“Positive and reassuring experience.
Purchasing delicate stemware online had me a bit nervous, but Wineware provided regular updates throughout the delivery process.
The packaging was the most reassuring though, as the glasses were extremely well protected.
I will definitely use Wineware going forward as my first point of call.”
“Have ordered twice (non-domestic orders) and had questions both times and they were always super fast with replies and ensuring information was accurate. Will definitely use them again in future”
“Delighted with my wine rack and really impressed with the post sales support and quality of the delivery team, who where really helpful.
I also really liked the wine labels and I am really pleased to finally be able to see my wine and not randomly just find something.”
“Bought a few times from Wineware and always found them to have great customer service and exceptional delivery time, parcels always very protective and securley wrapped. They're mostly delivery glass right!!
However my last order they outdid themselves totally. I dropped their customer services an email as the glasses we have been ordering were discontinued. Lynsey, (special mention), called and had found an identicle replacements for us. Sent their bank details, paid the same day, the glasses arrived the day after. Fantastic.
Great products, secure and quick delivery and excellent customer services.”
“Chris & Team are double excellent.
It's been a pleasure to buy my Zalto and other winewares from them over the past 5-7 years and I thoroughly recommend them to those who are keen for a high quality & reliable service.”
“Amazed at the size of the box and amount of packing. Still arrived broken.
Sorry, just joking..... Glasses arrived in perfect condition.
I have used them before and will use again when my clumsy wife snaps off the stems either loading them in the dishwasher or handwashing them !”
“I love the glasses, but l don’t feel able to give a very good score as they took so long to arrive. I even had to chase them to see what was going on with my order. I ordered them on the 13th of January, and finally got them on the 11th of February.”
Hi Jan,
Thank you for your feedback, and we’re really pleased to hear you love the glasses.
I’m very sorry for the delay in delivery. Unfortunately, these glasses were out of stock when your order was placed. We emailed shortly after purchase to let you know, and then again to confirm an expected lead time of around 10–14 days while we waited for the new stock to arrive.
We always aim to be as transparent as possible when an item is temporarily unavailable, but we understand that waiting longer than expected is frustrating, especially when you’re looking forward to receiving your order. We appreciate your patience while we obtain fresh stock and fulfil your order as quickly as we can.
Thanks,
Wineware
