“Sent goods that were marked (looked to be pen marked on the leg pocket) returned as faulty / damaged and I was required to pay for return postage - poor customer service and practice by Wolsey.”
Hi Dene, I am very sorry for your experience. Please note as soon as we were made aware of this, we contacted you to apologise and to confirm you would not be deducted any returns fee, which you were not. I hope you received this email. Thank you
“Hi, I would have given 4 star but based on my current situation with a n outstanding order i have gone for 2, i placed 2 seperate orders on 5th July, the second order arrived but i'm still waiting for the first.
I have been in contact with yourselves regarding the status of the order, and been told it is an issue with the courier. I don't believe i should have to wait for this to be resolved and that a new order should be dispatched asap, it could take days for this to be resolved!”
Hi Simon, I am sorry if you had trouble with the delivery, to help us understand further can you please provide further details to us via email customerservice@wolsey.com. Thank you
Hi Gordon thank you for your review, please note our longest leg length is 33". if you would like to discuss further, please contact us at customerservice@wolsey.com
“Hi there. Thanks for asking. I left a note with my return. I already have 2 pairs of the trousers I ordered. Unfortunately this pair appears to have been mislabelled. They were 2 inches smaller in the waist and thigh and 2 inches shorter too. Seems the quality control guys let you down on this occasion. I am disappointed and uncertain whether to try to re-order this item. I love the brand in general but this was a bad experience.”
Hi Tim, thank you again for your feedback. We have replied to you in more detail separately to resolve. Anything else we can help with, please do not hesitate to contact us.
“Poor quality product. I have worn these sweat pants once and one of the silver rings has come off. As this cost £95 I am very disappointed! My order number is WLY1123484”
“I’ve had the coat from October. Design and fit is lovely. However severe bobbling all along the arms of the coat. Prior to Christmas I’d used the coat 2/3 a week and it’s not been dry cleaned, so I have to say I’m really disappointed in the quality considering I’ve not used it much. A coat of this cost should maintain a lot longer.”
“Bought a cardigan at a huge discount but would’ve been disappointed at full price. The stitching in places wasn’t great for a company that is steeped in history and carries a royal warrant.
The item also smelled of smoke. Not sure if it was a previous return or it was the packaging; but it wasn’t pleasant.”
“Size description online is poor, there is no physical shop to try on the clothes, and there is no free exchange when i realised that the size was too small. Was advised to return and order again if i wanted to change the size, which meant more hassle and paying for postage twice. Returned instead without re-ordering.”
“The item has been sent back by the delivery company. The emails had gone in my spam folder so didn’t receive any missed delivery messages. Could I have it resent please.”
English