Yellow Octopus Reviews

Name: Yellow Octopus
Address: 87 Chifley Drive, Preston, Victoria
Rating: 4.77

4.8 Rating 3,609 Reviews

96 %

of reviewers recommend Yellow Octopus

4.8

Based on 3,609 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0449920225

Email:

hello@yellowoctopus.com.au

Location:

87 Chifley Drive,
Preston
Victoria
3072

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Yellow Octopus 5 star review on 12th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased sausage roller. Disappointed did not roll the sausages. Would not recommend this product. Sorry.”

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Posted 7 months ago

“When the microscope arrived, the reflective mirror would not attach to the arms that should hold it, as it appears that one of the arms is broken. The reflector was not attached when the parcel arrived and I haven’t been able to make it stay attached. Please send instructions as to where I should return the parcel. I have also left a message on your message bank. Rosslyn Gilbert”

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Posted 8 months ago

“Very few products to choose from. I was given a gift card by a friend and it's taken me two years to find something vaguely useful. But the product I bought is such bad quality my children can't even make use of it.”

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Posted 9 months ago

“Waited weeks to come then burst in half hour.”

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Posted 9 months ago

“🚩Horrendous company🚩 The glasses arrived smashed but the outter packaging was somehow fine... TWICE! It literally looked like somebody packed already broken glasses...”

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Posted 9 months ago

“its been more 3 weeks since i have purchased this but still hasnt arrived”

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Posted 11 months ago

Hi there, Sorry to hear that your order hasn't arrived yet. Australian parcels usually take 5-8 business days to arrive with standard postage, but we can see that your parcel is going to NZ. NZ international postage usually takes about 15-20 business days. This is due to flight restrictions and customs processessing. If you have concerns regarding your parcel, please contact our customer service team via our email, hello@yellowoctopus.com.au and they will be happy to assist you. Kind regards, YO team

Posted 11 months ago

“I didn’t get the right gift and I haven’t had any help from customer service”

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Posted 1 year ago

Hi Jarrod, Thank you for your review. We have checked our records, and found that we replied to both emails that you sent to us. We have requested that a picture of the incorrect item be sent so we can show our printers of the error that was made, so we can then sort out a replacement to you. If you can please reply to either one of the emails that we have sent with a photo of the incorrect item, we will be happy to sort out a replacement for you and get it sent to you asap. If you have any furtehr questions, please contact us at hello@yellowoctopus.com.au, or call us on (03) 8684 9079. Kind regards, YO Customer Service

Posted 1 year ago

“No communication when emailing over 3 times about my purchase from this company to get clarification around my order. Will not be purchasing again. DO NOT recommend purchasing through these people. Once you have an issue they are non responsive and do not care.”

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Posted 1 year ago

Hi there, Sorry to hear that you have had a negative experience with us. We have reviewed our emails and see that we replied to your email to us regarding delivery on the day the email was sent. We apologise if this reply did not reach you. If you have any issues with your order, or any questions, you can contact us on (03) 8684 9079 or email us at hello@yellowoctopus.com.au Kind regards, YO Customer Service

Posted 1 year ago

“I only received half the order, plus delivery was very delayed”

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Posted 1 year ago

“Product did not arrive due to out of stock and cost refunded but also received emails saying the product was in transit and quoted arrival dates. No coordination of business process.”

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Posted 1 year ago

“MY PURCHASE HAS NOT BEEN DELIVERED AS YET, HAS TAKEN SO VERY LONG and looks like it will be awhile yet.> !!!”

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Posted 1 year ago

“Placed the order 20+ days ago and havnt recieved it”

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Posted 1 year ago

“Item did not arrive and could not be supplied but I wasn’t told until at least 1+ week after it was supposed to be sent, leaving me not enough time to find replacement before Christmas.”

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Posted 1 year ago

“Nothing to review as I haven't received the item purchased in what I thought was in good time for Xmas (grandson gift). I am now having to go and purchase elsewhere to ensure I have. I would like a refund please”

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Posted 1 year ago

“Haven't received my item”

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Posted 1 year ago

“I ordered a birthday present and it's still not here”

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Posted 1 year ago

Hi there, Sorry to hear that your order hasn't arrived yet. Sadly due to extreme weather events, as well as increasing intake of parcels, delays can occur. Please contact our customer support team at hello@yellowoctopus.com.au, and we will help see how your parcel is progressing, and see if there is anything we can do to resolve any issues. Kind regards, Customer Support

Posted 1 year ago

“My order was canceled by the seller and readvertised for full price. Very childish behaviour.”

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Posted 1 year ago

Thank you for your review. Sadly your order was canceled as the item was found to be out of stock. Soon after, the sale we were running on the item had ended, so the price returned to its regular price. We apologise for any inconvenience caused by the out of stock item. Kind regards, YO Customer Service

Posted 1 year ago

“1. The hamper was rediculously expensive for what it was! 2. For a Mother's Day gift it arrived in a (pink box) - no anonymity at all! 3. The chocolate was such cheap crap that my Mother did not even eat it! She commented that she didn't like it. 4. The card printed out so terribly faint that I had to outline the letters with a marker myself to ensure that they were legible. 5. Very dear for a hamper that did not include many items at all!!! Felt ripped off!”

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Posted 1 year ago

“Site is difficult to ....”

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Posted 1 year ago

“The potatoe gun did not work. Waste of money.”

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Posted 2 years ago

Yellow Octopus is rated 4.8 based on 3,609 reviews