Yellow Octopus Reviews

Name: Yellow Octopus
Address: 87 Chifley Drive, Preston, Victoria
Rating: 4.77

4.8 Rating 3,609 Reviews

96 %

of reviewers recommend Yellow Octopus

4.8

Based on 3,609 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0449920225

Email:

hello@yellowoctopus.com.au

Location:

87 Chifley Drive,
Preston
Victoria
3072

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Yellow Octopus 5 star review on 12th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The two soft toys were stuffed into a cardboard box without any protection. No plastic wrapping to keep clean. These products are destined for babies… very disappointing. Won’t be shopping here again.”

Helpful Report

Posted 2 years ago

Hi there, Sorry to hear that you were unhappy with your Jellycats. Jellycats come into our warehouse without any plastic packaging, and we do not wrap them up to minimise the usage of single use plastic in our warehouse. If an item ever arrives damaged or marked, please let us know asap at hello@yellowoctopus.com.au, to ensure you receive the best outcome :) Kind regards, Yellow Octopus Customer Service

Posted 2 years ago

“2 of the items I ordered were not in the package when it arrived. It happens, no big deal. However, I contacted Yellow Octopus and asked for them to be shipped and the reply email said that they would be shipped via express post, as requested, ASAP. However, a week later I emailed them to ask for the shipping info and I found out they were not shipped at that time because they were waiting on my reply (but I didn't know that because the email said to contact them if I had any questions - which I didn't!). In the end, the items weren't going to arrive in time as I'm staying with my parents over Christmas and so the order had to be refunded which is a real shame as I thought my loved ones would really like the items. The reason I am giving Yellow Octopus 1 star is because I am appalled by the emails I received from the customer service team. I feel the emails are defensive and I was given excuses, yet no apologies despite me explaining the inconvenience as I had planned ahead. I have worked in customer service for an online store before and I do not appreciate being treated like I was wrong to be frustrated with the situation (I wasn't rude) when I have done nothing wrong.”

Helpful Report

Posted 2 years ago

Hi there, Sorry to hear that you had a bad experience with our team. Unfortunately due to the chaos of Christmas errors can occur which we sincerely apologise for. We try and provide top service for our customers to make shopping with us as easy as possible. The missing items have been refunded for you as they could not be provided sadly. If you ever have any questions or concerns about your order or our service, please contact us at hellow@yellowoctopus.com.au Kind regards, YO Customer Service

Posted 2 years ago

“I ordered a Secret Santa present on the 9th of December, thinking it would be delivered well before Christmas. On the tracking, it was sent on the 13th of December. I sent a follow up email on the 23rd of December as the item had still not been received only to be told that the item was on it’s way back to you. On my suggestion, the same item was Express Posted the day after I made the suggestion, the 24th, so consequently the item was not received until the 30th. We’ll after Christmas! I am really disappointed, which I expressed in a previous email (which I don’t think was even acknowledged) and I also stated in that email, that I will NOT ever deal with your company again!”

Helpful Report

Posted 2 years ago

Hi Chris, Sorry to hear that your order had not arrived in time as it looks to have been a return to sender. Your email was acknowledged, which the reply may have gone to the junk folder. The item in the order was resent with express postage once notified, though it would not have arrived in time for Christmas Day. Please contact our staff at hello@yellowoctopus.com.au as soon as you're aware of any issues with your order, and we will be happy to sort out any issues asap. Kind regards, YO Customer Service

Posted 2 years ago

“Very poor. My order has not been delivered, delivery date was given as 31/12/21 wasn't given this date until I received an email later, so therefore to late for Christmas and it still hasn't been delivered today's date is 04/01/2022.”

Helpful Report

Posted 2 years ago

Hi Barbara, Sorry to hear that your order had not arrived yet. To help resolve any issues with your order please contact our customer service team at hello@yellowoctopus.com.au as soon as you're aware of any, and we will be happy to help. Kind regards, YO Customer Service

Posted 2 years ago

“I ordered two hampers within a minute of each other, one as fulfilled, the other canceled by Octopus due to lack of stock. A refund was provided but it meant my Mum did not get her Christmas present. Don't sell stock you don't have.”

Helpful Report

Posted 2 years ago

Hi Duncan, Sorry to hear that we have had to refund you for one of your orders. Sadly during peak periods like Christmas, our stock levels can lag when many orders are being placed at the same time. We try and keep our stock levels as accurate as possible, sometimes these issues can arise which we apologise for. If you have any questions, feel free to contact our team at hello@yellowoctopus.com.au Kind regards, YO Customer Service

Posted 2 years ago

“Overpriced”

Helpful Report

Posted 2 years ago

Sorry to hear that you are unhappy with the item. You contact our customer service team at hello@yellowoctopus.com.au if you have any questions regarding our items or about your order. Kind regards, YO Customer Service

Posted 2 years ago

“Wrong item dispatched and received.”

