Yellow Octopus Reviews

Name: Yellow Octopus
Address: 87 Chifley Drive, Preston, Victoria
Rating: 4.77

4.8 Rating 3,609 Reviews

96 %

of reviewers recommend Yellow Octopus

4.8

Based on 3,609 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0449920225

Email:

hello@yellowoctopus.com.au

Location:

87 Chifley Drive,
Preston
Victoria
3072

Write Your review

Tell us how Yellow Octopus made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yellow Octopus 5 star review on 12th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I expected a bigger jar; it's way too small and disappointing.”

Helpful Report

Posted 5 months ago

“Not delivered to home”

Helpful Report

Posted 11 months ago

Hi Caroline, Our parcels are sent via AusPost and require someone in attendance to accept the parcel. This is to ensure the safe delivery of all parcels. It is taken to the local post office for safe keeping until it can be collected. We apologise for any inconvenience that may have occured due to this. Kind regards, YO Customer Service

Posted 11 months ago

“Your service was great but the product was very disappointing. The dance images pixilated badly on the tv suggesting it was possibly meant for a small screen not a large one. If I had known that I wouldn’t have bought the product”

Helpful Report

Posted 1 year ago

“Ordered something and now it's been 2 months now started making queries mid January told its takes 30 days for the postal service to provide feedback on where the parcel is. Very frustrated now don't think I will be buying from here again.”

Helpful Report

Posted 1 year ago

“Parcel came after Christmas”

Helpful Report

Posted 1 year ago

“Sadly a Christmas gift was left out of the package and is out of stock when I wanted a replacement which is refunded but still not ideal”

Helpful Report

Posted 1 year ago

“Website said 10 working days to arrive and it took 12 meaning it missed the event I bought it for. It also arrived in a smashed box. Wouldn’t recommend this buyer despite how cheap it was. Buy from someone local.”

Helpful Report

Posted 1 year ago

“Way ro long for delivery Spent a week before sent via post Missed Xmas Very disapointed”

Helpful Report

Posted 1 year ago

“Disappointed that I haven’t received my order yet”

Helpful Report

Posted 1 year ago

“Communication regarding delivery very poor .and not delivered on time .As this was a birthday gift this was very disappointing . Don’t know if I would order again”

Helpful Report

Posted 1 year ago

Hi Shereen, Thank you for your review, and sorry to hear that you had a negative experience. We have reviewed your order and found that after being shipped on a Monday, and was collected from the post office on the Friday. If you could contact our customer service team at hello@yellowoctopus.com.au to let us know of any issues with the order, our staff will be happy to resolve any problems. Kind regards, YO Customer Service

Posted 1 year ago

“Purchased as box showed anchor recieved without anchor.I rang and said only reason purchased as my son joining navy and the anchor resembled that.I was told its pot luck some have it some dont.Lady was quite rude.I said maybe you shouldn't advertise with anchor on and change your add..Couldnt exchange as I would not have had time to get anything else.So very dissapointed”

Helpful Report

Posted 2 years ago

“After purchasing this item I then found that it was half the price everywhere else. I will make sure I do my homework before I use yellow octopus again.”

Helpful Report

Posted 2 years ago

Hi Sandra, We price our items as competitively as we can, but sadly we cannot match larger companies that can greatly discount items. We do offer a 100 day money back guarantee on returns, so please contact our team at hello@yellowoctopus.com.au, and they will be able to let you know to procees :) Kind regards, YO customer service

Posted 2 years ago

“Delivery took too long to come. Missed both Christmas and a subsequent birthday.”

Helpful Report

Posted 2 years ago

“Note received - Unfortunately still not received and the anticipated delivery date has been given as 29th December despite the order being received by the courier on 7th December. It was purchased for a secret Santa and will not arrive in time so has wasted my money.”

Helpful Report

Posted 2 years ago

“not yet received & email contact process to resolve issue doesn't work. apparently not due to arrive until 24 dec. very slow, will be 18 days since "despatch."”