“Good service.
As I specially mentioned on the dog food cans condition. They made special wrapping with bubble wraps on the cans. Really cares about customers request.”
“A lot of stuff on the website has been out of stock for some time. Would be better to take it down if you’re not planning to stock again or in the near future as it’s a bit annoying spending a while scrolling through hundreds of out of stock products. Otherwise everything is wonderful. Great speed on delivery and lovely products.”
“Can the deliverer be more friendly? Since every time just one missed call , even I call back immediately still cause very rude reaction. Thanks a lot”
“Always quick delivery with goods nicely packed. Very good and efficient service. I also love the variety of quality products you offer. I notice that for dog wet food in tins or small cartons (like the Open Farm Turkey Stew I bought or Applaws cans), you often sell in a pack of 4 of the same flavor. It would be even better if you could allow purchase of assorted flavor (e.g. I could buy 2 turkey stew+2 chicken stew).”
“The dog food is quite fresh and the best before date is in year 2022, that's great. However I would love to buy a 10kg package for my pup, it costs GBP 45 in the UK, I think that would be affordable for having a puppy right? Would you consider about import that into your shop? Thank you so much.
The staff Miss Billie Wan was so polite and kind, I appreciate her help.”
“Promised to deliver my order on 14th which however,forgot. Worse you never informed.I had to call the next day to complain and then was told me delivery would be made on Monday 18th. Luckily I still had a few days supply to feed my dog. I am very unhappy about this.”
