Yellow Octopus Reviews

Name: Yellow Octopus
Address: 87 Chifley Drive, Preston, Victoria
Rating: 4.77

4.8 Rating 3,609 Reviews

96 %

of reviewers recommend Yellow Octopus

4.8

Based on 3,609 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0449920225

Email:

hello@yellowoctopus.com.au

Location:

87 Chifley Drive,
Preston
Victoria
3072

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Yellow Octopus 5 star review on 12th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was excellent but packaging and presentation was extremely poor.”

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Posted 2 years ago

“Still waiting to receive the goods, so unable to rate..”

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Posted 2 years ago

“Not strong enough to blow much away. Not recommended.”

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Posted 2 years ago

“Poor communications”

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Posted 2 years ago

“Most of the items in the photo on the website were replaced by something much cheaper... the hamper received was really different than the one I purchased.”

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Posted 2 years ago

“Mug arrived with cracks so was given full refund as no replacement was available. Customer service was great, product was slightly disappointing”

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Posted 2 years ago

“Got a few goodies. The fart cushion exploded instantly and we’re still waiting for the promised replacement (organised 31/5). The Sloth key ring was poor quality and broke on day 2. I didn’t even bother asking for replacement. The Shark tooth toy fell apart also, but I fixed it myself. The rest of the goodies is still ok. Won’t recommend. Sadly.”

Helpful Report

Posted 2 years ago

Hi Ariane, Sorry to hear that your replacement had not arrived yet, we will be investigating to see what has happened to it. In the meantime we will be contacting you regarding a new replacement, so keep an eye on your inbox :) Kind regards, Yellow Octopus Customer Service

Posted 2 years ago

“Not wrapped in package at all, tag missing from one item and bag ripped with dirt damage to one of the items. Very poor packing and shipping.”

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Posted 2 years ago

Hi there, We're sorry to hear that you received your items dirty, and some without tags. If you could please contact at hellow@yellowoctopus.com.au we will be happy to sort this out for you. Kind regards, YO Customer Service

Posted 2 years ago

“Had to collect this from the post office and this meant I couldn't get it until days later. Why not just leave it at the front door?”

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Posted 2 years ago

Hi there, Sorry to hear the delivery missed you. The signature requirement is automatically applied to all of our parcels as we have had issues in the past with parcels going missing and we don't want anyone to miss out. You can have the parcel sent to your workplace in future which may help. Sorry again for the inconvenience. Kind regards, Yellow Octopus Team

Posted 2 years ago

“We were certain we filled in the address where it was to go yet I had it sent back to me! I feel you should have checked as the address was definitely on it. So I missed my sisters birthday and had to pay express post.... so that was a Saturday it got there 3 days late 🤔😕 Greeting card was great.”

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Posted 3 years ago

Hi Lynda, I'm sorry to hear there was an issue with the delivery address. Our delivery labels automatically print and don't get amended by our staff so I'm not sure how the address would have been altered. You can see the delivery address entered on the shipping confirmation email. If you have any further questions, please contact us on hello@yellowoctopus.com.au so we can investigate further. Kind regards, Yellow Octopus Team

Posted 3 years ago

“I was really disappointed to see the amount non-recyclable resources used in the packaging in the box. While happy with the products I would be unlikely to buy from Yellow Octopus again until plastics and non-sustainable packaging was discarded.”

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Posted 3 years ago

“Mug was discoloured and sound effects were muffled, kind of sounded like water damage”

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Posted 3 years ago

“The quality of what I bought is ok at best and the customer service could be better. A better returns system is needed”

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Posted 3 years ago

“Description of the purchased item on the Yellow Octopus is misleading in that it would seem it can be used in a conventional oven, whereas upon delivery and reading the instructions it is clear it cannot. Very disappointing!”

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Posted 3 years ago

“Very disappointed, advertising Trump/America stickers and there was 4 Trump stickers, it's the only reason I wanted them.”

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Posted 3 years ago

Hi Jason, These don't seem to be a product we stock, but I can see that we do have an order for the Trump Car Window Decal from you. Hopefully you got that and you're happy with it! If you think you have received the wrong product or have any questions, please email us at hello@yellowoctopus.com.au so we can investigate this further for you. Kind regards, Yellow Octopus Customer Service Team

Posted 3 years ago

“Duff mints were a disgrace, so bloody small, so bloody dear! Very annoyed, picture on the website was so misleading”

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Posted 3 years ago

“The product did not assemble as expected.”

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Posted 3 years ago

Yellow Octopus is rated 4.8 based on 3,609 reviews