Helpful Report

Posted 2 years ago

Hi Lynsey, Sorry to hear that the wrong item was received. Please contact our customer service team at hello@yellowoctopus.com.au with images of the item received and we will be happy to help sort it out for you :) Kind regards, YO Customer Service

Posted 2 years ago

“I have been sent a request to review my purchase however I have not received my parcel.”

Helpful Report

Posted 2 years ago

Hi Ben, Sorry to hear that your order had not arrived yet. To help resolve any issues with your order please contact our customer service team at hello@yellowoctopus.com.au as soon as you're aware of any, and we will be happy to help. Kind regards, YO Customer Service

Posted 2 years ago

“my dick was melted and the plastic broken”

Helpful Report

Posted 2 years ago

“I have not received my order”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Sorry to hear that your order had not arrived yet. To help resolve any issues with your order please contact our customer service team at hello@yellowoctopus.com.au as soon as you're aware of any issues, and we will be happy to help. Kind regards, YO Customer Service

Posted 2 years ago

“You sent me the wrong jelly cat bunny and also it was in the wrong size also”

Helpful Report

Posted 2 years ago

Hi Alison, Sorry to hear that the wrong item was received. Please contact our customer service team at hello@yellowoctopus.com.au with images of the item received and we will be happy to help sort it out for you :) Kind regards, YO Customer Service

Posted 2 years ago

“Disappointing, over priced and misleading on all three purchases. I don’t recommend buying anything here”

Helpful Report

Posted 2 years ago

Hi Katie, Sorry to hear that you have had a bad experience, and found our items to not be as expected. Please contact our customer service team at hello@yellowoctopus.com.au and we will be happy to help resolve any issues you have had with your order. Kind regards, YO Customer Service

Posted 2 years ago

“Very bad experience”

Helpful Report

Posted 2 years ago

Hi Lachlan, Sorry to hear that you have had a bad experience. Please contact our customer service team at hello@yellowoctopus.com.au and we will be happy to help resolve any issues you may have had with your order. Kind regards, YO Customer Service

Posted 2 years ago

“My credit card details got scammed through this purchase and I had a little more than $1000.00 stolen from me. Someone in your organisation is a thief and they need to be reported to the police and charged. Get your security it order. I will never buy anything from your company again, and am telling everyone I know not to buy anything either. Unfortunately I cannot give you zero stars, or negative stars. I have only given you 1 star as I cannot submit this review otherwise”

Helpful Report

Posted 2 years ago

Hi Edwin, Sorry to hear that your card details were stolen. Can you please contact our customer service team at hello@yellowoctopus.com.au, as we have not had any security breaches found. Kind regards, YO Customer Service

Posted 2 years ago

“I haven’t seen product yet and work show has come and gone and still waiting”

Helpful Report

Posted 2 years ago

“bad it came in broken”

Helpful Report

Posted 2 years ago

Sorry to hear that your item arrived broken. Please contact our customer service team at hello@yellowoctopus.com.au with images of the broken item and we will be happy to refund or replace it for you. If you have any questions, feel free to contact us. Kind regards, YO Customer Service

Posted 2 years ago

“I THOUGHT THAT THE LEWIS VESSELS WOULD HAVE HAD LEWIS WRITTEN ON THEM..EVEN AFTER LOOKING THROUGH INFO IN THE SMALL CATALOGS NOTHING WAS THERE..THEN I SAW A VERY SMALL LEWIS ON AN EXTREMELY SMALL STICKER..I BOUGHT THESE VESSELS BECAUSE OF MY DAD WHO JUST PASSED AWAY & HIS NAME WAS LEWIS..I THOUGHT THAT THE CARD PACK WOULD HAVE BEEN BIGGER & THE SMOKED WOOD COOKER WOULD HAVE BEEN BIGGER..YES I KNOW IT WAS PROBABLY WRITTEN ON THE INFO PROVIDED!”

Helpful Report

Posted 2 years ago

“Good service however the product is useless and falsely advertised”

Helpful Report

Posted 2 years ago

“had to go to PO to collect parcel despite specific request to leave AND when I was in our home”

Helpful Report

Posted 2 years ago

“Very slow delivery”

Helpful Report

Posted 2 years ago

Yellow Octopus is rated 4.8 based on 3,609 reviews