Yard Direct Limited Reviews

Name: Yard Direct Limited
Address: Unit 5, 2 Glen Tye Road, 2 Glen Tye Road, Stirling, Stirling
Rating: 4.87

4.9 Rating 109 Reviews

97 %

of reviewers recommend Yard Direct Limited

4.9

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01786 357252

Email:

sales@yarddirect.com

Location:

Unit 5, 2 Glen Tye Road,
2 Glen Tye Road,
Stirling
Stirling
FK7 7LH

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Yard Direct Limited 5 star review on 26th February 2025

Alan Garbett

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered two Velux Windows with Recessed Tile Flashing kits. Initially the sales team were very helpful and organised for our order to be despatched in time to meet the needs of our building contractors. Unfortunately, the order arrived with only one flashing kit, from that point on the sales aftercare went downhill. There didn't seem to be any urgency to find out if the courier could find the missing part of the delivery, and were extremely unhelpful, they weren't able to send us an exact replacement and only had an 'old' flashing kit available, box was a bit battered and it had been hanging around for a bit but should be fine inside (their words). It took far too long for the replacement to be despatched / arrive, the contractor had already fitted the first window with the recessed fitting, time and the weather were against us, but Yard showed no care for our plight, nor the additional cost we were incurring due to their ineptitude. We weren't offered any compensation for the stress, inconvenience, additional cost or delay they caused, company policy is that they "don't give compensation". We recieved a refund for the difference in cost of the two flashing kits (£38.38), but the stress and anxiety caused was immeasurable. I wouldn't say not to use this company, but I would say be very cautious, order your items well in advance to avoid last minute disasters like ours.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to share your feedback, feedback is very valuable to us good or bad. I am disappointed to hear your experience with us was less than stellar. A possibility of what we think has happened here is the courier we use misrouted the original flashing on your order, which unfortunately as annoying as it is, this does happen on the odd occasion but it usually gets delivered eventually with a slight delay. This is not the experience we like to give to our customers and I do apologize if you felt like you weren't looked after properly from our team here at YARD, this isn't the norm and be assured this will be looked into. Again, thank you for choosing YARD. Kind Regards, Rory - Head Of Marketing

Posted 5 months ago

Yard Direct Limited is rated 4.9 based on 109 reviews