plastic elements can be recycled although I appreciate that we cannot force people to recycle.
We are trying our best to use sustainable, recyclable packaging and are pleased to receive ideas for improvement."
With regard to the persecution of birds of prey, this is alleged to be a problem with the management of grouse but is rarely found with woodpigeons, wild ducks, pheasants, and partridges. There is no statutory licensing system in existence in England and Wales although those who wish to ban the hunting of game are calling for it, specifically on grouse moors where it now exists in Scotland.
Thank you for your custom and hope that we can continue to supply you with wild meat, even if it does not included some game birds.
Kind regards
Robert (Director)
