Hi there, thank you for your overview, its really appreciated. Please view our returns policy If this is required. If you have any sizing questions for future orders, please do not hesitate to contact us at customerservice@wolsey.com
Hi James, thank you for your review, this is really appreciated. For orders £100 or over, there is no delivery charge. For returns, we give options for customers to use our DPD portal, or they can arrange by their own means. If you would like to discuss this further, please contact us at customerservice@wolsey.com thank you
Hi Sean, thank you for taking the time to leave this review, we appreciate it. I can confirm that your parcel has made its way through our returns process and the funds were sent back to you within our returns T+C's. If you would like to discuss this return further, please contact us at customerservice@wolsey.com
“Decent enough quality and the service was good, only down side is the expensive delivery and returns costs, if something isn’t quite right it’s pretty much a tenner down the drain, other companies charge for returns but a far more reasonable cost of postage especially where it was in my case a very small/light item, this will factor into my shopping there again or not”
Hi Greg, thank you for your honest feedback, we do appreciate this. Please know you can use your own means to return items if this was a more suitable option. If you would like to discuss further please do contact us at customerservice@wolsey.com
“Products were great and fast delivery but was really surprised about the tax and customs which made the purchase more than 60% higher as I’m not a UK resident. Have bought several goods from other UK shops and never experienced this level of excess costs.”
Hi Ulrik, many thanks for your review. Brilliant to hear you think the products are great and fast delivery. Unfortunately we have no control over customs charges, policies and practices and as these vary from country to country we do recommend on our website that our customers seek advice from local customs offices before placing an order. Please check your inbox for an email from us. Thank you.
“Deducting money from a refund for postage which is more than the cost of getting it posted in the first place is actually scandalous. Will not be buying your products again”
“The fits on my last few orders have been inconsistent. I like the brand and quality but I could do with sending my last order back or changing to a smaller size.
My previous order was the same side but fitted a lot better”
“Quick shipping. Not too many emails. Only problem was poor quality — one of the tops developed a hole after one wear and not with any particularly stress on the jumper. Just wearing it around the house.”
“I’ve had two pieces from Wolsey now and although the look good initially and in photos, the quality isn’t great. Trousers crease easily and tops fade indicating low quality fabrics are being used. This isn’t great as the prices are fairly steep so would expect better.”
“Service was as expected only negative is the item was too big, so I have had to return - the quality of the product was great - I’m wanting to try the smaller size just reluctant due to the return costs if this item is then to small - dilemma”
“Shopping experience was great and the price was even better. Sadly I ended up returning my item but even that was a simple and easy process. I would say however that the quality and the fit of the coat I purchased was lacking.”
“The experience of shopping was straight forward, the website looks great & items arrived on time. I'm not sure if the quality of the product reflects the regular price point, I bought 4 items on sale which I was happy with but I think had I paid full price I'd have expected a better cut & quality.”
“The cord shirt I bought was too short in the sleeves but to charge 4.99 to return the item is not on.. It was the first time I used Wolsey, probably the last.”
“Extremely quick delivery which was great. The trousers are perfect too, other than being too long, so needed them taken up. It would have been good to have been offered a couple of different lengths when I ordered.”
English