“I did not enjoy the pheasant roast it was tasteless even when added seasoning to it before roasting it, the pheasant breasts were delicious and I will order them again”
Thank you for your review. It is hard to explain why the pheasant roast was tasteless when you found the pheasant breasts delicious - as the roast has the benefit of being stuffed with wild boar sausagemeat which should add extra flavours to the pheasant meat that you liked.
Given that the weight and size of all our products are described on our website, together with an image, that judgement could have been made before purchasing.
“Wanted to try make goat curry bought what was recommended probably some of the worst cuts of meat I’ve had, it was described as cuts from the neck on shoulder, what I got was primarily ribs which make an awful curry, to sum it up I spent more on shipping then on the meat itself”
Our 'Diced goat (on the bone)' product was not described as 'cuts from the neck and shoulder'. It is described on the product page here (https://www.wildmeat.co.uk/collections/goat/products/diced-goat-on-bone) as:
"Our diced goat on the bone includes everything, including bone, gristle and fat. This combination, when cooked slow and long, provides the maximum taste and is ideal for curries and casseroles. It arrives in large chunky cubes as is traditional in many parts of the world where goat curry is an everyday staple. As the cubes are diced from a whole goat, the bone content is relatively high and the meat content is relatively low."
Shipping is free for orders over £85.
“The price paid is to high for the quality of the meat. The images and weight options are not accurate to what you end up with. I will not be using this company again. I also ordered from Dukeshill in the end and that saved our Christmas Meal.”
Thanks for the review but if the weights were not accurate you could have contacted us with some evidence at the time to give us a chance to respond. We ask customers to send photos of products and their labels if there are any concerns about the accuracy of the images and weights so that we can refund or resend.
“Disaster averted!
Looked out of window & saw box on wall outsidenear front door.
Had expected delivery but it arrived before predicted time in couriers messge. Door bell not rung.
Still looking forward to sampling wares which still in good condition due to excellent packaging.
Could have been a worse end if weather or animals got there before me!”
“Unfortunately it hasn't turned up as expected. Company a bit terse as to when it might arrive. Strange to be asked to review meat I haven't got and will have been days in transit when it arrives”
Unfortunately the courier has let us all down and, despite being their customer, we have not better information from the delivery driver or depot as to when a delivery might arrive. So apologies from us if we sound terse, but we are also in the dark. On a positive not, we always refund if the delivery is more than 24 hours late but we get no refund or apology from the courier.
“Sadly i placed an order two weeks ago and the delivery has still not been received. The Company has been good at refunding my money but there has been no gesture of goodwill for runing my dinner party. I will probably try again with an order but the Company must get their delivery service changed from DHL Express to a more reliable Company. My one star review is based on the no delivery experience only.”
The couriers are failing us badly, but there is nothing more we can do than offer a full refund. We have already lost the value of the meat, as the courier does not refund us, and we cannot resend as all their delivery slots before Xmas are now full. We have tried all the couriers and none our perfect. Ideas for improvements welcome.
The couriers are failing us badly, but there is nothing more we can do than offer a full refund. We have already lost the value of the meat, as the courier does not refund us, and we cannot resend as all their delivery slots before Xmas are now full. We have tried all the couriers and none our perfect. Ideas for improvements welcome.
I am sorry about the late delivery by the courier. Any analysis of our negative reviews on this platform will show that they are mostly about late deliveries and, despite all our efforts in trying different courier companies, they have all proved to be less than perfect with a 2-3% failure rate. It is frustrating for us all, and very costly for the Wild Meat Company.
We apologise for the courier's failure to deliver. Unfortunately the service levels with all the courier companies has dropped recently due to overloading following the collapse of one courier company, Black Friday and now Christmas peaks.
You will receive a refund or replacement order, although not many customers appreciate that the Wild Meat Company does not receive any compensation or refund itself from the courier. This is their standard policy for perishable products.
“The meat is good quality. However the delivery service is appalling. I paid extra to have a morning delivery on a specified day. I took time off work to receive it. It never came. It arrived late afternoon the following day. With regards to the extra payment for a morning delivery the company just referred me to a clause in their small print saying that refunds will only be given if 48 hours late. Shocking”
We are sorry about the late delivery. The courier companies have been struggling this week as one of them (https://www.bbc.co.uk/news/business-68238101) has gone bust overloading all the other companies, including our own (DHL and Fedex). Refunds for the value of late deliveries are provided to customers if more than 48 hours late, even though the courier company does not refund us (their customer). You have been refunded for the AM delivery premium but this may take a day or two to hit your bank account.
Sorry to hear about your 'bad' rabbits. It is shame that you did not contact us at the time so that we could have discussed the issues and tried to find a resolution.
We have sent you a gift voucher by email to the value of the rabbits in case you want to try us again.
