“Hi, so I ordered a tray of Ziwipeak canine canned diet. The delivery was quick and satisfactory. I looked at the cans immediately and noticed that they all had air in them. When I press down on the cans the lid gives.
So I sent a message via your website, clearly had my order number in the message. The guy who phoned me however, did not know what I ordered. I spent about 5-10 mins explaining what I ordered and what happened. Then he had the nerve to ask me to take the 12 cans back to Whiskers N Paws, by myself! Of course I rejected and set up for the delivery guy to come pick it up. I thought all is sorted after the phone call. But after about 15 mins, I received a Whatsapp message from a guy named Edward who asked me to send some pictures of the can food, before deciding if the delivery man will come. Then the Whatsapp message somehow got deleted from his part.
Most importantly, I have not heard back from Whiskers N Paws since the weird Whatsapp message. The delivery man picked up the cans on Friday. Should there be someone who at least reassure me that they will give me a reply by a certain date? Or offer me a replacement already?
Luckily I already ordered the replacement from another place.
Look, I ordered from Whiskers N Paws frequently. I didn’t expect the customer service to be this bad. Too much time wasting and hang out in the cold.”
