Whiskers N Paws Reviews

4.5 Rating 5,982 Reviews
90 %
of reviewers recommend Whiskers N Paws
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Phone:

25526200

Email:

CustomerCare@wnp.com.hk

Location:

10/F, Horizon Plaza, 2 Lee Wing Street, Ap Lei Chau

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Absolutely draconian return policy and uncaring customer service. We attempted to return an item within 7 days of delivery in original packaging and in "as new" condition and were denied a return. When we wrote another email explaining that they purchase had been made within 7 days of delivery, our subsequent emails went ignored and unanswered. We will never purchase anything else from this miserable, unresponsive and dishonest company.
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Posted 1 year ago
Never received item, and there is no tracking information. This was a SCAM. $40 stolen from me.
Whiskers N Paws 1 star review on 9th July 2022
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Posted 1 year ago
I placed an order May 1 and still have not received it. Today is May 25.
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Posted 1 year ago
Unsatisfying the exchange service, I live in Yuen Long how can I exchange the dog crate.
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Posted 1 year ago
This is a waste of money. None of my dog's friends or my dog, goes on the fake grass where I have sprayed this.
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Posted 2 years ago
I am still waiting for my delivery Heard from your staff that I have to pick up from a shun Fung store !! You have not mentioned this when I place the order!!
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Posted 2 years ago
still stuck in SF delivery.
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Posted 2 years ago
There’s been a recurring problem with your online system with this particular product. I’ve asked to be notified several times when the product is back in stock, and when I finally get the notification, the product is instantly out of stock again. Then, last week there was ONE pack left and I snapped it up. But I received a refund shortly without any explanation. And now I’m asked to review a product I never received.
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Posted 2 years ago
No scoop in the litter box
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Posted 2 years ago
Bad quality! My dogs got sick after eating the food brought from your store! The vet said it’s because the food is rotten!!
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Posted 2 years ago
I’ve already given a great review before. Too many times asking for the review. Please stop sending the review emails.
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Posted 2 years ago
以前送貨很準時,現在聯絡不到 Whatsapp 不回覆,公司電話不接聽 光顧了兩年,這兩個月是我最差的體驗
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Posted 2 years ago
No response regarding my further enquiries regarding the problematic delivery of a large bag of nearly expired kibbles.
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Posted 2 years ago
Nice place with doggies
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Posted 2 years ago
Dog had stained his bedding after grooming and I then realised his genital area was oozing blood.
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Posted 2 years ago
Dr.B 送貨發現曾經融雪,唔新鮮有輕微變壞
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Posted 2 years ago
Confirmed deliver on 17 Monday, but your driver didn't get the order from your company and only can arrange it in 18 May noon.  And I was emailed to your team asking the reason why it will missed but no answer, even didn't apologise the this mistake..... Here is the reply from your colleague on 18 May 10:30am Qutoe "Teresa P. (Whiskers N Paws) 18 May 2021, 10:31 GMT+8 Hello Sammi, I have checked with my Team and your frozen food is out with driver for today's delivery. He will call you before delivery. Warm regards, Teresa Whiskers N Paws" Unquote
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Posted 2 years ago
The fence couldn’t stand on the hardwood floor. But we don’t have a back yard. And we can’t get it hooked to the iron crate I bought 2 month ago.
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Posted 2 years ago
The case of kitten food cans I bought was bad or expired. I opened 3 cans from the case and they were all bad. The food was grey and hard and dry. Typically the food inside is pink and wet and soft. I sent a complaint about it to your office but am still waiting to hear if I can get a refund or a new case of cans that is not expired. I want to order more cat food from you but if I have to worry about whether the can food is expired and may make my cats sick then I will not buy from you any more.
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Posted 2 years ago
Whatever I wrote on the order or here my feedback or talked to your staff over the phone, the problems has never been improved. Very disappointed.
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Posted 2 years ago
Whiskers N Paws is rated 4.5 based on 5,982 reviews