“Always great service whether in the store or something ordered online. Not the cheapest , but love the service, the variety of products and the always friendly helpful staff.”
“Too many items always out of stock. And we wonder where is the friendly delivery guy who usually delivery to Tai Hang, he was very nice and my dog like him too.”
“The case of kitten food cans I bought was bad or expired. I opened 3 cans from the case and they were all bad. The food was grey and hard and dry. Typically the food inside is pink and wet and soft. I sent a complaint about it to your office but am still waiting to hear if I can get a refund or a new case of cans that is not expired. I want to order more cat food from you but if I have to worry about whether the can food is expired and may make my cats sick then I will not buy from you any more.”
“Goods were supposed to arrive Wednesday afternoon but they came a day early. It was lucky we have someone at home to collect them.
Also, the delivery date of our last order was different from what we were told in email.”
“It's always a pleasure shopping online with WNP! Customer service is on point and the delivery man is always friendly. Thank you for your continued reliability!”
“Would be great to notify me of out of stock items sooner instead of on the day of delivery. Also please sync stock levels accordingly so out of stock items are reflected online. Great CS follow up though”
