“I ordered 2 sizes. A large and an XL. The L was much bigger than the XL so none were any good then I had to spend £5 to return the items ! Disappointed”
Hi Byron, thank you for your feedback and I am sorry the sizing was not suitable for you. I can see you had a conversation with our customer service team and they will be in contact with you
“I would love to be a Wolsey customer. The products look great. Unfortunately my item has never arrived and there seems to be very little effort in getting to the bottom of this. Please update me on my order.”
“I ordered a jacket on November 29 and it still hasn’t arrived. I’ve chased numerous times and not had an update on why it’s not arrived in over a week. This is terrible customer service. Please get to the bottom of this asap or process a full refund.”
Hi Dave, Thank you for allowing me to resolve this with you and again I can only apologise for the issues with the courier. We hope to see you again soon
“Sizes in guide not reflective of the garment that arrived - having to pay for the privilege to return an item that you wouldn’t exchange leaves a bad taste I won’t be shopping again.”
“I bought some trouser twice! The first pair had a fastener come loose but I liked the fit I sent them back. I then ridiculously bought the trousers again and the fastener was loose again! I’m not sure if they sent me the same pair back to me but as the metal fastening came loose this morning after putting them on for the first time and I naively threw out the delivery pack and return form back a couple of days ago ancut the label out this morning
I blame myself in part for buying the same low quality trousers. However pretty shocking that a company with a royal mark makes either a) low quality stuff and b) sends the same faulty trousers out
Very unhappy”
Hi Paul, thank you for leaving this review, we did message you directly regarding an incident with our couriers and all is now rectified. We apologise for any inconvenience caused
“Hi Nikki, nothing against Wolsey, but I haven’t received my parcel, DPL said there was no one in, and have returned it the post office, I work 6:30 in the morning and get back around 7:00 and can not collect, so haven’t received my order”
“I’ve still not received my order despite ordering it on 26th December. I’ve also sent you a message that you’re not replied to. Can you please tell me when I’ll get my order?”
Hi Alex, we can only apologise that we experienced an isolated incident with our couriers that has affected a number of customer orders. This is not what we try to achieve for our customers at all. We have contacted you with regards to an expected delivery date. Please accept our sincere apologies for any inconvenience caused.
Hi David, we can only apologise that we experienced an isolated incident with our couriers that has affected a number of customer orders. This is not what we try to achieve for our customers at all. I can see the replacement parcel was delivered to you. Please accept our sincere apologies for any inconvenience caused.
“Order did not ship when it should have, and to this day (Jan 3rd), the courier is showing expected delivery as December 32st.
No reply from Wolsey customer service on this, so the next step will be issuing a chargeback via my bank.
This was my first order with Wolsey, and safe to say it will also be the last - an awful experience.”
Hi Chris, we can only apologise that we experenced an isolated incident with our couriers that has affected a number of customer orders. This is not what we try to achieve for our customers at all. I can see the replacement parcel was delivered to you. Please accept our sincere apologies for any inconvenience caused.
“The purchase and delivery of products was quick and easy, but the actual quality of goods was very disappointing indeed. I was surprised at just how poor the 'commuter coat' was, as in the photos it looked like a good piece, if the RRP of £350 was anything to go by. Would £87 actually prove to be a bargain? Sadly, no it wasn't. The fabric felt plastic-like, it offered very little wool content (less than 10%) for a winter coat, which meant the synthetic content was way above average. The inner lining was poorly stitched and the inner pocket had already ripped open. I'm not sure whether this was made in Turkey or Thailand, but for Wolsey to have a Royal Warrant nowadays is practically fraud. Please improve! Please bring manufacturing back to the UK and make your products worthy of ownership.”
“One item failed to turn up and still trying to resolve with customer services who have been responsive but a week on and i am still awaiting how they plan to proceed.
Happy with the items I did receive just the delivery / packaging process seems poor..”
English