Yellow Octopus Reviews

Name: Yellow Octopus
Address: 87 Chifley Drive, Preston, Victoria
Rating: 4.77

4.8 Rating 3,609 Reviews

96 %

of reviewers recommend Yellow Octopus

4.8

Based on 3,609 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0449920225

Email:

hello@yellowoctopus.com.au

Location:

87 Chifley Drive,
Preston
Victoria
3072

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Yellow Octopus 5 star review on 12th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order”

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Posted 2 years ago

“My delivery date was not met, and the birthday gifts I ordered are now over a week late!”

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Posted 2 years ago

“poor products compare to price”

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Posted 2 years ago

“You should not be advertising for Express Delivery without having knowledge of the present situation. At this stage and time- there is no such thing as an Express Delivery- which Yellow Octopus has sold out on. Suggests removing this from the website.”

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Posted 2 years ago

Hi there, Thank you for your review. Sadly with the extended lockdown in Melbourne, all parcels, including express post, are facing heavy delays with express postage taking 3-5 business days to be delivered. We have tried a banner on our wesbsite to advise of the current delays that AusPost is experiencing. If you are concerned about the delivery of your order, please contact us at hello@yellowoctopus.com.au, and our customer service staff will be happy to help. Kind regards, YO Customer Service

Posted 2 years ago

“A CON. Item does not perform as advertised.”

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Posted 2 years ago

Hi there, Thank you for your review. Sorry to hear that you are unhappy with your item. Someone from our customer service team will be in contact regarding any issues you've had with your order. In the meantime you can also contact us at hello@yellowoctopus.com.au regarding any questions or concerns you have with your order. Kind regards, YO Customer Service

Posted 2 years ago

“I order a bullet bottle opener never arrived”

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Posted 2 years ago

Thank you for your review. Parcels to NZ are taking longer to arrive due to the lockdown in Melbourne and the lack of flights leaving for NZ as well. Shipping to NZ is currently taking about 15-25 business days to arrive. Your parcel is awaiting the next available flight and will be processed by NZ Post soon after landing. We will also contact you with information regarding your tracking :) Kind regards, Yellow Octopus Customer Service

Posted 2 years ago

“Terrible didn’t arrive they sent me a message saying hope you received your order like mate I haven’t even got it and it got sent back and you couldn’t care less”

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Posted 2 years ago

Hi Jess, Sorry to hear that the parcel is returning to us. After you contacted us earlier we fixed the address and will be resending the parcel once it returns to us. If you wish to discuss the tracking and delivery of your item, please contact us at hello@yellowoctopus.com.au Kind regards, Yellow Octopus Customer Service

Posted 2 years ago

“I bought a fried chicken candle for my sister as a funny birthday present and it does not smell like chicken in the slightest. My whole family was disgusted by the smell.”

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Posted 2 years ago

“The branding iron does not work....you would need to have it heating on a full blown fire to get any result. Very disappointed.”

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Posted 2 years ago

“Haven’t received my item”

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Posted 2 years ago

“Haven’t received my order yet”

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Posted 2 years ago

Hi Tania, Thank you for your review. We're sorry to hear that the parcel has not arrived yet. We have emailed you regarding your delayed parcel. If you have any questions or concerns, feel free to contact us ay hello@yellowoctopus.com.au Kind regards, YO team

Posted 2 years ago

“Koala salt and pepper shaker has no holes!!!!!!! The sticker on the back of the book, was impossible to remove and it has tken the coating off the book. I CAN'T see me wanting to repeat this in any way. :-(”

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Posted 2 years ago

Hi Jillian, Thank you for your review. We're sorry to see that the shaker had no holes! We will be contacting you directly to fix this issue for you. If you have any further questions or concerns, feel free to contact us at hello@yellowoctopus.com.au Kind regards, YO Team

Posted 2 years ago

“I ordered a vintage watch and it didn't even work. It could be that the battery needs to be changed but that's not the point. The point is when you sell your products you need to check if they are working or not or are in good condition or not before you ship them. I was going to give it to my friend as a gift on her birthday but since it didn't work and because of lockdown and curfew I couldn't get it fixed, I couldn't give it to her. I am not buying anything from yellow octopus again.”

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Posted 2 years ago

Hi there, Thank you for your review. Sorry to hear that the watch you received was faulty. Please contact us at hello@yellowoctopus.com.au and we will be happy to assist you with this. Kind regards, YO Team

Posted 2 years ago

“I ordered 2 presents for a Kris kringle. One was a loch Ness soup ladle and the other was latte socks in a takeaway coffee cup. The photos online are misleading as when they arrived, not only were they Alot smaller in person but the latte socks 'most size fits all' is not at all accurate. they are just terrible brown socks with a slight design at the top to look like a top of a coffee. The soup ladle is wayyy smaller and would only got into a very small pot. It is also a bad quality. I understand they are just KK presents and didn't expect premium or anything at all but I was quite disappointed with both items.”

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Posted 2 years ago

“We purchased a Gramophone which arrived in very poor packaging and when we opened the box there was clear and visible damage. Also the gramophone did not play at the correct speed. No refund for returned goods either”

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Posted 2 years ago

Thank you for your review. We're sorry that the item was damaged when it was received. As the item is a vintage gramophone, it is mainly for display purposes than for regular usuage, so the sound quality will not be comparable to modern vinyl players. A refund will be issued through the marketplace as we are unable to access the funds to provide a refund for your returned goods. If you would like to contact us and speak to us further regarding your return, please contat us at hello@yellowoctopus.com.au.

Posted 2 years ago

“Didn’t receive the product”

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Posted 3 years ago

Hi there, I can see on the AusPost enquiry we lodged that your parcel was delivered this morning. Sorry again for the delay. Kind regards,

Posted 3 years ago

“The item we purchased was never lodged with Australia Post then you blamed them! You probably oversold the item.”

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Posted 3 years ago

“Very cheap items was expensive.”

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Posted 3 years ago

“I understand the delay in postage given the current restrictions in Victoria. However, the personalised card I purchased with my gift did not arrive. Instead someone elses's card was included in the gift. I have phoned and have been assured that the correct cards will be sent express post. As this was a gift, its quite embarrassing to have the wrong card arrive with the gift. Also be offered to either be refunded or resend the correct card seems insufficient for a pretty significant error. Im not sure that I would recommend this service or use it again”

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Posted 3 years ago

Hi Bridie, I would just like to say again how sorry we are for the embarrassing mix-up. We have been investigating the cause of the mistake and working on a new policy to prevent this happening again. Your replacement card has been shipped out and should be with you shortly. Sorry again for the delay. Kind regards, Yellow Octopus Team

Posted 3 years ago

Yellow Octopus is rated 4.8 based on 3,609 reviews