Yellow Octopus Reviews

Name: Yellow Octopus
Address: 87 Chifley Drive, Preston, Victoria
Rating: 4.76

4.8 Rating 3,623 Reviews

96 %

of reviewers recommend Yellow Octopus

4.8

Based on 3,623 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0449920225

Email:

hello@yellowoctopus.com.au

Location:

87 Chifley Drive,
Preston
Victoria
3072

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Yellow Octopus 5 star review on 22nd January 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am reaching out to express concern about the quality of communication. There was confusion regarding timelines, and updates were irregular . This created uncertainty throughout the process. I hope my feedback will support internal improvements. Thankfully, RESORUS offered the help that resolved my concern.”

Yellow Octopus 2 star review on 13th October 2025

Helpful Report

Posted 2 months ago

“I was alarmed when the deposit I made failed to reflect in my account. At first, I thought it was just a technical delay and decided to wait, but nothing improved. The lack of clear guidance from the company made me more anxious until Resorus handled the situation and got it resolved.”

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Posted 2 months ago

“I was stuck in a nerve-wracking situation, clueless about what to do. Then I came across resorus.com through online buzz and decided to give them a shot. Their team got back to me quickly, listened to every detail, and patiently worked through my issue. They turned my stress into relief!””

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Posted 2 months ago

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Posted 2 months ago

“I faced repeated setbacks that drained my patience. Resorus.com stepped in, listened kindly, and studied the problem thoroughly. Their prompt actions and reliable updates ensured a smooth resolution.”

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Posted 2 months ago

“I expected a bigger jar; it's way too small and disappointing.”

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Posted 2 years ago

“Not delivered to home”

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Posted 2 years ago

Hi Caroline, Our parcels are sent via AusPost and require someone in attendance to accept the parcel. This is to ensure the safe delivery of all parcels. It is taken to the local post office for safe keeping until it can be collected. We apologise for any inconvenience that may have occured due to this. Kind regards, YO Customer Service

Posted 2 years ago

“Your service was great but the product was very disappointing. The dance images pixilated badly on the tv suggesting it was possibly meant for a small screen not a large one. If I had known that I wouldn’t have bought the product”

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Posted 2 years ago

“Ordered something and now it's been 2 months now started making queries mid January told its takes 30 days for the postal service to provide feedback on where the parcel is. Very frustrated now don't think I will be buying from here again.”

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Posted 2 years ago

“Parcel came after Christmas”

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Posted 2 years ago

“Sadly a Christmas gift was left out of the package and is out of stock when I wanted a replacement which is refunded but still not ideal”

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Posted 2 years ago

“Website said 10 working days to arrive and it took 12 meaning it missed the event I bought it for. It also arrived in a smashed box. Wouldn’t recommend this buyer despite how cheap it was. Buy from someone local.”

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Posted 2 years ago

“Way ro long for delivery Spent a week before sent via post Missed Xmas Very disapointed”

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Posted 2 years ago

“Disappointed that I haven’t received my order yet”

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Posted 3 years ago

“Communication regarding delivery very poor .and not delivered on time .As this was a birthday gift this was very disappointing . Don’t know if I would order again”

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Posted 3 years ago

Hi Shereen, Thank you for your review, and sorry to hear that you had a negative experience. We have reviewed your order and found that after being shipped on a Monday, and was collected from the post office on the Friday. If you could contact our customer service team at hello@yellowoctopus.com.au to let us know of any issues with the order, our staff will be happy to resolve any problems. Kind regards, YO Customer Service

Posted 3 years ago

“Purchased as box showed anchor recieved without anchor.I rang and said only reason purchased as my son joining navy and the anchor resembled that.I was told its pot luck some have it some dont.Lady was quite rude.I said maybe you shouldn't advertise with anchor on and change your add..Couldnt exchange as I would not have had time to get anything else.So very dissapointed”

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Posted 3 years ago

“After purchasing this item I then found that it was half the price everywhere else. I will make sure I do my homework before I use yellow octopus again.”

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Posted 3 years ago

Hi Sandra, We price our items as competitively as we can, but sadly we cannot match larger companies that can greatly discount items. We do offer a 100 day money back guarantee on returns, so please contact our team at hello@yellowoctopus.com.au, and they will be able to let you know to procees :) Kind regards, YO customer service

Posted 3 years ago

“Delivery took too long to come. Missed both Christmas and a subsequent birthday.”

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Posted 3 years ago

“Note received - Unfortunately still not received and the anticipated delivery date has been given as 29th December despite the order being received by the courier on 7th December. It was purchased for a secret Santa and will not arrive in time so has wasted my money.”

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Posted 3 years ago

“not yet received & email contact process to resolve issue doesn't work. apparently not due to arrive until 24 dec. very slow, will be 18 days since "despatch."”

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Posted 3 years ago

Yellow Octopus is rated 4.8 based on 3,623 reviews