Zala Hair Reviews

Name: Zala Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 3.11

3.1 Rating 145 Reviews

47 %

of reviewers recommend Zala Hair

3.1

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

Zala Hair 5 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“No one has shipped my order or even resolved to my various emails”

Helpful Report

Posted 9 months ago

Hi Andrea, Thank you for your review. Upon checking, we do show a member of our team has been in contact with you via email to provide you with further assistance. Warmly, Zala Hair Support

Posted 9 months ago

“I'm upset I paid 30 for overnight shipping and was told it would arrive by Sat and nothing yet”

Helpful Report

Posted 9 months ago

Hi Nicole, Thank you for your review. A member of our team has contacted you via email to provide you with further assistance. Warmly, Zala Hair Support

Posted 9 months ago

“Hi. I have not received my hair halo yet. Also can’t track it’s location. I would suggest you don’t send review emails until people have received their goods or can at least track where they are at.”

Helpful Report

Posted 10 months ago

Hi Marcelle, Thank you for sharing your feedback with us. So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this. Warmly, Zala Hair Support

Posted 10 months ago

“I was very disappointed . The packaging was not the usual packaging. It was in the plastic hanger and shoved in a post bag. I expected to have the original packaging with the treatment shampoo like you used to send. I was going to buy more extension but not any more . This is not cheap I expected better service.”

Helpful Report

Posted 10 months ago

Hi Rachael, Thank you for sharing your feedback with us. So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this. Warmly, Zala Hair Support

Posted 10 months ago

“color matched me and was completely wrong can’t use them.”

Helpful Report

Posted 10 months ago

Hi Casey, Thank you for sharing your feedback with us. So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this. Warmly, Zala Hair Support

Posted 10 months ago

“Terrible service, I’ve been waiting 6 weeks for my extensions and they still have not arrived and no refund or resolution offered”

Helpful Report

Posted 10 months ago

Hi Jenny, Thank you for sharing your feedback with us. We're sorry to hear this. Jenny, please reach out to us at support@zalahair.com. We'd like to help you further with this. Warmly, Zala Hair Support

Posted 10 months ago

“The hair did not match the picture and I have to reschedule my appointment I’m devastated”

Helpful Report

Posted 10 months ago

Hi Dacey, Thank you for sharing your feedback with us. We're sorry to hear this. Dacey, please reach out to us at support@zalahair.com. We'd like to help you further with this. Warmly, Zala Hair Support

Posted 10 months ago

“I don't know yet I'm still waiting for my order you canceled my last order , not very happy about that.”

Helpful Report

Posted 10 months ago

Hi Sandra, Thank you for your interest in Zala! So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this. Warmly, Zala Hair Support

Posted 10 months ago

“The tracking link is not working and it has taken 4 days on Express delivery and have not received any update yet.”

Helpful Report

Posted 10 months ago

Thank you for your interest in Zala! So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this. Warmly, Zala Hair Support

Posted 10 months ago

“I’ve been trying to contact literally anyone or your customer service for the last 2 days and no one is responding. I got charged for a purchase I did not make and I need it canceled and refunded!”

Helpful Report

Posted 10 months ago

Dear Samantha, Thank you for reaching out to us and we're sorry to hear this. Samantha, we have reached out to you by email and look forward to resolving this for you. Warmly, Zala Support Team!

Posted 10 months ago

Zala Hair is rated 3.1 based on 145 reviews